Novotel Rotorua Lakeside    

The room was very comfortable and the hotel was in a good location.

Nothing everything was very good.

Location

Noisy Neighbours

Great location close to shops & dining. easy parking

No free wi fi

Proximity to Polynesian spa and Te Puia. Very comfortable room, bed. Parking was great. Nice coffee shop across road.

Location and cleanliness

Small lifts

The Staff where amazing

Room needed more cleaning cob webs everwhere and air conditioning didnt seem to work very gud.

the staff were very helpful

there was no free internet and the beds were hard

Beautiful and clean.

The location was excellent.

The beds and pillows need to be upgraded.

great hotel for value and location of hotel

Friendliness of staff, knowledge of staff. Comfortable room.

Choice of beer in the bar a bit limited.

friendly staff and location close to "eat street"

Consistency of the Novotel brand worldwide.

Booking was made in September 2012 and guaranteed by disclosure of credit card details. Regrettably the hotel then put the charge through ahead of my stay and then did not honour its pledge, as agreed through booking .com to provide a free bottle of wine to compensate.

Location Friendly, professional Staff

Lack of a view No Balcony

Location and view was good, however there are much better hotels in the area for better value for money.

Hotel is designed for business travelers.

The hotel facilities were filthy and weren't attended too without constant prompting. Staff walked in on us changing twice despite us advising we were changing.

Ideal location for shops, bars and restaurants. Excellant value for money

The hotel is good value for money and quality of service. We have got room with lake view, every morning we enjoyed to wake up and see the lake and flying birds. I only missed balcon but there aren't balcons in the hotel. Location is convininnent, the staff was very helpful. They helped us a lot with transport arrangments to get all rotorua attractions because we haven't driven there. We really appriciated this kind of help and advices.

The price for breakfast ia a bit high. I would suggest to decrease it.

Very nice room, large Refrigerator and microwave.

Girl at front desk tried to talk us into Maori experience that looks like it's owned by or connected to the hotel. We went to Te Pahi which includes the geysers. We weren't happy that she seemed to know nothing about alternatives outside the hotels site.

Staff were extremely helpful and friendly. Location was brilliant. Rooms were very clean and very comfortable. Would definitely stay there again

Nothing!

The hotel is small but clean. Inwould rather call this a motel. The receptionist is very nice and helpful.

None

Quite nice, but I won't be using it again.

All I wanted was a bed. There are cheaper places.

The hotel is SO CONVIENIENT to everything, fantastic

The bed gave my husband a bad back as it was too soft and there wasnt any other matress choice so we had to settle for the 'V' pillow but that did help. It would be good to be able to change mattress if possible or at least have a Board to put under the mattress to make it firmer.

good hotel, nothing unexpected

room smelt a tad musty but may have just been the sulphur

Its location was very good

The room coffe