Van der Valk Hotel Leiden  

the terrace on the river is very pleasant, the room was comfortable and new. Nice to have the jacuzzi as well!

the location is not so convenient if you are not by car... bus stop is just in front but bus rides to Leiden centre are not very frequent especially on weekends.

Good location, short bus journey to the town centre. Sited on a canal;lovely to sit over breakfast in the sunshine and watch the boats go by. Hired bikes from the hotel-very convenient. Large room with very comfortable beds. The staff were extremely accommodating and friendly. Excellent breakfasts.

Room got hot after a lucky spell of good weather and the nearby road was noisy so had to close it at night-too stuffy and hot.

it was a perfect base to go cycling

The location and staff were great.

Room was in the basement.

Very friendly staff and very nice initial feel of the classiness of the hotel lobby. Dining area very nice with excellent food at a fair price. Again, very friendly staff.

Nothing at all. Loved the hotel and would stay again.

Parking was good, easy to find, polite friendly staff Room was cleaned well and refreshed both mornings.

Room was alitttle dark and carpets were badly stained (in two area)which was slightly off putting.

spacy, comfortable room, 2 hours free internet per day, friendly receptionpeople, very good complete breakfast buffet

noise of the nearby road,

Vary friendly and helpful, perfect English speaking staff, also waiters in the restaurant. Nice, clean rooms. Stylish interiors, nice merge of classic and modern style. Delicious dishes in the restaurant, both breakfast and dinners a la carte. The hotel is quiet and peaceful, perfect to relax. The bus stop is just in front of the building and the hotel has its own parking, what is a huge plus (it's very difficult to find a parking spot in Leiden).

It's a bit far from the city center (10min by bus). The room was very clean, but the hydro massage smelled terribly after turning on (I believe it's because of not being used, not poor cleaning).

location

no negative points

We were surprised with the jacuzzi in our bath! It was really a surprise! Also the interconnecting doors. We stayed with friends so its not a hassle if we go to their room.

We hear the people talking outside the room. Aside from that, we liked everything.

The food was very good quality in the resturaunt and a reasonable price.

The room was promised with a bolcony, however on arrival the ''balocony'' was a small apce outside the window, with no door accsess (room 414). The room was downsatirs so felt very dark with not much light coming in. The decor was dated and plain.

Good size room

Tea and coffee from machine at breakfast. Breakfast is relatively dear though offering plenty of choice.

Nice picturesque position.Good car parking. On bus route to Leiden city centre with frequent buses

Hotel very business meeting/conference orientated. We were "upgraded"!!? To a 3 roomed appartment as our serviced room had been probably allocated to a business customer. This was no upgrade but probably for the convenience of the hotel management. The appartment was not serviced during our two night stay, There was a shortage of toilet paper. We could not use the microwave oven as it lacked a turntable. There were 3 flights of stairs to the appartment. Bottom flight lack handrail and was very dangerous, especially when carrying heavy luggage. Supposidly hot breakfast buffet was cold. On leaving we mentioned the spurious upgrade this was acknowledged as being untrue and we were offered a deductiion of one day's breakfast. Not really good enough for Van Der Valk's flagship hotel.

lovely hotel next to the river

shower step was to high for me du to my walking difficulties

It is a location very useful for visiting Leiden and drive quiclkly to Amsterdam. Wonderful breakfast on the canal.

What I found deceiving was the absence of air conditionining in the room. We were there on two hot days and we would have appreciate it very much.

Staying at the hotel is something of a nostalgia trip, following a period of work in Leiden in 2000. I also stayed at the hotel in 2006. Over the period the hotel has been substantially refurbished with attractive modern decor.

We live abroad. Easy access to Schiphol prior to departure.

Bathroom: hot / cold water mix in douche and bath extreme difficult to balance on comfortable temperature. It is dangerous to skin burning.

Efficient staff, well-decorated room, huge bathroom.

The advertised bus stop, which is right in front of the hotel, is not from Conexxion, so it costs approximately 7,50 euro to take it to Leiden Centraal station. Nearest Conexxion bus stop is still close by; should be advertised more.

Easy tio get to. Nice surroundings. Clean hotel and friendly atmosphere. Bus to Leiden is very close. Within 10 mins you can get to a shopping area near Delft. Leiden is very buzzing and lively. Trains to Amsterdam are very good, but pricy. May do well to book in advance. If you want to take a bus use the National bus located about 5 min walk from the hotel. I like the lake view.

Breakfast is not included and pricy otherwise. Room was hot in the summer. No air conditioning.

The friendly service in every aspect from reception to kitchen and cleaning staff. Comfortable, on the water's edge next to a typical Dutch draw bridge, on a bus route, near the university, the town and a lake with recreation facilities around it. Despite it being on a crossroads, a bus route and a water freight route, we never heard any noise from traffic as the hotel is tripple glazed throughout.

The only snag was that room service finished earlier on Sunday. We arrived late (having missed a bus) and hungry and when my daughter (who is breastfeeding and needed a snack) rang for room service at 23.05 it was not available, whereas it said 23.30 on the card in our room. My son-in-law went to the nearest petrol station but that was closed too. We didn't see anywhere in the hotel or nearby where we could even have got something out of a slot machine. It was not exactly the hotel's fault that we travelled light and without extra food so we have learned from it to bring some extras in future - just in case.

Very clean and comfortable rooms, friendly staff, good breakfast

Room service ended early on Sunday but we were not informed about this

We really enjoyed our stay at this hotel. Our room was spacious, clean and quiet with good quality furniture. We had a balcony too which was good. The young lady on reception was very polite and efficient. The hotel car park is spacious. We ate in the hotel restaurant which overlooks the waterfront. The food was very nice. The hotel bar was nice and we enjoyed our drinks there. Unable to comment on breakfast as we did not have this there. The staff were very friendly and polite and made us feel welcome. We will definitely stay there again.

1. position close enough to schiphol for next day connection. 2. good restaurant facility open at most hours of the day. 3.enjoyed the invitation to the bar and stayed on till late. 4. pity the room seemed dirty at the entrance part. 5. parking facility excellent and rooms as close to ground floor as poss.

just the entrance to the room. The rest OK.

It was quiet

Cost

rest and dinner is fine

the rooms are old fashioned, old beds Bathroom very very basic and no thermostatics so dangerous for kids!