NH Carlton Amsterdam    

Good location.

Old, carpet is dirty. Bathroom too small. We stay in the twin room with an extra bed. Staff not too friendly. Average hotel.

Everything. Staff were brilliant - food of a very good but sensibly minimal standard - excellent restaurants abound nearby - there is an atmosphere of the staff actually wanting to help - room service was punctual - cleaning ladies jolly and always pleasant - this is a very well thought out Hotel, investing in the right areas/services I guess comes from long experience. Hoping I can return next year, but in the meantime BRAVO NH Carlton Amsterdam - a holiday which, for me, was flawless.

There really was no aspect of this establishment which might present justifiably, grounds for complaint

Breakfast, location

Internet service!!! Very disappointing! You advertise that it's free. What you don't say is it so slow it may as well be non- existent! I paid for one day and spend ~2 hours with tech on phone to solve problems... I will not stay at this hotel in the future specifically for this reason. I will not stay in any hotel with Swisscom service!

I liked the location, and the staff was friendly

The hotel needs to be fixed or renewed, the internet is not good, Its not mac friendly.

Helpfull staff,clean,GREAT location!!

Location, friendly staff

Public transport - only tram, problems with taxi, metro is far away

Location, view of the city, staff friendly.

No free breakfast.

The staff were very helpful about directions and getting around town. They were familiar with tour groups and we were picked up outside our hotel. We loved the breakfast buffet!

Located beside the flower market and walking distance to the Dam Square.

The carpets need to be changed! The staffs can be more helpful in assisting. Only 1 out of 3 staffs is very helpful and friendly.

very friendly staff at reception

Breakfast not good and expensive!

Location. A very good breakfast albeit it was not included in the price but was reduced from 20 euro to 15 euro per person if you ordered the evening before.

The Hotel needs refurbished and the bedroom was cold we had to request a heater for the room plus the heated towel rail was not working. The windows were supposed to be sound proofed but were double glazed and noise from the traffic was audible.

Location is brilliant - you probably won't need a tram ticket - close to all major sightseeing points. Awesome street view in the center of Amsterdam. Smoking rooms available. Above average and awesome for a city break.

If you are looking for a REAL 4 star this is not it. The rooms are fine but dated and the TV is really old - think of a 70's hotel that needs an upgrade.

Location is perfect Friendly and helpfull staff Washing-staff (a lady)was extremely friendly, polite and nice talking to! The bar-staff was also brilliant! Clean and quiet room, we had a suite. Everrything was perfect!

Expensive breakfast, we chose to eat our breakfast at nearby cafes - which are all around the hotel.

Coffee-and tea-making facilities in the room, size of deluxe type rooms is really large, staff is really helpful. I ordered rooms with balconies for my stays in July 2012 and May 2013 - upon arrival there were none available due to reservation policy but the staff did their best to help me with it and they succeded to provide me with what I wanted- so thanks))

excellent location as very central. The room at the back was very quiet.

We do not have any complaints.

Good service

Everything about hotel was lovely and will be booking back very soon xx

Milk xx

The building is old, and there was an weird odor in the hallway.

Good location

Althought is free wifi, but internet connection are too slow

The location is excellent - walking distance to everything. Great view from our balcony...the room was bright and had everything we needed.

The bed was like sleeping on concrete - it was backbreaking. Also the noise coming in through the windows was due to the seals on the double glazing being worn and broken. Also there was a "CITY TAX" which we were not told about and got charged on top of our bill at the end of our stay...NOT Happy about this.

The hotel was clean. The cleaners more polite than the receptionists.

The twin room didn`t have enough space for two person. The stuff at the reception is rude and not prepared. We asked info on how to reach the aereoport and nobody told us that there was a shuttle from the hotel. For 250 euro per night....really poor service.

The locations

The pipes in the bathroom were really smelly

location is excellent. clean rooms

lighting - its too dark. lights looks like old, used for a long time.

Convient location.

Price. Noise.

central place quiet comfortable bed

not breakfast included