Copthorne Oriental Bay  

Excellent,excellent- we had our evening meal there and it was absolutely delicious. We liked that the wine was picked for the courses and it was really good- desert was yummy. The food at the conference was also superb. Staff were great. Loved the indoor pool- few minute walk to TePapa which I had never visited- car parking was great with the service to park our car for us, as we are from the rural area I was really nervous about having to find parking. A+++ for everything -we will stay there again if ever in Wellington. Thanks

We thought it was a great place until we were woken up at 8 am by the digger working out the back of your hotel,it thoroughly spoilt what would have been a most perfect weekend.

It was very friendly, handy location beautiful views, comfortable, great buffet breakfast- experience worth every cent! We did get a good deal.

Staff were extremely friendly and helpful. Very efficient in helping us organise day tour.

Unfortunately, the heated pool was cold.

Location suited me for this trip.

Had to pay for wifi

The hotel was lovely and the staff members were exceptional. Could not recommend more highly.

Superb location with amazing views . Rooms ( we had 2 rooms at different times on our trip ) were very comfortable and quiet .

we loved our stay at hotel. we had a wonderful experience with a great view from our room. the only thing I would say that was a little pain was the parking Regards

I liked that my mother was made to feel welcome. (She is a little eccentric and difficult to please!) Her grand children were given games to play with by staff, who were very helpful. I like that there are apples on the counter. When I arrived from the international airport I was starving, and had not eaten since morning. It was 1.am. I was able to snack on an apple while waiting for room service, which was still operating throughout the night. I liked that when staff made a mistake concerning my late check out, (see below) they made an effort to put things right by waiving the regular fee. I like that my mum and I have a place to meet whenever I am flying from Brisbane at strange late hours! I liked that my sentimental bracelet was discovered and returned to me even before I had completed checking out, thanks to the vigilance and kindness of room service.

The only thing I was not too happy about was the lack of care taken by duty staff in reading notes, or corresponding with each other properly about my late check out request. I specifically a asked for a late check out because of the late time of my arrival (nearly 2.am). By the time I had something to eat and a quick chat with my mum, it was 4am, and I needed 8 hours sleep, being jetlagged. I made arrangements before going to my room so as not to be disturbed in the morning. I had paid for a larger room than necessary, so that it would be quieter in the morning - with having my young neice with us. I put the 'privacy requested' sign on the door. Despite all of this, my mother and niece, and I were all woken up by the phone when reception wanted to know why we hadn't checked out at 10am. Although she was apologetic, we were all unable to get back to sleep and had a long drive ahead of us, tired. So I would say that better communication between staff needs to happen (or better note taking, regarding comments left by night staff for the next shift, etc. Also.. Just as an aside, it would be lovely if there could be a record kept of guests, so that they are 'remembered' when they stay repeatedly. I know it would mean a lot to mum if staff acknowledged her and noted that she was a 'regular', and could make friendly chat with her along those lines. It would give the hotel a friendly, informal feel.. A personal touch. Of course staff couldn't be expected to remember individual guests, but it would be lovely if guests were made to feel as though they were remembered, made to feel special, per Se. :-)

It is a very modern well kept hotel in a great location. Had a room with a balcony over looking the harbour which was great. Staff very friendly and helpful

loved the view

spacious room. Good bathroom facilities. Good restaurant with friendly service. Excellent balcony views

poor internet. Limited data size. Not available in bedrooms.