Park Plaza Victoria Amsterdam  

Location only. Good things about the hotel: 1) The concierges are fabulous - pro active, hands on & make the hotel the success it is. They were wonderful. 2) Brasserie does a good range of value for money & delicious food. 3)The urban suite, we were eventually given, was lovely.

1) Wrong room assignment After booking via booking.com I contacted the hotel direct to request an upgrade to the Urban Suite etc which was confirmed by email. Upon arrival - we were assigned one room - and told to come back in two hours to be given the key cards. I told them they were assigning the wrong room as I had upgraded to an Urban junior suite - They refused this - and told me I had originally booked a twin room and they had kindly upgraded it to a king double (twin beds to a king bed is an upgrade??). Upon returning after the 2 hours wait...we were assigned another room...despite my protests we were taken to the Victoria wing - and taken to an awful room! I immediately phoned reception & insisted there had been a mistake. Such a bad first impression of a hotel. 2) No early check in option We arrived at 10am - and had to wait for the full 2 hours to get to a room. 3) We were assigned 3 rooms in total (before we could settle in), 1 room upon arrival (which we never saw), another when we went back to collect the keys - and another when I complained it wasn't the room I had upgraded to. The reception staff were reluctant to move us and I had to prove from a printed email - that I had a confirmed upgrade. It made me feel awful - as it was a birthday trip - and none of the careful pre arrangements had been carried out (e.g. birthday card, VIP treatment). 3) Reception staff were decidedly unfriendly & disbelieving to the point where we avoided the reception totally. 4) Hotel cards to door didnt work on several occasions - where we had been accidentally checked out (by the system??) before our booking was over (meaning the room hadn't been cleaned either). 5) Cleaning staff say 'House keeping...' and enter your room anyway (even if you call out to say you are there) ...we were caught in bed on several occasions...felt privacy was invaded and we were always listening for the door to open!

the central location, the very helpful staff and the magnificent gesture of the free upgrade to the executive room as a birthday gift!-- they saw the passport :)

the leisure facility is not as good as the pictures suggest and to charge guests to use the sauna is excessive.

the wonderful part of this trip is the location of this hotel. its in the middle of everything. usually after you travel to a new city you see hotels around that you wish if you made your reservation in, but this time i wished nothing better. the location and the style of the hotel both are great. what made me feel great about my trip was the concierge service at Park Plaza they realy very helpful and gave me a lot of support. thank you

i had 2 problems, one was the house keeping as it wasn't on the expected level. the second was while i was checking out because after i went home I found out that the accountant didnt clear the blockage on the reservation amount of money as I used a different credit card for paying the bill. usualy they release the other one . now i have to wait till the time limit of this blocking ends and the bank release my money and that will end during the next week. this is completely uncomfortable.

It has an excellent location, a short walk from the station and close to many attractions. The breakfast was excellent as was the food in the Brasserie. The accommodation was clean and comfortable.

The hotel offered free wi-fi but it was very slow and you had to pay for a faster speed. The hotel advertised massage facilities in the Spa but these were not available during my stay.

I actually loved this hotel, my room (urban room) was comfy, stylish and resembled exactly what was advertised. The hotel staff were extremely helpful and friendly. And it was located smack in the middle of all the tourist attractions.

Well, didn't like the fact that, the cleaning staff just use their master key to open the door, let herself into the room without knocking or trying to find out if you were still in the room.

Location, and Staff were very good/nice

Very noisy in lobby . With typical forginers who visit Amsterdam for the market uniqueness - say no more! The type of clinets it hosts is not for the genuine visiters. Nice staff and rooms are ok.

Convenience.

Overpriced

Very central, close to station and main attractions in Amsterdam. Rooms comfortable and spacious enough for short stay.

Gym cost 130Euros for an hour.

The staff were very helpful we were offered an upgrade at a very reasonable price. The rooms were newly renovated and very stylish.

The leisure facilities were very expensive and the pool was small and unimpressive

Was originally given a room without access to the lift and have to climb a spiral stair case . Have to request for a change of room because of the heavy luggage. Hotel should state clearly prior to booking because access to lift is essential for travelers with bulk luggage , or using prams or wheel chair.

Good location, pleasant staff and clean hotel.

Room was very small, too small for two adults i felt. Walls were paper thin, could hear next doors TV and conversation word for word.

The convenience to the main train station so arrived at Schipol Airport, took a direct train (15 mins) and strolled across to the hotel, it was hassle free.

The lighting in the main bathroom and dressing area was quite dim.

The location is excellent right by the train station. Staff are mixed, a lot dont seem to enjoy working there. But when we had a problem our night manager was great.

Rooms long way from reception in some cases. We had scaffolding put up on our window eary in the morning. Didnt ugraded our room to exec even though we are goldpoints silver members and they should do. Was granted a very late checkout though 9pm. After complaint we got moved to a suite.