HEM Hotel Amsterdam

the hotel staff were very friendly..rooms nice and clean

tea/coffee in the room would have been nice as it was £2.50 for very small cup of tea

It's a cheap and basic hotel with a lot of young people from all over the europe and beyond. You need just one tram (N°2, 20min) to reach the city centre

reception often doesn't give an answer to e-mails, the cleaning of the rooms is sometimes very superficial

Clean rooms and some with air-conditioning. Cheap price. Public transportation (tram) quite near. Private parking. Our second time at this hotel and would go again inspite of some faults.

Hotel needs full renovation. Expensive breakfast. Showers are very poor -cold water that goes all over the place. Make sure you'll be placed at the main building instead of the annex.

The closeby shopping center and the tram station. The price is very good. The rooms are neat and clean.

The staff was unfriendly. The showers overflowed with water and the staff didnt do anything about it. No air-conditioning so it was really hot. The hotel is far from city center so you have to spend on transport.

they had signs to aid in finding the hotel

the bath room was covered in mold

The room was big and clean. The staff is extremely rude. First of all we were told that our reservation does not exist. We were not told why. The rude lady kept on asking (shouting at) us if our reservation was for 6 days. Thats why! Thats why! We didn't understand the "thats why." Nowhere does it say if you book a room for 6 nights, there would be a problem. After making us wait for like a half an hour, she finally "agreed" that we have a reservation. The next problem was that air conditioning was very poor. We were feeling very hot all night. Unfortunately the rooms do not have openable windows. So you have to rely on air conditioning. The suction vent in the bathroom is very poor. It takes hours to clear steam after a shower.

The tv was not working properly. It switch sound On and off as per its wish. The guy "fixed" it and it made no difference. Breakfast is very expensive 13 euro. The location isn't very appealing. Its in an area where primarily immigrants live. You can see many drunk, dangerous people around. Definitely not safe for women.The minibar was not working. The walls are paper thin. You can hear shower, basin water running everywhere.

is near the city center by tram n° 2

Good praice, clean and big room.The Hotel is near World Fecion Center.

Everething was dood!

the room was big enough, very comfortable beds, breakfast was very good. parking onsite. just I would expect the free wifi,

Hotel was a short walk to metro station and 15 min ride to downtown. Hotel staff was accommodating when I needed to change rooms because mine smelled of smoke.

Old bathrooms, showerhead was too far up to wash very well. Not located in the best neighborhood, but we didn't fear for our safety although we did try to return to the room before dark.

A friendly staff member (the tall guy) was nice and allowed us to change room after we found out that they assigned us to a smoking room. The room was adequate. Location was ok -- five minute walk from the closest tram station...which takes 10 minutes to get you to the center of Amsterdam.

Expensive for the ambience. We found the hallway noisy throughout the night. a rude staff member (dark-haired, not tall) assigned us the wrong room (smoking -- we specifically booked a non-smoking room) .. and acted like we were pests when we asked for a map ... only a map, not even any suggestions or directions.

For the price I was surprised at the quality of the hotel. We had a very nice stay. Staff was great and the rooms were nice. Within walking distance to the tram for a ride to the city.

We had a family of 6, stayed in 2 rooms. One was a 2 person and it had AC. The other was a four person and no AC so it was a bit warm in that one. Overall not a huge deal.