Mercure Auckland  

The location is just perfect for exploring the city and to catch the airport shuttle.

We booked & paid for a delux twin room for 2nights but actually got just a standard room for some reason. At first we thought that was "the delux" at Mercure (which is very poor if so..), but after spending a night in the standard room, we asked a receptionist if it really was a delux room and found out it was just a standard room. The receptionist asked us to show them the proof that we booked & paid for a delux room so we did so, then she talked to the duty manager to ask her how to deal with the matter. The duty manager told us that the room we booked & paid was either for "a delux double" or "a standard twin" but the booking confirmation we got from Booking.com said we would get "a spacious room with a clear city view on higher floor" so the option must have been either "a delux double" or "a delux twin", but the duty manager didn't admit that and tried to persuade us that she's offering a room upgrade on our 2nd night without any charge for us..but that is what we paid for and it was their mistake that we ended up staying in a standard room on our 1st night. We can't believe she never apoligized us, not only that but she even tried to persuade us that we're just complaining for no reason. We were very disappointed as it was our last days in NZ and we were looking forward to staying in a delux room for the end of our trip.

Reception staff were friendly and efficient

The room was poorly serviced, chips of paint in bathroom. A completely unacceptable toilet seat, verified by maintenanace man called in to fix unwatchable TV. Very poor cleanliness of room, marks on furniture and walls. The food in the attached reasurant was totally unacceptable in presentation, taste and price, well below parr for advertising.

Convienent to downtown

It was noisy, lots of street noise from bars ect until around 4 in the morning

The staff were very helpful,pleasant and eager to assist us which made our stay that much more pleasant.The location was a plus being very convenient to all attractions.The room was large and provided all the facilities a traveller required.We enjoyed our stay and would recommend this hotel to our friends.

There was no safe in the rooms for the storage of passports and other valuables.

Its hany location to everything

I had $100 charged to my credit card that should not have been and now I am still waiting for it to go back on to my credit card. The charge was instant but the reversail certainly is not and I am not impressed about that.

great view from the restaurant

very low standard in room, rotten water damaged door and grouting dated decor overpriced, smelt of stale smoke.

The room I was given did not appear to be the same as the one shown in the website. The first room I was given was very noisy as it was by the fire exit and seemed to have generator noises in the wall. I complained and was given a different room, however I noted that I did not recieve the paper in the morning even though I had ticked it on the registration form. I was happy to pay the discount price but would have been extremely dissatisfied if I had had to pay the full price of $220 - as the room was tired with paint chipping and stains on chairs etc.

I liked the convenience of the CBD location, parking was excessive @ $40.00 per night - car parks in that location were far more reasonable. The price was very reasonable for a standard room.

After I complained about the dusty room, we were moved from third floor to the sixth floor - once I dusted and aired the second room it was very pleasant and fresh with a limited view of the harbour although noisy due to the open windows plus the proximity to the Britamart The towels were rather small and tired - not fluffy and absorbent - these need to be renewed.

The location was great - the service equally - all needs were met and the price - excellent! We had a night in Auckland and evrything flowed - we have not stayed at the Mercure before, but it will be our preferred choice now! I have recommended it to others who live north like we do as the ideal spot for Auckland accomodation - especailly those of us who frequent the Vectra Arena - this was just perfect! Thank you!

Location was reasonably close to where we needed to go for buisness on the quay.

The room had airconditioning however it was not very good. The Staff were able to address our needs but they didn't come across as professional as I would have expected and although they weren't trying to be rude in what they were saying it still came across as offensive.

We found the staff very friendly and attentive but sometimes hard to understand their strong accents. We were sorry there were not enough friendly Maori faces or personal. More "kiwis next time please.

Staff helpful, location excellent for Britomart, clean & tidy

We did not like Mecure. Our Superior room was a shoebox designed for 1 person. 1 chair, 1 bedside lamp and simply too small to be called double accomodation. When booking in we were informed that the restaurant was full. Not good enough for paying guests. We were told to try the Viaduct. Tried every restaurant- full. Your duty Manager when accosted rang around and found us a booking at your sister hotel. We went out for dinner. When we returned, went to the Vue bar for a drink to find restaurant 2/3 empty at 9.20pm. An anti pasto platter and wine were supplied foc to smooth our concerns and was greatly appreciated and the actions of your duty manager on New Years Eve were 1st class. Despite this the poor facilities and lack of care for your guests would not tempt us to use your hotel again. It really is not anywhere near 4 1/2 star as your website purports. Check out at 10.30am Sunday morning was a 30 minute affair, and a further 35 minute wait for our car as 1 valet attendant ran to retrieve guests cars. We felt extremely sorry for him. Very poor organisation. David and Lyn Reid