Hotel Heynen  

The breakfast was home made and the it's a family owned establishment. It's like a bed and breakfast. The hotel staff overall were great. The man (owner) was very professional to the point of being almost unfriendly. His wife made up for this with the breakfast and small talk.

We enjoyed our stay. The room was comfortable and the staff friendly.

We were informed upon arrival that we had to pay in cash. I commented that there was nothing listed on booking.com stating that and was told that there was. I checked my paperwork and website. The only thing I found was "This hotel accepts the following forms of payment" and nothing followed.

A true family-run inn that makes you feel welcome, yet leaves you to your privacy. I honestly felt cared for, with the greetings as I came and went. The breakfast was very thoughtful and carefully presented. The place is spotlessly clean, and you'll be hard-pressed to find a speck of dust anywhere. My room was #11, two flights up. I had a closet with plenty of hangers, an ensuite with shower, some minimal amenities (shoe shine, shampoo packet), plenty of white towels in good condition, my own window, television and phone. There was a table with two chairs, a smattering of the usual hotel art, and surprisingly, a luggage rack in the closet. The bed was two twin mattresses smooshed next to each other, a common arrangement in Europe. I was solo, so one mattress just served as a big shelf for my stuff. This room would have been a bit tight for two, but it was fine for one.

I was in Valkenburg for the famed Christmas market in the caves, and I mistakenly thought the town was so small that any hotel would be close to everything. Hotel Heynen is 1000 steps (I counted!) from the edge of town, and it's another 500 steps to the center where all the Christmasy stuff is going on. This is not the ideal location for the market. It is located on the old main road to Maastricht, and as the hotel has parking in the back, it would be ideal if you had a car, very easy access. But I really tired of that walk after about the third time. Unfortunately, I had a final most unwelcome walk the morning of check out, when I was informed that I could pay with "only cash." Gee, you make a reservation with a credit card, you think you can pay that way too. I had to walk the 1000 steps to the nearest cash machine, then back, then back to town again to catch my train. My legs started to hurt. I suggested to the innkeeper that signage indicating cash only would be most helpful. She was surprised that her husband had not informed of this upon arrival, so it was a slip-up, but one that need not be repeated if the policy was more clearly stated, with signage at the desk or clearly marked in the room. Other than this annoying error, I'd say the staff is top notch and very pleasant to be around.

Just perfect,will be back again

Excellent value for money. My friend stayed in a nearby hotel and did not get as big a room with the amenities mine had and he paid more than I did. I have stayed in this hotel many times. I have also stayed in others and for this price range its a great hotel.

niks op aan te merken alles was goed

Hotel is heel netjes .

Prima overnachtingshotel, what you see is what you get. Voldoende ruime zeer goed onderhouden en schone kamer. Vriendelijke mensen. Aangenaam zonder extra toeters en bellen.

ambiance très accueillante, nous reviendrons.

Ruime kamer, grote tv

Gehorig

De service en hoe aardig de mensen daar zijn was geweldig, de kamer was goed maar wat nog belangrijker is het slapen nou dit was uitstekend goed bed . kamer voorzien van een goede tv en een perfecte douche . Het ontbijt was ook prima , dus eigenlijk een aanrader voor iedereen die goed wil slapen met vriendelijke mensen .

Vriendelijk ontvangst, wij hadden 2 kamers aan de achterkant van het hotel, dit was heerlijk rustig. Nette kamers met goede bedden. Ik zou dit hotel aanraden bij vrienden en bekenden, het is ons goed bevallen.

Bijzonder vriendelijke eigenaren. Kamer en ontbijt sober maar oke. Kamer voldoende ruim en proper. Ontbijt vanaf 08.00 uur maar ik kon alleen ontbijt nuttigen als dit geserveerd werd tussen 07.30 uur en 07.45 uur, geen probleem voor de eigenaren, werd er gewoon eerder geserveerd, flexibel dus! Prijs/kwaliteitverhouding aldus: goed.