Renaissance Amsterdam Hotel  

The central position

Staff was unkind and unpolite. I booked a twin room and it was not yet ready at nine in the evening. I woul have waited more than 45 minutes to prepare it. They say me that my request was not guaranteed. But there was written anything in the reservation, And they asked me more than 300 instead of 260 the price of the room. Really a very bad presentation. Never put my feet in that hotel. It's not a five star hotel, 2 or less.

Very bed personal!!! Avery day at 8 A.M. Open door in the room & some body coming!!! Ask about cleaning room!!! After at 9 A.M. Again open door my room & tell me: "I cam in cheek your mini bar"!!! I can't information about "no disturb" beacose in the not something for information!!! Hotel have two or more bilding & mostly people must use 2 lift for go in the room!!! Beat wen lift 100 or more metres for wolk beatwen different level!!! Bad navigation! If you live in room 9.. - your must take lift to 2 flor, after you must go 3!!! Blocks & ... You must find new lift (it's no easy) & like a casino - your look variants 2-3 or 4 push... Mostly not comfortable hotel & Very Very expensive!!! Nobody goo ther!!!

It's near to the Central Station, 5 min walk, and in the city centre. Room and bath room are clean. Bed is very comfortable. All the staff are very friendly and helpful. I would certainly go back and stay at this hotel again.

Bed was comfortable, staff was ok.

Generally speaking, the hotel does not meet at all 5* hotel standards. It's more a 4* hotel designed for business travelers. (Small room, only bath and no shower, no tea/coffee facility in the room, no breakfast included, internet not included --> 25€). On top of that, our room had a view on the shopping street (it was really noisy in the room at night due to the badly isolated windows) and the air conditioning is very noisy (we just turn it off in the end). So if you're a couple on a leisure trip... DO NOT GO THERE, you'll be sooo disapointed.

Location, professional service, room's cleaneliness

The most important: staff are friendly and helpful

Mini bar was a bit small in size and the warning about it being auto- detect if anything taken out of it is almost non-existent. No drinks making facility.

The hotel was fantastic; there was an error in the booking process, which was quickly rectified by the staff at the hotel (with an upgrade). The hotel was clean and all the staff were impeccably presented, well worth its 5 stars.

Very good, tasty breakfast.

Limited bathroom amenities

Good location

A lot of noise in the room at night, piping from top floors to the drain "seemed" to be under a false ceiling in our room and woke us up at night several times... This is sufficient reason for me not to visit this hotel again, because I never had so much noise in a room (not even in 3 or 4 star hotels)

All facilities and services good and ass expected

The price of local calls in Holland are very high.These should be made much more reasonable

Nice Room. Great Location within walking distance of Central Station.

I stayed at this hotel for the second time and I was very happy to return again. The staff is friendly and helpful and the location of the hotel is excellent. It is 5 minutes away from the train station and 10 mins away from Dam square. I will highly recommend this hotel to anyone who wish to have a great time in Amsterdam.