One of the young staff (mostly students) by mistake told me, that breakfast is included for the last night. We booked for three nights, and wanted to add one more night. Due to Northsea Jazz rate was higher, she said, 135 €, but breakfast is included in the price. As breakfast was good (and 30 € for two), we decided to take the offer and agreed. When I checked out, the owner was at the desk and told me, that breakfast is not included in the booking. I told her the story and that probably her employee has made a mistake. (Which would be no big thing). Instead of appologizing, the lady was hinting, that the mistake was on our side. She was giving us attitude and it took us 10 min just to confirm her, simply to check with her employees and ask them, instead of just asuming that her customers will be wrong. Not that she did so immediately, it took her almost two days to reply to me by email, simply stating, that her employee can't remember have given me wrong information and suggesting, that we (only) have to pay half of the breakfast. It honestly doesn't matter to me, if we pay for the breakfast or not, but if your staff makes a mistake, it shouldn't lead you to treat your customers as if they are trying to cheat on you. We were simply asking, if there was a mistake and wanting things to be fair and right.