Renaissance Amsterdam Hotel  

I've booked a superior club room with canal view for the price of 394 Euro/night for 2 days. Upon arrival at the reception, one of the front desk staff named Kit, sent us to a regular room at the 2nd floor (thinking that we would not be aware of the difference between a regular room and a superior room, not to mention that the room was facing the backyard of the building!) I called the guest relations but the telephone was shut to my face two times (thinking that I am not aware about them seeing my room number when I dial) Finally a lady took my phone and told me she would check the connectivity of my line of the room (thinking that I am a moron!) She took my complaint about their behavior and my demand for a superior club room with canal view. 10 mins later Kit called me and proposed us to spend some time in the city so that he could make the necessary change. We left our luggage and spent quite a time in the city and when we got back we saw that they arranged a superior room at the 3rd floor! I didnt want to ruin my trip so I didnt complain about the canal view! Those staff should be informed that people, no matter what nationality they are, are not morons and most of them are aware of what they have paid for and they should not be treated as ignorant stupid people!

Bad Services. We got a rude awakening at 08:00am by the cleaning staff. This was the honeymoon night and after a wonderful day we were looking forward to a little more sleep. They asked us when we would leave the room. How dare they after paying that money and them letting us know that checkout would not be until noon. We will never stay there again.

If you haven't booked breakfast and are offered the Club Class upgrade, take it. Its excellent value.

The location is convenient close to the central station. Shops, bars and restaurants close by. I arrived early - round 10 am - but reception could give me my room without any problem. Appreciated the service. Staff was excellent.

Rooms were rather small but very comfortable and complete.

Service

Lovely staff and great location.

For such an expensive hotel I was surprised that there was no kettle in the room and we actually had to pay to get one. I was also disappointed with the breakfast. Also the air conditioning was quite noisy.

Good location., Good staff

Very smal room, the temperature in room +18:-((( zzzzz...

Location,Facility and staff excellent services

No guest parking

The staff were pleasant and helpful and the room was clean and good size.

Very disappointed with the executive lounge and the restaurant food quality. The executive lounge was full of young people intent on raiding the free alcohol and food before they went out for the night to party. The clearing of the tables was non existent both at breakfast and evening was very poor. It was not to the standard of quality or decorum expected of the Marriott group. The restaurant food was also very average as was the service under pressure.

Hotel staff was very friendly and willing to help. The location is also good.

The rooms are not up to the standards for a 5 star hotel. The price is a bit high for what you actually get. Also the room's walls are thin like paper with no soundproofing at all, and you can actually even hear your neighbors talking. In my case, I was unlucky and the people in the next room were very loud, talking loudly and "partying" with loud music in the night, making it impossible to rest. I had to call the reception to send security to their room. That did not do much, even after they caught them "smoking" in their room which is supposed to be forbidden in this hotel. Next morning I asked for me to switch rooms, which was not possible because the hotel was fully booked. So I had to call security again the next night. Unfortunately, while I was going to my room, I could hear loud noise and music from many rooms, and that is because many young people visiting Amsterdam, choose this hotel because of its good location. Having in mind however that walls are very thin, people who just want to sleep in their rooms (like me) and not party, will have a big problem if they are unlucky and get a loud neighbor. I personally would not risk again and use this hotel.

All.verey good food!

The conciere's are the best in the world. They were so helpful and really know the city and how to get around. They made the stay "unbelievable"!

Excellent Location, clean and comfortable rooms

A 5 star hotel should have tea and coffee facilities in the room.