Novotel Maastricht  

Staff friendliness

The breakfast was not worth 18 euro.

Shuttle service

Nice staff - clean room, and quite a lot of choice for breackfast . Free Shuttle to the city every 45min- (only going) The hotel has a parnership with a taxi company (trip back to the hotel for 8euros).

The bed was good but not the best I had .....Pillows could be better

Friendly Staff

I was very impressed with this Hotel. I have stayed there twice in the last year. They are not that close to the city, but, then you have many advantages...ie: free parking (you just don't see that anywhere nowadays), free wifi, and, they offer a shuttle to the city centre. These are attractive features, with separate this hotel from others in this market. The room was very clean, and well kept.

The only thing I could possibly comment on, would be the linens...The towels seem a little old and rough, and the sheets and pillows too. The carpeting in the rooms is gettling slightly old, I much prefer wood or tile, because then at least you know it can be cleaned...carpet just harbours everything.

Excellent location, close to the N (A) 2 highway. about a 20 minute walk from town, or use the shuttle bus or city bus. Very clean. Swimming pool was heated, very pleasant. Breakfast a bit pricey. When visiting family in Maastricht, I would definitely stay at this hotel. Very quiet as we had a room on the pool side.

The door from the stairwell to the pool could not be locked, which meant that strangers could enter the hotel without being seen. The door frame has been damaged to the point that the latch does not lock the door.

superb service, and flexibility whwn needed. excellent value for money ! Room is perfect, restaurant is great. I have stayed longer then planned.

Excellent hotel, all staff spoke excellent english, service was good, food was good, although breakfast is a bit pricey at 18.50 eur.... Car park was secure and hotel room had a nice deep bath...Excellent.

Poor breakfast, dusty rooms, dirty carpet floor, tattered towels, no slippers... Certainly it is not a four stars hotel! Bad location if you don´t have car. There´s a shuttle taking people to the center, but there´s nothing unless taxi to come back to the hotel (and the taxi is very expensive-medium 15 euros)

I liked the pool and outdoor garden area, it is quite attractive. The breakfast is very good, with fresh eggs made to order....Also, most of the rooms have a couch, so you can use the fold out bed for a child, and under 16 they stay and eat for free....it's hard to find that sort of deal anymore. It used to be standard, but in europe the rooms are generally so small, that you must pay for a cot extra. Parking is much cheaper than in the city, and wifi is free. This is a great little hotel. We also rented the bikes and rode to the centre for dinner, it was a fun way to do it!

The towels were pretty rough, need replacing. There are no extra pillows, i love extra ones....I can't really complain much with this hotel. It is particularily good for families....rather than a young couple or older couple...

friendly staff, clean, big and comfortable room, wi-fi works fine. there is a small fridge in the room which you rarely find.

it's a bit far from the city center (20-30mins walking), but they offer a shuttle bus (running every 30mins) to transport you from the hotel to the center, not the opposite direction though. The plumbing is quite noisy when taking a bath and the water pressure is low.

good location and facilities.Restaurant served good food! parking and bus service into town!

Good bed. Children can also stay in the room for free.

The shuttle service is only for one way. To get out of the town you have to call a taxi. Outdoor swimmingpool is not heated. Breakfast is expensive.