Mercure Auckland

The location of the hotel was good

The hotel room was very small hard to work on the compter and only fit for sleeping

I found the valet parking suitable for my needs. The attendant was cheerful and attentive. The staff at the breakfast restaurant were particularly welcoming.

Checkout was a lenghty process. A number of other guests were behind me and they had to wait too long. The receptionist declined an offer of help. I think another person at reception would have given a faster service.

The Mercure was well situated fro shopping the airport bus terminal and all the major attractions.

room was great, very clean and comfortble. staff were friendly and helpful. great for getting ready to go out as there are lots of mirrors and convenient power points. location is awsome and parking great value. deffinatly will stay again.

the only little down point was noise from the sat night partying in the city. but wasnt too bad.

The room was clean and roomy. Room service was prompt and tasty.The hotel is conveniently located and the staff are polite and helpful.

This was my first experience with running water where the cold started out very warm and became cooler. Plenty of hot water from both taps!

Features such as late check-in are definitely a civilised plus.

location price

No power to hot points no jug or fridge, iron, when notiifed efforts were made that were inefficent. jug almost boiled then failed, not the best start to a working day

Central location for city.

What I liked most about the Mercure was that it was very central (to both night life and the harbour). I have read reports about how loud it is in the Mercure but, fortunately, I didn't find it noisy (and I'm a light sleeper).

I would have preferred fresh fruit for breakfast (instead of tinned).

The hotel was convenient for all amenities. The breakfast was good and the breakfast room lovely.

The charges for car parking were rather high, but as there was difficulty parking outwith the hotel, you were rather forced to pay this.

The location was very convenient to buses ferries and shopping

I found it to be very noisy so it was difficult to sleep

This hotel is a very good value basic hotel with a very good location in downtown Auckland. Staff are very friendly but help with bags is sometimes a bit too casual.

The fact that they had absolutely no record of my booking and that they reacted to this fact in a very casual manner....as though the problem could have nothing to do with them...and that I shouldn't get concerned because thay had a room for me anyway. They did not seem to understand that there would have been a big problem if they had been full!