HEM Hotel Amsterdam

Aamiainen oli hyvä ja palvelu ystävällistä.Huoneiden siivouspalvelu ripeää ja asiallista.

Huoneistoja ei tosiaankaan oltu remontoitu.Kylpyhuone lähes alaarvoinen.Suihkun vesi valui ovelle... ei lattiakaivoon.Padottiin vettä pyyhkein..Lavuaarin viemäri lähes tukossa.

The garden is very beautiful and well maintained.

The window in the bedroom wasn't in working order, when I complained I was sent an employee who was supposed to teach me how to shut the window, he then very galantly and with the most admirable face, slammed with all of his strength, shutting the window and looking at me as if that was completely normal behaviour and in working order. I didn't wish to argue and as it was fairly cold kept the window shut for the rest of my staying. I could've gone down and argued with the staff and I'm sure they would've provided me another room after I've gone through all that trouble, however since I was on a holiday I did not wish to go through that trouble.

Close to the city by public transport. Nice room. Staff from the hotel very helpful.

Bathroom was disgusting. Rooms very noisy. no well isolated. Anytime neighbours close the door you could feel it in your room. Difficult to find the hotel.

The position was ok and the breakfast is abundant.

Not much control on people over night. Some were very noisy.

planty of space and well cleaned

Very good price for the room. Big room, very modern looking, nice garden in front. Me and my wife was very impress. We have a lot of space remaining after we put the baby cot.

The elevator was not working to that level (3rd)

Room was good. Easy access to public transport.

Location.

Staff very friendly & helpful.

It doesn't have a ton of "character", but the price was right & it was clean with decent size rooms.

I liked the fact that it was placed in a quiet area with easy acces to the city center by tram.

I didn't like the non smoking room policy

We liked the efficiency and the friendliness of all the staff (Front desk,housekeeping and restaurant staff.) The size of the room was big.Clean room and bedding.Room was cleaned and bath towels were replaced daily. Excellent for its value. Don't get put off from the lift to the 4th floor (shabby looking & slow, but once you get to the room. Good surprises awaits you!)

Maybe just the lift. (too small& slow.)

The proximity to the World Fashion Center and the airport

It was very difficult getting any information from the reception staff. I'm sure they did not mean to but one felt as if one was annoying them with questions.The rooms had an awful strong odor of disinfectant. The bathroom did not have any towel hooks and and nothing comforting about it, it felt like in a hospital.

The room was ok. Good room service.Reception staff helpful. Breakfast great.Our stay was spoilt by the price of drinks!

No coffee facilities in room. Drinks far too expensive!!!! Nothing to drink if you returned to your hotel early evening, unless you paid £3 for a coffee or £5 for a shandy!