Office was locked when we arrived at 2.30pm, after stating on booking that we would be arriving between 2-3pm. Hand-written sign on front door said 'back at 3:45'. Called the phone number at the bottom of the note and the woman said she was at an 'appointment' in another town and hadnt seen any checkin time noted. (Website states checkin from 2pm regardless.) No apology...was made to feel as though we were inconveniencing her. Two small children busting to get out of the car after a long journey, in the rain, having to wait. Woman finally arrives at 3.30pm and says that yes, I did leave a checkin time on my booking. Still no apology or attempt to rectify, instead tried to downplay the situation and make out that it was no big deal. Not ok. Really killed our excitement for the holiday we were on.
Spoke to the office after arriving at our 3 bedroom townhouse due to inadequate heating. No central heating. Electric heater in Lounge/dining inadequate for space, this area remained chilly our entire stay. One oil heater in a bedroom. Office brought over a heater from the next door apartment that was vacant for the main bedroom. Luckily third bedroom wasn't needed...no heating whatsoever.
Once again, office was locked and empty at 10am when we arrived to check out. Once again, had to call to have the woman answer and say she'd be there in 2 minutes. Left waiting again. I understand poor customer service happens sometimes...but apologise and try to make amends.
Nice accommodation if it was better heated but due to the atrocious customer service, we wouldn't stay here again and certainly would not recommend.
Modern, well-sized townhouse.