Rydges Lakeland Resort Queenstown    

Location and scenery was magnificent. Great veiw from room. Staff were friendly and helpful

Rooms were dated and run down. Bathroom were dated and well overdue for renovation. Not what I would expect from a Rydges hotel

Location and staff advice

Nothing

Lovely helpful staff. Good food. Superb location. Easy short Parkside walk into town, shops, pubs and vast array of eating places

Leaving

I liked the way the staff looked after me.

No remote for the tv.was replaced. No free wifi except at the bar. Was charged for chocolate bar from mini bar which I did not use. This was corrected when pointed out.

Proximity to town - easy walking distance

Negative, unsmiling, humourless and unfriendly attitude, manner and behaviour of most of the staff. I felt like an unwelcome guest who was putting the staff, checkin staff in particular, to unnecessary and unwelcome work. And their attitude did not change for the 4 nights I was "their guest"!

The stunning view from the dining room, the evening meal, the location.

Could have provided more variety in sliced meats & cheese for continental breakfast.

Friendly staff, very helpful. View was good and not far from the shops.

Rooms all very dated and worn. Need to be renovated. The bed was extremely hard.

Location, Breakfast, friendly staff, clean towels and sheets.

Budget room, warn out furniture, curtains with holes, bathroom need renovation.

The warmth of the room on arrival, the bar and the restaurant.

A bus revving its engine early in the morning - my room backed onto the bus bay.

The helpful staff.

My booking was for free wi-fi but when i checked in it was not reflected in the system and i had to haggle a couple of times for free wi-fi.

Location Service

We were very happy with our stay at Rydges. The staff were very obliging and the room we upgraded to had a great view. The kitchen staff were also prepared to go above and beyond for us by agreeing to fillet and vacuum pack any fish we may have caught on our fishing charter. Thank you for a great stay. We would definitely look to come back and stay again.

Great location. Friendly service. Very clean hotel. We even got a view of the mountains, which I wasn't expecting with a standard room.

Spa was outdoors. Would have loved an indoor spa in the winter.

Lake view room. Free car parking available. Very comfortable, convenient to walk to all attractions, restaurants, shops, chairlift, adventure stalls, docks, etc Feels almost like a "little bit of EUROPE"

Not having pre paid quote in australia, the total quoted cost was increased by 2 % for the visa card payment.

Staff

Nice and close to town - lovely walk. Room was great, bar upstairs & restaurant for breakfast was super!!

There was nothing we didn't like.

Staff was friendly.

The advertisement through Booking.com was totally misleading. It promised a luxury apartment with lake view. We were accommodated in a shabby, noisy budget room without views, and dishes were not washed. Very disappointed, and will certainly not trust the Booking.com advertisement of this hotel.

Friendly staff

The bed in room 1004 was pathetic. Mattress was embarassingly past its use by date. A sheet of timber is used to hold it up flat. We sank into the mattress when tried to sleep. Very uncomfortable. The floor was dirty as if not vacuumed. Ladies hair was scattered on the floor. Stained carpet.

the fantastic position with magic outlook over the lake and mountains handy short walk to town

When we were upgraded as the original room heating was in-operative.

Cold, old and too far out of the main town.

It was god to have a restaurant and bar avaliable to save having to eat out, also the location was handy

No car parks to park the vehicle safely. The room wasnt the cleanest, with crumbs etc on top of the fridge.

gas fires were inviting

the fireside area could have opened a bit earlier as there were guest waiting at the door

Room. Location The conceirge service - Brilliant.

The receptionists were unfriendly, pretentious and barely smiled. Very off-putting.

The Fireside Bar is excellent value for drinks and a casual meal. The location is very handy to the shopping/entertainment part of Queenstown - 5 minute walk. Staff excellent, we really enjoyed our stay.

Room could have done with new carpet and the TV volume was significantly different for different channels.

Fine location.

The "budget double" room we had at this luxury hotel wasn't merely like traveling "coach" while others in the plane are "first class." This was more like traveling "cargo." We stayed in 16 different hotels during our recent visit to New Zealand, and this one had by far the worst bed. There was a half of piece of plywood between the mattress and box spring that made us roll off the edge of the bed when we sat down on the unsupported edge to tie our shoes (there were no chairs in the room for this basic task).Some parts of the bed were like quicksand, while the center was on the plywood board. The manager was apparently unaware of this dismally uncomfortable situation until I took a digital photo of the half piece of plywood. We wound up dragging the mattress off this miserably unsupportive and uncomfortable foundation, and placing it on the floor to get a somewhat uniform sleeping surface. It's a shame that Rydges management has no idea what their miserable beds are made of, until guests take a photo.