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James Cook Hotel Grand Chancellor
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When would you like to stay at the James Cook Hotel Grand Chancellor?| Room type | Max | Rate |
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| Standard Room |
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Show prices |
| Superior Room |
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Show prices |
| Club King |
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Show prices |
| One-Bedroom Suite |
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Show prices |
General
Restaurant, Bar, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Express Check-In/Check-Out, Safety Deposit Box, Luggage Storage, Gay Friendly, Airconditioning.
Activities
Fitness Centre, Spa & Wellness Centre, Massage.
Services
Room Service, Meeting/Banquet Facilities, Business Centre, Babysitting/Child Services, Dry Cleaning, Bridal Suite, Currency Exchange, Car Rental, Tour Desk, Fax/Photocopying.
Internet
Wireless internet is available in the entire hotel and costs NZD 33.69 per 24 hours.
Guest Parking
Public parking is possible on site and costs NZD 18.00 per day.
Hotel Policies
Check-in
From 14:00 hours
Check-out
Until 11:00 hours
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
All children under 12 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged NZD 34.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.
Any extra bedding is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are not allowed.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Diners Club, JCB, Bankcard, Eftpos
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Sojourn Café Bar is next to the lobby and serves international cuisine accompanied by the finest New Zealand wines. James Cook Hotel has a resident pianist playing 6 nights a week.
24-hour room service and extensive in-room minibar are also available.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
James Cook Hotel Grand Chancellor.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
62
reviews
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Show scores of: |
Individual guest reviews for James Cook Hotel Grand Chancellor
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Anonymous
Solo traveller
New Zealand
February 9, 2010
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location and facilities offered. Room service was very good. Room was comfortable valet parking was slow and receptionists just not very helpfull. Lobby can get very noisey especially in small bar area (half drunken louts watching rugby) not really suitable for kids.Be careful where you have breakfast if you go to the main restaurant as opposed to small bar area you'll be charged extra (not explicit in room rate) you might get a nasty surrprise when you check out. This hotel is more a 3 star than a 4 star. A little pricy for what it is.......but acceptable (only just!) |
6.8 |
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Karl
Solo traveller
Dunedin,
New Zealand
February 3, 2010
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Friendly & helpful staff, very central to the city, a very clean and quiet room, no disturbances at all. A clearer indication of the alternative lift down to the city would of saved us time in the first day, and re consider the no phone books policy |
9.3 |
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Wendy
Mature couple
new plymouth,
New Zealand
February 1, 2010
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close to town parking was a nightmere had to pay 30dollars in the end because the staff where to busy to park my car |
7.5 |
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Julie
Solo traveller
bookham,
United Kingdom
January 31, 2010
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The room was well appointed, clean and had everything that was needed. It was quiet. The bar area was poor and felt like being in a train station with all the people going past. The restaurant was equally disappointing. |
7 |
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Raymonde
Solo traveller
greymouth,
New Zealand
January 29, 2010
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very nice, clean , tidy and in cenral city. |
8.8 |
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John
Mature couple
Chisholm,
Australia
January 25, 2010
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Friendly helpful front desk staff. Careful valet parking. Prompt response to concerns. Liked the ability to open the windows. Fresh milk a real bonus. Two instances of soiled linen - dealt with pomptly once brought to attention of staff. Would have been good to have more sachets of coffee each day - 4 is barely enough (we like strong coffee!). Elevators did not always open level with the floor which could pose a trip hazard. |
7.5 |
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Josefa
Solo traveller
Singapore,
Singapore
January 20, 2010
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It's so far out from the eating places.... There was hair in the towels!!! |
6.3 |
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Anonymous
Solo traveller
United States of America
January 11, 2010
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convenient location, helpful staff no free internet access |
7 |
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Anonymous
Family with older children
New Zealand
January 2, 2010
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Friendly staff, clean room, comfy bed, nicely presented, amazing restaurant buffet food, good security, close proximity to everything, |
9.3 |
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Vivien
Solo traveller
WANGANUI,
New Zealand
December 30, 2009
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Friendly, helpful manager and staff. Excellent buffet meals. Convenient access to town. |
9.3 |
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Lesley
Family with older children
Edmonton,
Canada
December 28, 2009
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We liked the proximity to shopping, restaurants and the harbor. As we arrived late our first night, we ordered room service. It took an hour to get our order and then it was not correct. By then we were too tired to care so we simply ate what we got. |
8.8 |
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Judy
Family with older children
Masterton,
New Zealand
December 26, 2009
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we stayed as we had a wedding to attend in central wellington and location was ideal. Continue to stay at JC as parking is so easy and can be relied on, as opposed to other hotels where it is first in only. little thing- were offered a paper but it didnt arrive. Didnt follow up on this at the time |
10 |
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Penny
Mature couple
Titirangi, Auckland,
New Zealand
December 23, 2009
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I liked that we booked in easily, the room, the buffet we had at dinner on 19th December, it was top class. Maybe the price of the breakfasts, seemed very excessive to me. |
9.5 |
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Bevan
Mature couple
ohope,
New Zealand
December 20, 2009
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perfect location and very good standard,much better than the Novatel The staff tried to charge me again when I had already paid on line |
7.5 |
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Gabriela
People with friends
Auckland,
New Zealand
December 18, 2009
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prompt, very good service, world class professionalism, very good location for my needs. |
10 |
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Phil
Mature couple
NELSON,
New Zealand
December 15, 2009
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A well located hotel with good meals (buffet) very good staff and allows easy access to the city, shops and business areas. The rooms vary from average to very good but overall a good place to stay |
8 |
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Brent
Mature couple
NAPIER,
New Zealand
December 8, 2009
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Regrettably, our stay was cut short due to an emergency at home. Your staff's response and understanding was outstanding.Thank you. |
10 |
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Gordon
Mature couple
Masterton,
New Zealand
December 3, 2009
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Was able to arrive early, leave car and luggage, go do some shopping, claim room later in day. |
10 |
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Karen
Solo traveller
Masterton,
New Zealand
December 2, 2009
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I have been a frequent customer of this Hotel and I find the venue to be really well placed, well presented (in the refurbished rooms) and just a really convenient place. The rooms are spacious and have all the modern conveniences expected of a more up market Hotel, central city. No - the service was quick and friendly and the staff generally go out of their way to make things right if your not happy etc :) |
10 |
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David
Mature couple
North Shore City,
New Zealand
December 2, 2009
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Accessibilty to shops and downtown. Comfortable and pleasant staff. Was made to feel welcome by receptionist. Explained everything fully. Have stayed at hotel before on business and would be prepared to stay there again. We thought that the breakfast was average considering the hotel. |
7.5 |
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Anonymous
Mature couple
New Zealand
November 28, 2009
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Convenience to city but still quiet, lovely views from room, valet parking. |
9.3 |
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Anonymous
Solo traveller
New Zealand
November 20, 2009
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The 5 star service Prices were abit on the steep side |
9.5 |
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Susan
Mature couple
Auckland,
New Zealand
November 19, 2009
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proximity to downtown was great |
8 |
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Rachel
People with friends
Auckland,
New Zealand
November 18, 2009
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Great location, easy checking in On check in nobody directed us on where to go to get to our rooms - found the lift only to find it didn't take us to our floor - ended up being guided through dinning room by a waiter to the right lift. |
8.3 |
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Michael
Mature couple
Cherrybrook,
Australia
November 18, 2009
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Staff including cleaning staff very polite. We were on a club lounge floor but were confused where to have breakfast. Having gone to the main restaurant we were charged for breakfast rather than the free breakfast we would have got in the club lounge. Although this was explained by us it did not make a difference. The money is irrelevant., However its important to write these bonuses down and where so their is not confusion through oral communication.TV screnes need to be larger. |
9.3 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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