NH Grand Hotel Krasnapolsky  

This is the best hotel in Amsterdam. I have stayed there 6 times now and it's absolutely wonderful. Request a room with a view of Dam Square and it's just a quick walk from the main train station.

Have stayed at the hotel twice before. On the 1st visit we where lucky enough to get upgraded to a room with a balcony, the next visit the standard of the room was a bit of a let down, but nothing to this visit the room could'nt have smaller and the view; well what can I say a brick wall a beautiful view of a brick wall............ So it would seem if staying at the krasnapolsky you start at the top and work your way down. Cant imagine we'll be back dont fancy sleeping in the basement.

Great location. Rooms clean

It has become old and dated. Really needs a refurbishment. Very poor wifi connection in rooms. Shame as it used to be a great place to stay

We stayed in Amsterdam wing and it was very pleasent.

The hotel is expensive for what it is,also €30 for breakfast is too expensive.

Location,location,location.Room at the amsterdam royal wing was excellent and very comfort with a canal view.Large and comfort double bed,very clean and comfort bathroom.Big wardrobe and a safe.Wide screen also

Expensive mini bar.Expensive wi-fi in the room.Last night sheets never changed

Great location

Elevator out off work

the size of the room and location.

It needs a rennovation using lux materials and finishes. The tiles in the bathroom are the same ones i have seen in cheap hotels and commerical ceiling tiles on the ceiling is a shame..made it look very unchic with no taste.My room door lock did not always work and i have to change room at 2AM in the morning and i waited almost 30 mins for the door to be serviced.

The staff at the reception; friendly, knowledgeable, polyglot.

The use of the business center is too restricted (and expensive!)

Very well located

Mixed up the booking, had to move rooms, the AC didn't work and tried to tel me that it was fine eventually gave us a portable AC unit which rattled , staff were quite rude when I calmly complained and conversed in dutch, I eventually gave up complaining and decided to make the most of stay.there is no way this is a 5 star hotel! Filed an official complaint at the end of our stay I am waiting for a responce

Location is really great- it takes you a few minutes to reach main places of interest of the city, shopping centers, decent cafes&restaurants, etc.

Room service leaves much to be desired. We leaved in apartments, which are not in the main building. The entrance was from the channel side in a narrow and crowded street, next to a coffee-shop...with all the consequences that come with it.

The hotel had a very rustic atmosphere, which was nice. The location was great, we practically walked to all the major sights n shopping areas. The room was very big, and clean. Very happy with my stay there. Will definately return

The breakfast was served in St. John's room becos the Winter garden roomwas booked for a conference, so we did not get a chance to enjoy our breakfast in that enviroment, as advertised on their website. This was quite disappointing.

There was no space to stop a car in front of the hotel. In front of the door there are 2 places for drop off. These two places were taken by 3 waiting taxis. The person who dropped us off had to stop on the road to unload the luggage, but the police gave imidiately a ticket for stopping and unloading of € 60,00!! This makes this hotel totaly unsuitable for people dropped of by car.

Location and the hotel history

Totally over priced for the rooms quality and hotel overall maintenance. The hotel has a long history that did not translate into how the hotel is maintaine; moreover, it is given a misleading rating where in comparison to real 5 stars hotels Krasnapolsky should score 3. it was a disappointing experience in total