Hotel Kap  

It was a really good stay no problems. The room was clean, the towels changed daily, and the room was cleaned every day. One thing I really loved is that they serve the breakfast until noon, so you dont have to wake up early in the morning to eat.The hotel is just in front of the heineken factory, and it's like 20 minutes walking from the central station.

We dont really have any problems.... You have to pay for the internet but it's really cheap 5 euros for the entire stay, so it's not really a big deal.

The hotel was easy to find in a quiet little street in Amsterdam, near the musem quarter and not too far from the city centre. The tram lines were the best mode of public transport and the stops to a couple of lines were close to the hotel. The checking in hotel staff was very friendly and helped us to find our bearings and gave good advice on the main city attractions. WiFi was made available at a very reasonable rate and requests for boiling water for tea and coffee were entertained. The breakfast offering was above average.

The hotel is located in an old building and the acoustics to the rooms are poor. We were kept awake by people booking in late and settling in in the rooms above us. Timber floors throughout did not help and the narrow width of the timber stairs were unforgiving on any sounds created by arriving and departing hotel guests. Although we were not expecting much for a budget hotel in Amsterdam, the bad acoustics in this hotel was a real problem for this family. Ear plugs are recommended.

Location was super, very close to the Rikes museum.

Missed having an elevator..very steep stairs. Seemed to have lots of part- time people at the desk. Small invoice issues were not resolved.

The staff was very friendly and helpful. The location of the hotel was almost perfect. You can go to city centre and central station from the hotel in 5 minutes by tram. The tram station is near the hotel. Cleaning and breakfast was wonderful. Room was small but usefull and clean. Common toilet was also good and clean.

Stairs :(

The staff was helpful. I can't really say more, since I stayed at another hotel (see negatives). The others said breakfast was great. Superb location too, very close to Heineken brewery.

Wifi is not free. They made a mistake and booked only one room instead of the two I requested, and part of our company had to stay at another hotel. However, the kap staff was very nice and they helped us.

Each staff member was extremely helpful and went out of their way to do so. I would definately stay here again.it was in a quiet,safe area and it was within walking distance of many sites.

The staff was very kind. My room was small, but functional. The stairs are very step and there is no lift, so you must be sure that this is not an obstacle for you before booking this hotel. Step stairs are typical in Amsterdam and you can think about them as an attraction of the city (I did).

The stairs are very step.

Perfect location!

Good location and price

Stairs!

friendly staff and pretty good breakfast

No effort to maintain the hotel rooms as far as we could see. Had a room with bathroom. Hole in the wall where toilet feed was located. Multiple cracks in the bathroom sink. Other holes in the wall in the main living area. Terrible old mattresses with little support. Towels were well beyond useful life and rough as sandpaper. For $160 a night didn't expect anything but basic room with basic amenities in a city as expensive as Amsterdam, but did expect the hotel room to be maintained to a minimum standard.

Really friendly, efficient and hospitable personnel, comfortable bed, close to city center.

I liked that the staff were friendly and helpful. The breakfast hours were very flexible, available until 12pm and offered a nice variety - breads/crackers/toast/cereals/fruit/meats/cheese/h- ard boilled eggs/chocolate muffins/brownies/yogurt. It was very very quiet at night, you wouldn't have known you were staying in a city.

I suppose I was a bit surprised at how basic the rooms were. I hadn't expected the bathroom to be seperate either, although this wasn't really a problem as you could lock it. The bathroom was very basic, the shower was ok though but the whole room needed a really good clean - I don't think they've heard of scrubbing clean. Don't look behind the radiators, totally clogged with old rubbish and grime! The single beds were very very soft and the sofa bed the children were on was hideous, not only were their feet well above the height of the head, it was incredibly noisy at the slightest movement! Worse though were the very, very lumpy pillows, not one decent pillow in the room - do take your own if like me you depend on a decent pillow for a good nights sleep.