Hotel Heynen  

We enjoyed our stay. The room was comfortable and the staff friendly.

We were informed upon arrival that we had to pay in cash. I commented that there was nothing listed on booking.com stating that and was told that there was. I checked my paperwork and website. The only thing I found was "This hotel accepts the following forms of payment" and nothing followed.

A true family-run inn that makes you feel welcome, yet leaves you to your privacy. I honestly felt cared for, with the greetings as I came and went. The breakfast was very thoughtful and carefully presented. The place is spotlessly clean, and you'll be hard-pressed to find a speck of dust anywhere. My room was #11, two flights up. I had a closet with plenty of hangers, an ensuite with shower, some minimal amenities (shoe shine, shampoo packet), plenty of white towels in good condition, my own window, television and phone. There was a table with two chairs, a smattering of the usual hotel art, and surprisingly, a luggage rack in the closet. The bed was two twin mattresses smooshed next to each other, a common arrangement in Europe. I was solo, so one mattress just served as a big shelf for my stuff. This room would have been a bit tight for two, but it was fine for one.

I was in Valkenburg for the famed Christmas market in the caves, and I mistakenly thought the town was so small that any hotel would be close to everything. Hotel Heynen is 1000 steps (I counted!) from the edge of town, and it's another 500 steps to the center where all the Christmasy stuff is going on. This is not the ideal location for the market. It is located on the old main road to Maastricht, and as the hotel has parking in the back, it would be ideal if you had a car, very easy access. But I really tired of that walk after about the third time. Unfortunately, I had a final most unwelcome walk the morning of check out, when I was informed that I could pay with "only cash." Gee, you make a reservation with a credit card, you think you can pay that way too. I had to walk the 1000 steps to the nearest cash machine, then back, then back to town again to catch my train. My legs started to hurt. I suggested to the innkeeper that signage indicating cash only would be most helpful. She was surprised that her husband had not informed of this upon arrival, so it was a slip-up, but one that need not be repeated if the policy was more clearly stated, with signage at the desk or clearly marked in the room. Other than this annoying error, I'd say the staff is top notch and very pleasant to be around.

Very friendly service; quiet, spotlessly clean. Easy walking distance of town, and convenient for station.

Convinient parking, wi-fi in the room, very good breakfast, good service

Quiet, cosy and well kept hotel without luxury. Nice to have an breakfast at your table (instead of a buffet to take yourself).

Nothing to complain about. What you see is what you get.

Room is very spacious and clean, bathroom is very modern and cleaan, nice family owned hotel. Breakfast is like you would get it at your mother, so made with love and nothing fancy, but more than enough. 10-15 minute walk to the main street with bars and restaurants. Free private parking.

2 separate beds that move easily so if you are planning on falling a sleep in the arms of your loved one you should lie on 1 bed. But the beds are very comfortable!

Het is een prima hotel om te slapen en om in de buurt iets te ondernemen, verder is er weinig te beleven.De kamer is groot, de badkamer keurig en schoon. De meest elementaire zaken zijn goed en aanwezig.

Geen gezellige plek om te lezen of even te zitten 's avonds. Lastig is dat je alleen maar cash, (dus ook niet pinnen!) kunt betalen wanneer je uitcheckt, maar het staat al aangekondigd wanneer je boekt.

Vriendelijkheid en gastvrijheid zijn hier troef ! Eigen parking is makkelijk en handig. Prima prijs/kwalititeit. Ligt in een rustige omgeving en toch vlakbij het centrum van Valkenburg. Je voelt je meteen thuis en het is zeker aan aanrader. Ik zal er zeker weldra nog opnieuw vertoeven !

uitgebreid ontbijt

Proper Vriendelijk Gezellig

Geen lift Geen betaalkaarten

Er zou wat meer zeep/doucheschuim kunnen zijn er was net genoeg voor 1 keer douchen per persoon, de handdoeken waren keihard, voor de rest prima schoon, lekkere douche, aardige mensen, moest wel contant betaald worden, beetje typisch voor een hotel. Verder niets op aan te merken

de liging was goed en we mochten er gratis de hond meenemen dat heeft osn keuze sterk beinvloed