Novotel Amsterdam City

Blízkost RAI.

Problém s orientací, neb Novotel hotely jsou v Amsterdamu dva a já jsem nebyl zjevně jediný, kdo použil letištní shattle, která mě zavezla do jiného Novotel hotelu, než ve kterém jsem měl rezervaci. Nefungující nebo neexistující odvětrání koupelny. Pronikání pachu z kouření ventilací v pokoji z jiných pater přesto, že je to hotel údajně nekuřácký. Místo toho, aby prozkoumali příčinu a postarali se o odstranění tohoto problému, zanechávali mi v pokoji informace o tom, že nemám v pokoji kouřit já přesto, že já jsem nekuřák a kouř mě obtěžoval, na což jsem upozornil recepci.

Útulné a pohodlné pokoje, perfektní personál, výborná dostupnost do města, klidná lokalita

Kdo je netrpělivý, nebude se mu líbit stát frontu ráno na snídani...nám to ale vůbec nevadilo, nikam jsme nespěchali a ta snídaně za to čekání stála! Při nepříznivém počasí by mi chyběl např. bazén nebo posilovna, kromě internetu a restaurace hotel nemá žádné "atrakce". Sice na hotelu prováděli nějaké úpravy, tak občas byla slyšet vrtačka, ale nebylo to tak hrozné, jak jiní hosté napsali, téměř nás to nerušilo.

The food in the restaurant is absolutely not good at all. Very disappointing.

The hotel is under renovation construction. Will be ready in a few months. But they do it at night or you don't notice it at all.

Friendly staff, clean room, close to metro station, good breakfast

position and staff great

standard of room a bit shabby needs rooms renovated a bit

This was the second time that I stayed for one night only, so I can not say much about the hotel. But I liked the comfort and cleanliness of the rooms, the easy internet access, the late-night eating / room service possibilities: what is needed when in A'dam for business / work purposes. The price is high but corresponds more or less to what the hotel has to offer.

The bed wasn't that soft, and the due to ongoing construction work, the restaurant and bar was just one big hall.

Calm. Though out of city centre, this hotel is well linked via tram services and metro.

Scenario and service at restaurant could be improved.

We had chosen the hotel purely out of the location for the purpose of our visit. The hotel provided us with what we needed, but nothing more. The check in was swift and the staff was professional. The lobby was good with seating areas and computers were made available for free. Breakfast was ok, but very crowded if you were having your breakfast after 8.30.

The cleanliness could have been much better. Both in the hallways and in the room it was rather filthy. The room carpet had probably not seen at vacuum cleaner for a long time, well apart from the first meter inside the door. The bathroom was extremely cold and there was not heating possibility in the bathroom at all!

Nice room,good breakfast,near tram terminal No 4 to central,near metro station Rai,free of charge childrens

I found the staff to be excellent. There were four Macs in the lobby to provide internet access outside the room, this was a "bonus" feature that cam in very handy!

Your room is very clean and lovely. The breakfast is nice with quite a variety of choices. It will be better that you could include more international food in future.

I was a bit disappointed to find that your staff are not very friendly or helpful. At your front desk, I have requested 2 extra pillows because your pillows are too flat for me. Your staff has given me an unbelivable face. When your staff delivered pillows to my room, he still reminded me that I have actually an extra pillow in my room already... I suggest that you should train your staff to be more customer service oriented in future.