Bianco Off Queen Apartments  

Location was central, but dislikes overwhelmed any possible likes for the place.

My wife was very badly bitten several times in the room and is on medication to stop the inflammation and pain. Location was central but in a dingy sidestreet surrounded by tall buildings so no view. The outlook from the room was horrible. Unfortunately the experience was disappointing and we will not be staying there again.

location

The apartment i stayed in had very tasteful furnishing but you can tell it was cheap. The carpets were stained and not just one or two here and there but everywhere. The minute you step inside the lobby area I got a strong body odor smell..... not pleasant! and it seemed to carry on and permeate on level 11 and in my apartment as well..... and no it was not me!!! The following day I walked past a cleaner on the ground floor and he needs to take a bath as the body odor kept on going.... will not stay here again!

We stayed at Bianco Off Queen on the 6th & 7th July in the 2-room apartment. I'd like to say that we found the apartment very well contained, well-maintained and convenient for our family. We requested for a heater in the apartment & one was brought up promptly for the lounge area. Your staff were very obliging, helpful, polite & cheerful. A big thanks to all of them! I would definitely recommend this place to my friends.

There were no heaters in the apartment in July. One was brought up at our request, which we used for the lounge, but there were none in the bedrooms.

the accomodation was excellent. the proximity to Auckland central was excellent.Due to a mistake in the booking our friends stayed in a one bedromm apartment which was really excellent and they loved the room.They were concerned that the noise levels would be excessive but this wasn't the case. Thank you so much for looking after them so well.

Unfortunately the booking process was very poor. This is the second time I have stayed at your premises. I booked in exactly the same way I booked the first time. The first time I booked for 4 people and booked an apartment for 4 people with a double bed and two single beds in the other room and I specifically asked for this arrangement again. I booked at least 3 weeks before our stay. There was a mix up and we did not get this apartment. I do appreciate that this problem was rectified and our friends were given a separate one bedroom apartment, however it would be really good to just get the booking right. Also the young man who booked us in ( he may have been in training) didnt seem to know what he was doing very well.One thing that I feel needs better explaination or even written material about is instructions on how to use the lift ( e.g when the swipe key needs to be used).We were down in B2 waiting for the lift for ages( hearing it going past us ) not realising that we needed use the swipe key for the lift to stop at our floor.Also us friends did not have any instructions on how to use the TV in their room.These are such little things but can make a world of difference.However in saying all that I would definitely stay at your hotel again

The only good thing about Bianco off Queens was that you have your own washer and drier and private balcony.

Cleanliness was very poor, house keeping didnt make beds or vaccuum. The building felt dirty, hallways were smelly and in need of renovation. Bed was two singles put together.

As always, the convenience of location close to AUT University, reasonable price and professional friendliness and helpfulness of staff. The breakfasts are just the icing on the cake.

Some of the rooms have a view of a wall close by. I've had one of those rooms. They really should be cheaper, even when larger.

Well positioned, parking on site and a breakfast selection to start the day with. Very comfortable bed, great shower and suitable cooking facilties if wanted. Good value.

The frosted glass window lets in too much light to sleep well. We took down the canvas painting and placed it in front of that window which cut it down by about 60%. Staff were very good but the hotel does not supply tourist information that could be very useful e.g. the Green Link bus stops on Queen street where it is and a map of the route would be great to have. For $1.80 this loop service in Auckland should be one of the things the staff knows about. When we asked the person on reception who was very good with other things she didnt have any knowledge of it.

Good central location, value for money, off street parking.

Room has been knocked around and not very clean.

The price of the apartment was good, although I was hoping I had found a bargain, but as always, you get what you pay for... Breakfast was good. The apartments were fairly modern.

This was faulty towers! The bedlinen (duvet) stunk of b/o and it took 4 requests to get it changed, the TV's in the loungeroom are tiny, couch was really uncomfortable, check in was a super crazy long ordeal late at night, recycled paper used to print out confirmation with other customers personal details on it - I said something and they didn't see the problem, my 'city view' was a view of another apartment with sky tower just visible from the end of the balcony, vacum cleaner was broken, I had someone knocking on my door at 9am to remind me of the 10am check out...

The 24 hours reception is great.

I would prefer to have one thick blanket instead of 2 thin =)

The rooms where big enough to be able to relax in without being cramped. The washing machine and dryer are an awesome idea, although I wasn't there long enough to need to use them. Location perfect for what we wanted.

The lack of places to park while checking in, I realise it's the city but was annoyed to nearly get our car towed. I notice that they carparks opposite that belong to Hp don't get used much, would they rent you the space on weekends and evenings, if people only parked there for 5 minutes while they checked in?

Nice, responsive staff. Well appointed room with a washing machine and a kitchenette. Room well-kept. Good location.

The interconnecting door in the room couldn't be locked from the room, resulting in a fear for a possible security breach. The safe was not bolted to the wardrobe but could be lifted off.