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Property Highlights

Ski-to-door Free parking
Show map Mercure Queenstown Resort

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Newest reviews for Mercure Queenstown Resort

  • Eric
      New Zealand
    August 26, 2014

    Great views

    Bit far from town

    9.2

  • Choi
      United Kingdom
    August 26, 2014

    The views from the property were beautiful.

    This hotel was too far from town. The room and bathroom were very disappointing as it was very old and desperately needs updating.

    3.8

  • Anthony
      United Kingdom
    August 26, 2014

    Location and view from room

    Corridors cold at that time of year

    8.8

  • Anonymous
      New Zealand
    August 22, 2014

    The beautiful view, decent size room, bathtub, friendly staff, very helpful.

    The bathroom needed updated. Our bin never got emptied.

    7.9

  • Jacqui
      New Zealand
    August 21, 2014

    Bed was comfy, really nice modern room, had a veiw of the lake, electric blankets on the bed, bathroom was all tiled and modern and very clean.

    Heater would not work, TV was on the wrong settings, lights above the bed would not work,

    9.2

  • Silvester
      New Zealand
    August 20, 2014

    Friendly and helpfull satff. Fantastic view.

    For what it is the hotel interior and exterio looks a bit tired and in need of some renovation and facility refreshmnet.

    7.1

  • Wendy
      New Zealand
    August 18, 2014

    The peaceful outlook

    Wasn't long enough

    10

  • Ashlee
      Australia
    August 17, 2014

    Everything

    9.2

  • James
      Australia
    August 8, 2014

    The view across the lake to the remarkables was spectacular. Room was clean & staff were friendly & helpful. The restaurant has a great view as well & the food was good too.

    There were a few things that could do with a bit of maintainence, but on the whole it was good value for money. Parking can also be a problem if you get in late.

    7.5

  • Ashlee
      Australia
    August 6, 2014

    Veiw

    10

  • Anonymous
      New Zealand
    August 1, 2014

    Awesome view.

    Located a bit out of town.

    7.9

  • Carla
      New Zealand
    July 29, 2014

    Great staff, great view, great room overall.

    Took Visa card as security, room rate plus $100 for incidentals but it would take 5 days for that money to be back on card? Should have questioned why not just the $100 as we were paying by cash? Bathroom toilet was not clean around the hinges and one of the flannels had a mark on it.....no electric blankets and spa was not hot enough...only 32 or 33 degrees on a freezing evening..

    8.3

  • Jorge
      Singapore
    July 23, 2014

    Very good hotel with good restaurant. The bar in the lobby is very nice (thanks to barman, Mr. Lucca).

    The hotel is at walking distance to downtown, but at night you need to take a taxi (or bus number 9).

    7.1

  • Deo
      New Zealand
    July 21, 2014

    Room was good.

    Staff being rude on the phone. Staffs written and verbal communication amongst themselves very poor.

    7.1

  • Lara
      New Zealand
    July 21, 2014

    Large comfortable well equipped room

    Bathroom outdated - could do with a spruce up

    8.3

  • Seunghun
      Singapore
    July 14, 2014

    Breakfast for the children was free.

    Location: It costed us NZD15 per trip from the city to hotel, a bit far to walk especially to the hotel located in the hill.

    6.7

  • Gladys
      New Zealand
    July 14, 2014

    The cost of the room was well worth it. Will definitely stay again.

    My areas of concern from the last time we stayed (woken up early for a trip we didn't book) - was acknowledged. Thank you Mecure for your prompt approach.

    7.5

  • Elaine
      New Zealand
    July 9, 2014

    The room was awesome and the view was great too.

    The internet was very slow.

    10

  • Malcolm
      New Zealand
    July 8, 2014

    Walking into Queenstown. The breakfast was awesome.

    10

  • Gerd
      Belgium
    July 8, 2014

    The view from the breakfast room is great.

    So, being a European on vacation in NZ I was looking a bit forward to stay in European hotel chain since I find the NZ hotel/motel experience a bit confusing. I did book a smart deal via a booking site and I don't know whether that the reason why I got the room I got. The room has a tired look. It needs an upgrade. The duvet couldn't keep me warm at night and I was forced to add the duvet of the second bed. The bath room was (more or less) clean. The faucet was dripping and kept on dripping. The sink had severe water damage and the smell of water exposed chipped wood boards. In general the hotel needs an upgrade and it's not what I would expect from Mercure in Europe. On the other hand, the service was very good. Nothing to complain about. BTW, when I arrived at the hotel, there were two wine glasses on the windows sill in the corridor and when I left two days later, they were still there. Housekeeping did pass there several times that day.

    5

  • Chantelle
      New Zealand
    July 6, 2014

    Staff were extremely friendly and always go the extra mike to make sure you comfortable, and the views from the lake view room are stunning!

    The furniture and room decor was a bit old

    8.8

  • Anonymous
      New Zealand
    July 1, 2014

    The views were amazing, and the option of different restaurants was great. The room was nice and warm.

    The spa pool wasn't warm enough and couldn't be turned up. Also the blankets on the bed were a little thin it would have been good to have a spare in the closet. It was fine because the room was nice and warm.

    8.3

  • Russell
      New Zealand
    July 1, 2014

    Great value

    Rooms clean but Bathroom starting to get a bit dated

    9.2

  • Hailie
      New Zealand
    June 30, 2014

    I absolutely loved awesome view. lounge area was small but cozy.

    staff were kind but some of them need more smile

    7.1

  • Anthony
      Australia
    June 29, 2014

    the view of the lake from the dining areas is awesome. The staff are very helpful.

    close to town but a bit of a hike if you don't have a car.

    9.2

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