Apart Hotel Randwyck  

This hotel is not exactly 4 star hotel! Bad facilities, dirty and small room! It is actually a student dormitory! Also, terribly bad wifi connection. The staff is not friendly when making complaint about the WiFi. The elevator is outside the lobby, it is small and inconvinient. I will never stay in this hotel anymore!!!! Having very bad experience there!! The cost performance index is too low!!!

We like the fact that at the room there was a little attention for the dog. Nice suggest and I never saw this before in other holes. Breakfast was excellent, there was even champagne and salmon and the famous limburgse tarte.

i liked the fact that they had an small bag with emergency stuff like toothbrush etc. the room was nice, the desk was perfect for business. the room and bathroom were clean. personell was nice.

the fact that the internetconnection was not working properly. i felt like they did not take this need seriously. they just kept saying it should work instead of saying they were sorry about the bad connection.

Perfect location for visiting tefaf, only 500m from the entrance.

The room was dirty, carpet with stains, the service was really terrible with extremely rude staff, who were unpolite in answering any of my queries. In particular, you are getting charged before checking in (that is in advance), and charged more than the advertised price (I was quoted euro 365 for the whole stay with taxes, but was charged euro 410 for no understandable reason). It was advertised that there is internet in this hotel available - well, for the 90% of my stay, which was business related, I did not have internet connection in either my room or in the lobby, and any of my requests for assistance / remedying this issue were ignored until the last day, when some limited connection (I.E. "low signal") was provided. On my day of check out, I was having breakfast - which by the was is really poor selection - there was a lady vacuuming right where the food is, and when I asked whether it is at least possible to stay away with dirty appliances from the food, the receptionist rudely replied that if I have any issues I should speak to the manager, who would not be in before 9.30 (which of course was after the time of my check out).

Location near Randwyck train station, only a few minutes from central Maastricht. Near mecc and azm.

Breakfast not included in price (€ 13,- P.P.P.N.) which may make the total price less attractive.

Location, courtious staff

House keeping was not available full time+replcement were not rgularly provided laundry services not as per commitment facillities as per information on booking.com on above mentioned aspects not provided

The location, right near the MECC.

Minibar was serviced only after ringing twice, in the first day. Second day wasn't serviced at all!!!

The only good thing was the nearest of the hotel to MsM Maastricht otherwise no good clean , no place for shower it is on the ground of the bathroom , I saw ants on bathroom no lunch service , one of the receptionist was very tiugh in her dealing with us no trying to help & support telling us that am busy & not able to handle our enquires ... Hotel need many engagement in genearl services and room cleaning compare to nh same place it cost almost the same but no compassion between both hotel as nh hotel was excellent

The rooms were very comfortable and all the staff we encountered were very pleasant. The price per night was also very competitive.

I thought that the price for the breakfast was to expensive. At a cost of 16 euro pp it seems a bit excessive and consequently I did not have any breakfast but elected to go into town for a more realistic priced meal.

Although it was published so there was no etiquette gym facility. Ileft a sign please don't disturb twice and in both times they nocked on the door and entered my room.

First of all there are no single rooms in this hotel! I found that odd because I was traveling alone and I didn't need a twin room at twin room prices! Secondly, the breakfast is not included and one pays 16 Euros per person per day!!! Is the breakfast any good to justify that price: no!!! Some croissants, toast, some cold meats and coffee/orange juice is not worth 16 Euros. There was no cooked breakfast (no eggs or omelettes) or a selection of juices. Finally, my colleagues who were room next door to me had to change into some other room as there were bed-bugs in their room. There was such a bad infestation that they found them all over their beds, walls and even on their pyjamas. Of course the staff were kind enough to move them to another room immediately. Having paid almost 600 Euros for two rooms over three nights, I expected a bit more from the hotel.