Heritage Queenstown  

Cheap price and better rooms than other hotels. Including larger bed, balcony, privacy.

Front desk staff could be friendlier.

The villa met our expectations based on the description as shown on your site. Great view, great facility. My wife now only wants to stay at Heritage facilities while traveling!

Family friendly and great facilities with the pool, gym and tennis court which we all enjoyed. Lovely friendly gardener. Villas very roomy and decor neutral

Main building smelt of old food smells which was off putting. It was a beautiful day and perhaps an airing of the dining room would have lessened the smell. The heaters in the villa were noisy which put us off having the heaters on. We thought it would be rather a cold place inside in winter because of this. My son wishes to comment that its overgrown around tennis courts.

The view from our room in the Lake View building was stunning. Staff were friendly and cooperative. We had a comfortable stay after sorting out an initial problem with our room.

The hotel decor is tired and the rooms need updating. When we booked, I was careful to book a room which had an uninerrupted view of the lake. I had been to Queenstown before and chosen the hotel for its location, knowing the view would be good. When we checked in, I was given a room in the Waterfall building. I knew this would not give me the view I required and questioned this fact. I was encouraged to view the room and if I was not happy, we would be moved to a room in the Lake View building. I did so which confirmed my fear regarding the view and we were moved to a room in the Lake View building. There was no extra charge despite the fact that I was dvised earlier that should we want this room, there would be an extra $50 per night charge. I was very happy with the outcome but felt that the description of the first room was misleading stating "includes clear lake views". This was not the case in the Waterfall building, the view being mainly from the balcony and obstructed by buildings.

Good views from room. Regular courtesy bus in to town centre. Experienced and friendly reception staff.

Hardest bed, seriously overcooked fish, poor service in restaurant/bar.

The villas better then room more modern

Staff and once again problems while we stay, never ever we will be back.

Fabulous large room with lovely view. There is a swimming pool and a really nice bar and restaurant. We had a fantastic stay and would higlhy reccomend it.

We stayed at the Villa as there was six of us. The premises was very clean and tidy. There was good check out time as well.

Swimming pool was in the main block

The view, the comfort and space in our room. The friendly staff.

Was simple and completed all of our needs

The bench at the front desk was had to write on due to the boards (not a flat surface and just needs a new coat of varish on it).

Great venue for a big family get-together. Child-friendly, warm & welcoming (loved the log fires), excellent buffet breakfast, very helpful staff. We all appreciated the free bus service. The villas (where our son & family stayed) are exceptional. Would certainly recommend to friends.

Maybe shower gel in bathrooms would be good.

The Villas were fantastic, Ideal home away from home for a visit to Queenstown. Well heated especially the underfloor in the bathroom onsuite. I would recommend a stay at the villas to anyone as this is value for money when you can sleep six.