Hotel Rotterdam  

The room is too small. I don't gave toillet brush in my room. They don't clean my room.

Excellent location and very friendly staff. The room was comfortable.

The only thing I would change are the towels!!! They need to be larger and 2 per person.

Enjoyed the convenient location of this hotel. Breakfast was also good. Ac worked well.

My reservation was supposed to be for 2 Superior rooms. I verified this with Booking.com as well as with the hotel directly in November 2010 (reservation was for July 2011). When I arrived however, I was told that room type was not available and had been booked "for months" even prior to my reservation. This did not sound plausible. My take on this is that I paid a very low rate, and since the hotel was fully booked, they gave the Superior rooms to higher paying customers. That would be fine if they had only told me this months prior when I first inquired. I requested one room type was told in writing I would get it and simply did not receive it. There's not much else I could have done in this situation and I was very very disappointed.

Good positiom, friendly staff, room small but sufficient for a business stay

Breakfast is so good!!

Just the right distance from the rail station and city centre. Breakfast was good and the staff were always friendly and helpful.

Our room was not at the standard of a four star hotel (budget room or not).Shower fitting was not sealed and bathroom floor was not cleaned properly.

Good location, good breakfast.

I did not completely believe it is a 4 stars hotel. Poor facilities of bathroom. The level of breakfast seems not comply with a 4 star hotel.

Nice breakfast, internet free of charges, comfortable bed, spacious room.

Although the breakfast is served until 11 A.M., they stop refilling the plates way before that. On our first morning we arrived at the breakfast room around 10.30 am and since we seemed to be the last guests to have breakfast, we felt hurried by the staff. The receptionists came to have breakfast at the same time and I soon as we left our table they closed the windows and the door behind us, even though it wasn't 11 am yet. The entrance to the hotel has several steps, which makes it difficult for someone carrying heavy suitcases, strollers and impossible to wheelchairs and there is no one there to help you with it. This is an old hotel in need of some refurbishing. The toilet was too low for comfort and the shower curtain too short and let the water out ontto the floor. Also, the wireless internet has an access code that expires every twenty four hours, which means we need to go down to the reception to get a new password every day. We called the reception to ask if they could give us the new password over the phone and the answer we got was no, we had to go down to the reception to get the new printed code. Since the internet is complementary, I don't see the point of having to ask for a new password everyday.

Good location friendly staff

Cheap and decent enough breakfast.

Walls look like they could use a lick of paint. Several light bulbs in room broken - missed a light by bed. One front desk girl visibly uninterested.

The hotel is at the center of many facilities, peaceful and value for money

Excellent breakfast, reasonable price, generally well trained staff.

Japanese sized room lacked sufficient electrical outlets, slow wi-fi internet which may be the fault of the hotel server ( or the provider). Steam heat radiator up against the bed, inadequate ventilation in the bathroom. In fairness to the new owner, he just took over so that the rooms may be improved. The public spaces are fine.