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176 Dickens Street, 4110 Napier, New Zealand – Show map
Excellent location – rated 9/10! (score from 128 reviews)
Rated by guests after their stay at Quest Napier Serviced Apartments.
The Simon Family joined Quest Napier at the pre-opening stage and have welcomed guests to the city centre historic property since 2009. Dutch born Ruben and Kiwi Fiona have an extensive work experience in the hospitality industry and have worked a number of years in both New Zealand and overseas. Together they speak 5 languages and look forward to welcoming everyone to savour the delights of the sunny Hawke's Bay.
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61 properties in Napier
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129 verified reviews
They speak your language!
Quest Napier Serviced Apartments's staff speaks: Dutch, French, English, German
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Golf Course (within 2 miles), Cycling, Library
Food & Drink
Breakfast in the Room
Wired internet is available in the hotel rooms and costs NZD 10 per 24 hours.
Private parking is available on site (reservation is needed) and costs NZD 10 per day.
Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), Tour Desk, Ticket Service, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Newspapers, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Dutch, French, English, German
From 2:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years is charged NZD 20 per person per night in a crib.
One older child or adult is charged NZD 25 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 128 reviews
Value for money
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This hotel was really clean and perfect for my time in the area. The location was ideal-making it easy to walk to shops or the beach area.
Great location and very helpful staff. Especially after I left my sun glasses behind and staff were very prompt in posting then to Australia for me. Very much appreciated.
Would have preferred permanent air conditioning rather than a portable unit.
Free use of washing machine and drier with complimentary powder an added bonus.
Didn't like paying $12 for car parking.
Great location for Napier centre, Art Deco area. We had 2 I bed apartments with a shared front door so ideal for either friends or a family. Apartment was modern, clean and well appointed. Staff extremely friendly and helpful Napier worth a visit, very nice!
Had to pay for parking but very cheap and really not an issue. Nothing to dislike
Modern apartment, great position and great staff
Very spacious apartment with large balcony facing north so very sunny. Comfortable and quiet. Bed was extremely comfortable. We did think there should be some furniture on the balcony as we had to take chairs out to sit there. The building is nicely restored and the conversion to apartments has worked quite well. No sea view but a view (over the carpark next door) of the hill suburbs of Napier. We enjoyed it there.
very well equipped apartment with two balconies
it was a very hot night so we could have done with air conditioning; we could not open one of the windows
We loved the location, very close to town and the room was excellent. We would definitely stay again
Nice big room nice big bathroom good in room kitchen facilities comfortable bed free laundry and clothes horses needed by all travellers staff were very helpful
Our room was alongside car park and under car park light ! Curtains didn't help much and also afternoon sun was very hot and our room was not air conditioned?
Staff were very pleasant and friendly, rooms were decently sized and comfortable. Kitchen facilities are very helpful for self-catering and the hotel is very handy to local restaurants & supermarkets. We would be happy to stay again.
We found that the room got very hot even with fan (on side of hotel overlooking police station) and it's best to leave windows shut at night unless you want to be woken by commotion from the police station or squawking seagulls on the roof looking for breakfast.
Large room with separate bedroom. Safe parking at the hotel. Helpful staff.
Our room overlooked a car park which wasn't the best view, however, good blinds were fitted.
The lovely girl who checked us in, Lara I think, was brilliant. So helpful in dealing with the room issues
Dirty. Found someone else's underwear in our room. Toilet paper not replaced. Door didn't lock, no proper air-conditioning. Emailed the property to give them a chance to rectify, they weren't interested. Don't waste your money staying here
Spacious, clean, very welcoming staff. Easy walking to deco buildings, promenade etc.
Lack of air conditioning. A very modern room, disappointing as the suggestion is that the hotel is more art deco than it actually is inside.
Certainly more quiet than establishments on the seafront. Lovely personel.
Wifi available for purchase
Comfort and location
Wifi was problematic from start to finish
No air conditioning
Loved the service, hosts were very approachable and couteous
Room was too hot, no air conditioning....
Loved the balcony with a view of the city! Loved the really cool shower with the all glass doors. Loved the "at home" feel. It was just like I had rented a luxury apartment for myself to live in. Easy walking distance to an incredible beach and a very long walkway along the beach with incredible landscaping and gorgeous flowers. Close to restaurants and sidewalk cafes. I was very, very impressed and, believe me, I am super critical wherever I go. 63 countries and counting!
You have to pay for wifi, but it's very inexpensive. And then it works just great!
was very hot in Napier and would have been better with air conditioning
The staff did all they could to help us and were very accommodating however there was little they were able to do to remedy the situation of the hot rooms.
Large unopenable windows facing west and a carpark. Summer sun made the room like a sauna. This hotel must invest in the installation of airconditioning if they want customers in summer
Staff were friendly and helpful. Room was clean and overnight parking for the car was convenient and secure. Good position close to city centre.
Good service from reception
Mattress too hard to sleep on, had no support, Room was very very hot,we were given a portable AC,but it was too loud to use
Excellent facilities, very clean.
Ventilation is a real problem. We spend a very warm night at the Napier apartment. There is no ventilation and only a very small window you can open.
Quest is always good quality. The staff here were superb
Sheets were a little scratchy and the room did not have the balcony suggested in the booking.com website
Great central location, easy to get around from Quest as our base. Secure, comfortable and facilities were great. Friendly staff always with a smile, a hello or advice. Loved Napier and we will be back to visit.
A little noisy but that is often the case. Paying for wifi - it's such a necessity now its a pain to have to pay extra for it.
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