Hotel Ibis Amsterdam City West

O tratamento dos funcionários foi mau comparado com outros hotéis da mesma cadeia. Houve problemas com a reserva, com a comida, com um inesperado "rally" que condicionou o último dia (não havia informação no site da Ibis-Hotel). O pior foi quando pedimos comida (um pequeno snack) e o tratamento da funcionária do balcão foi de desprezo para connosco, mais quando é um hotel que tem comida as 24H. A falta de profissionalismo, problemas no pagamento do Hotel, onde nos estavam a cobrar valores indevidos, tais como o Pequeno Almoço, o parque do carro, etc.

Great location even more so if you have a car. The bus number 48 is always coming past and about a 15 min ride you are in the city centre. Parking out the front of the hotel is free on weekends and is about 2 euros a day on weekdays. Breakfast and staff were good.

Rather basic but clean and adequate. Friendly hotel staff. Located in industrial area - great if you need to go to one of the conference halls, otherwise not close to the city center at all.

No bin in the hotel room, only a tiny bin in the bathroom. Definitely investigate the nearby subway station because taxi into town is at least €20. If you do take a taxi be sure to order it in advance: it takes 15- 20 min for a taxi to come to the hotel since the hotel is not centrally located and there is no queue of taxis outside. Internet costs are exorbitant, and restaurant/bar are only ok, nothing special.

comfortable bed, clean, bar open 24 hours

staff could have been more friendly

Comfortable & convenient to both the City & the Airport

Reception staff could have been more helpful - when asked how to get to the Metro to go to the City Centre we were not advised that it was much quicker by bus from just outside the hotel. Breakfast vouchers had to be requested, they were not offered.

Clean rooms, working elevator and great shower.

Staff not helpful. Location requires car or taxi to get too. Have heating/a-c outlet in room that controls nothing. Although bar was open and manager said food was available, staff wouldn't prepare it.

Very practic location. In 10 min by bus you are at the city center. Free parking.

Convenient access to Amsterdam by bus or train (10-15 mins). Accommodating staff who took care of storing our 3 yr old milk and food in the hotel kitchen since the room had no mini-bar. Rooms were clean, there was a burger-king next door for a quick bite.

Would have liked a minibar in the room.

Nice room, clean and tidy, great staff, all very helpful. A very quiet area.

People at reception were friendly and helpful, as well as at the restaurant and breakfast places.

I booked a triple room for 134 euro a day, but at the check-out they charged me for 144 euro a day, which I paid, unfortunately by means of credit card, so the lady promised that I would be refunded someday. She should have been more attentive at my reservation.

The location is good if you don't mind being outside the centre, and it's near a train station and motorways. The room was very clean and quiet. There was a good ice machine.

The receptionist couldn't find our booking and it took at least 15-20 minutes for us to get checked in. The breakfast and internet access were too expensive, as was the food and drinks in general. No hair dryer in the room.

the room was very clean and comfortable + the stuff is very nice + they rent very good bikes

the prices for food and drinks are a bit to expensive

the staff were amazing, check in is at 2.00pm but when we turned up at 6.30am asking if we could leave our bags they asked if we wanted our room now, such a wonderful thought as we were so tired