Heritage Christchurch

The room was well appointed and the staff were very friendly. The only thing they fell down on was the requested airport pick we requested via the concierge form on the web site, which did not happen, so double check any such requests have been received. The helpfulness of the staff when we had to cut our stay short due to a bereavement was really good, nothing was to much trouble.

Excellent position

The Bar was not very comfortable

Allowed us early check-in after long international flight. Excellent concierage service (James) that saved a day when the tour company booked misfiled our reservation and failed to pick us up. Substitute arrangements made within 10 minutes.

the location right in center of Christchurch is excellent. staff are very friendly and were willing to do anything to help while we were t here. Ver quite even in center of town which was great for our last night and the spa that is with the hotel is value for money

Fantastic large sized rooms, great bathroom, perfect central location.

Thought it was a bit rude that housekeeping knocked on our door at 8:30am on a sunday morning and woke us up just to ask what time we wanted our room serviced. And we were checking out that day anyway so it was totally unnecessary to wake us for that. This is something that should've been checked. Even if we weren't checking out, waking us up to ask that is inappropriate

relaxing in the pool sauna, generally being lazy in celebration of our 32nd wedding aniversary. Not having to go far from hotel to enjoy ourselves

It is conveniently located, and the facilities were reasonable.

A one bedroom apartment had a double bed rather than something larger. The staff were not accommodating when I asked for a roll out bed to accommodate one of my children; given that I booked 2 one bedroom apartments because no 2 bedroom apartment was available I thought this was unreasonable. We were on the ground floor and there was a lot of street noise.

Very convenience, excellent helpful and friendly hotel staffs,very strategic location, it's worth the money!

The location was my first consideration when choosing this hotel, but I think next time I would not choose a front room or the windows should be double glazed as I could hear all that was going on ate Friday night/Saturday morning. The staff were friendly & helpful. The bed was comfortable and I liked the toiletries that were supplied.

The only reason that I marked both hotel staff and cleanliness in the first question as good rather than excellant was due to my room service meal which was not cleared away that night or even when the room was made up the next morning. I had to ring up when I returned the next night to get some one to clear it away.

Its location (ie centre of Christchurch), friendly helpful professional staff (especially concierge Richard and one of your receptionists (she checked up on our flight from Christchurch to Auckland) I did complete and post a form supplied by your hotel

The hot water pressure/flow for our bath was very weak/slow (was reported to Reception but no improvement), the lack of buffet style breakfast

went in the swimming pool. enjoyed our suite and rested well. Loved the view from our window. very central position

a bit noisey as on the main road

Staff was very helpful. Pool was excellent, as was location.