NH Grand Hotel Krasnapolsky

I did not like the mattres It was too hard

central and convenient

The hotel has two sections that is very apparent now, the newly renovated and the old, the old section is not to the standard at all, the rooms are very old, smells, toilets and showers with plenty of problems, toiletries are not available. highly suggest stop bookings in the old section, or advise customers, better yet provide option.

Large, busy city centre hotel, well placed for sight-seeing. Room was comfortable and very quiet at night. Tea/coffee-making facility was a bonus. Staff very pleasant and attentive.

Large queues at reception for check-in and check-out. Being assigned a single room despite having paid in advance for a double. Room rates and breakfast were exorbitantly expensive for the quality offered. Being charged one Euro for a glass of tap water in the bar. The ten Euros added to my bill which were not explained at check-out.

Close to everything in the city.

Noicy

Center of the city. Nice breakfast room (art deco) and rich breakfast offer. Pleasant people. An hotel where you feel good.

The first night with a room where we could hear the noise from the road until 3 am. After having changed the room this was ok. This happened in spite of the fact we asked for 2 quite rooms when checking in.

Good hotel centrally located and great service

Room was very warm and air conditioning did not work

Location is just perfect, apartments are behind the hotel, very comfortable and private.

Very Central. Quiet inside. Bed and room temperature comfortable

Generally looked a bit shabby. Room fittings poor quality.

the perfect location , and the sense of historical glorious past, you can hear the walls telling their secrets...........

the glorious was in the past . although i picked up and payed for the executive room , the decor is simple and worn. the sink is a memory of the bad side of the 70th and so is the elevator. No double glazing window which made the nights in front of the square noisy.

nice location

the service was not perfect, the shower was not working

I was upgraded to one of their apartments and as we were there on business for 4 days it was a perfect place in which to work and be self catering. My colleague was in a regular room in which we could have worked but the apartment was a real treat.

Access to the apartments was a bit tricky but it was worth the trouble. (through the kitchen, out the back door, past the bins, up some very steep stairs and a few more stair and three doors and down the passage).

The location of the hotel was prime. The room was spacious. While it was Queens day weekend, the hotel was very overpriced.

Our visit with you was excellent.

My only complaint was that the check in procedure was cumbersome and long .. and we had to wait in line for quite a long time.