Best Western Crown Hotel Rotterdam

Staff were incredibly friendly and helpful.

Expensive rate, aircon in room didn't work

Everything was enough and great location... Great smiling staff, especially the lady at the breakfast was ready all the time for helping.

The staff was very helpful and courteous.

The rooms are very small and very old. You really cannot spend anytime in your room other than necessasry. The beds are barely 'single' beds.. if you are a tall person you will just about fit on it! if you get a room at the back side (like I did) the only view are the pipes. The hotel is not in the centre, and there is not much around it.. besides a few cafes.

Breakfast was realy good. Kindly Staff.

Very small room. Sheet was not clean. room servce knocked twice in the morning and asked "when you gonna checkout?"

The staff was very friendly both at the reception , at the bar and at the restaurant

Brakfast buffet a little bit limited

We enjoyed the location of your hotel as it was close to the train station and it was a nice smaller sized, simple hotel. It was close to where our daughter lived and worked and to all the main sights we wanted to see in Rotterdam.

We had some problems with having the staff help us rearrange a hotel reservation with one of your Brussels hotels. I think the internet was not working well so messages were not getting through properly. In the end all worked out well.

Location, ideal for the purpose of my stay.

Free internet.

Breakfast.

I booked standard double room plus extra bed and my friends family booked triple room plus extra bed, these booking is completely separate. OK, booking was confirmed, but one staff put our name into triple room and my friend's name into double room, means we were charged more! Unbelievably, she charged both from my cards!! I insisted to pay separately but she got panic and she seemed she didn't know what she was doing!!! OK, eventually payment was completed, but no extra bed in my friend's room!!!! OK, they put a bed into their room, no problem other than horrible restaurant in the centre of Rotterdam!!!!! continue...

Next day, we checked out but another staff said it was uncertain whether we had paid or not and she cancelled my payment!!!!!!(I paied both room, so the payment completed!!). AND, AGAIN she charged the same amount of money from my card.....Unbelievable.....OK, they made extra bed free of charge and breakfast free as well, but.....

good location

location so close to central station, public transport on your door, room very spaciousand well equipped, room price included breakfast and tea and coffee facilities. Eating out was very reasonable and lots of choices.

The only thing we could comment about was: when we were served white wine in the bar, it was warm white wine.

Very good breakfast, staff is welcoming and helpful, excellent location near Rotterdam Centraal.

The triple room we were staying in was a bit worn and overlooked the noisy street and a tram line - for those seeking more comfort in terms of noise - request a room with the inner view - actually, those are more comfortable and newer.