Best Western Leidse Square Hotel  

Only Location

I do not have enough time to express how bad this hotel is. 1. Upon arrival we were given a room number that was 002. They did not tell us which direction the room was and when I asked one fo the staff,he grunted and stated "to the basement". This ofcourse rang alarm bells as we both said BASEMENT? We went down some dirty steps to our room 002, which smelt of damp. We immediatly went to the front desk and requested another room, which we were told would be looked into in the morning. We turned on the air conditioning which sounded like a steam train the whole night and to make matters worse, it sounded like the grand station above our heads the WHOLE NIGHT LONG. We did not sleep a wink. In the morning we again requested another room, which we were told was being looked into, and the person on the phone added " oh we never had complaints about this room" which is not something you want to hear. After I rang the front desk again, and demand another room or FULL REFUND, they called back 5 minutes later with another room. Nobody should be put in the BASEMENT! this is not acceptable. iT'S A HOTEL. NOT A HOSTEL!!! Yes we did get a better room ,however we only received a 20.00 EURO refund which is peanuts for how hard we had to fight for a room that we paid good money for. The only good thing about this hotel was the location. We strongly suggest that you think twice about booking this hotel. Lastly we believe we were charged TWICE for the room!!

Location, quiet, able to open window in our room, good fresh air, hot water, free internet, breakfast ,helpful staff

Would have liked to have a bar fridge or small fridge in the room, better towels, ours were old and thin, the bar of soap was very tiny and cheap quality

The only thing I liked about this hotel was the location. It was on a very quiet street but only a few minutes walk from Leidseplein near shops,trams and restaurants.However service was dreadful, we had no power in our room and it took three and a half hours to have it restored,and then only after a very loud demand for a new room.On the first night I asked for an extra pillow ,we stayed five nights and I never received my pillow.I Also had to provide my own milk for my coffee,no milk ever left in room.

The best part was leaving and going to a better hotel. Have stayed at this hotel a number of times but never again. I was given a basement room with windows on the street right next to front door. When checking in I asked for a different room but was told the hotel was fully booked. I had a shower at 3pm and the drain in shower/toilet was blocked and when staff saw the basement flooding they told me they need to change my room to one of the rooms on the 2nd floor despite telling me earlier there was no free rooms. This was after I had spent 2 hours setting up the room for my girlfriends birthday(flowers petals candles balloons) so it would have taken more than 2 hours to move everything to another room. This was as I was leaving to pick her up from central station so changing rooms at this point in time was not an option.

The room was extremely hot(in October not summer) so much so that we could not breathe unless the windows were open at all times and the noise kept us awake until 4am with people smoking and talking directly outside the window and we were waken again at 7am by the street cleaners. The noise was so strong after 7 going back to sleep was impossible and during the day you can not even hear the tv over the sound from the street. Wifi signal was so weak in basement the connection dropped out every 2 mins. The mattress was a piece of foam not a mattress and I woke with a painful back both mornings. And despite having the do no disturb sign on door a member of staff came into the room at 7am and turned light on when we were trying to sleep.

A quiet location (away from the noisy trams and traffic) but within very easy walking distance to all the sights of the city. The breakfast was worth the additional 7 Euros per person compared to the local cafe prices. Reception staff are very welcoming. I would stay here again.

The rooms and bathrooms are small compared to the normal standard of Best Western Hotels, not quite up to the normal 4 star standard.

Great location, approx 5 mins to leidesplein, which is a great area for going out. Less than 10 mins walk to the main museams. Really clean room, great shower! Would stay again at the if I were travelling with a few friends for a going out weekend.

The colour scheme in the hotel is fairly depressing. Although our room was spotlessly clean, it was functional otherwise. Wouldn't recommend it for a romantic getaway or anything!

The Best Western Leidse Square is very well located for the activities on Leidesplein. It's also close to the museums. It's very clean and the staff were helpful.

Room was a little small for 3 people.

Location is perfect, very good breakfast.

Convinient location, qualified and responsive staff, nice breakfast.

Windows of rented room were located on the level of pavement. No information about this fact in the description.

As a solo traveller, I found the hotel accommodating, with comfort and ideal location. Friendly staff, and a cosy little bar. Furthermore, the room was well heated, and the coffee/tea making facility in the room was most welcomed.

The elevator was a little slow, but, nothing to complain about.

quietness, excellent breakfast, internet for free and location

The staff were fantastic

I didnt think alot of the breakfast.