The County Hotel    

Gorgeous Decor. Lovely building, staff and environment for an excellent stay in Napier.

-great location, very stylish, beautiful building and room, friendly atmosphere. - Good value for money. - Bottle of great homemade vine provided in common library for quests - great character of a place - very happy with the stay

- wireless internet bit slow and not covering every room - not really 5-star standard (but also not 5-star price:). But definitely 5-star character

The ambience.

N/A

great location, friendly staff, a lovely room and good food

If I stayed longer would like more space to put clothing e.g. a larger wardrobe or set of drawers

Check in uncheck out bandleader smoothly. All staff were extremely friendly and helpful without being over the top. Loved the decor and ambience of the hotel. Centrally located so an easy walk to everything

We loved everything.

The old style of furnishings.

The room was a bit too dark for reading.

Location bar breakfast

tv screen too small , no sky tv

I liked its location and the friendly attitude of the staff.

It is a beautiful hotel that is well appointed.

Lack of parking.

The ambience of the building, the location and the friendly welcome. Our room for the second night was lovely and quiet and comfortable, if a little cramped as it was a standard not a deluxe room. No other deluxe rooms were available.

Our stay at this hotel was marred by an extremely noisy air conditioner unit outside our room on the first night that turned on and off all night and was so loud that sleep was impossible, even with windows shut and curtains drawn. We were told the air conditioner was being fixed and I certainly hope so for the sake of other travellers. I would recommend checking before you book as it was a wretched first night for us and no one on the desk to help after hours.

we loved the character and boutique individual style of this stunning hotel

Full of character. Personal touches, such as personal letters of welcome and morning weather forecast. Pre-bedtime port in the library. The ex-royal car in the carpark.

Loved the Hotel but was soured by the simple thing of Housekeeping throwing out my shampoo and conditioner and I have to think that perhaps they weren't thrown out but taken home by someone.

I left my expensive shampoo and conditioner in the shower and contacted the Hotel the day I checked out to be told that they had been thrown out in the rubbish. I travel a lot and stay in Hotel accommodation and have always been able to locate any thing that I have left behind from housekeeping This was two full containers and was expensive shampoo and conditioner. I feel I was accommodating as I had booked an evening too early and agreed to pay and use it in the future but am having second thoughts now about the honesty of your organisation.

Everything! Excellent staff; owner always available.

The service in the restaurant was not very good.

The restoration of the building.

The hotel does not have the style of a 5 star hotel. Informal kiwi friendliness is not enough, because we get that everywhere. The staff need to go to European and Asian 5 star hotels to see what is expected and delivered elsewhere.

Nothing really

The poor service in the restaurant. The appalling meal that was out of sync with a so called 5 star hotel and the complete lack of attention by some of the staff. The food did not deserve to be served in such a place. I would never recommend that anyone stay or eat there.

A fantastic old hotel, right in the middle of the city, with very helpful staff. Food a bit expensive but very good.

Excellent location, lovely building, comfortable room, quiet and dark room

Some fittings a tad cheap

It was an experience to remember , going back to the age of the grand tours! The library just set the scene. Great welcome from all the staff and wonderful location. Well done. Would definitely recommend

Fabulous. Loved all the special little extras that were included. The hotel is lovely with old world charm in a great location it exceeded our expectations

Nothing

Good central location and very near to marine parade(front). Breakfasts fine but did not dine in hotel at night. Staff very friendly and helpful

Wi fi very slow in room but we understand about to be up graded. Bathroom was a wet room and not to our liking but may not be a problem for other people

Rooms were well appointed and comfortable. Hotel had all facilities expected of a hotel at the tariff rate. Staff were friendly and courteous. Nice extra was the morning letter delivered to the room advising of daily events in the city and forecast weather.

No complaints whatever.

We loved the old fashioned charm and history of the hotel. The staff was friendly and helpful. The room was clean and comfortable. It is an easy, close walk to shopping, restaurants or a walk on the beach from the hotel.

We had dinner at the restaurant in the hotel. Although the food was tasty, the service was very slow, seemed disorganized and the food was very expensive for what you got. I do think a complimentary bottle of water could be left in the room, instead of charging several dollars for one left there.

Charming old building, great location.

This hotel advertise itself as a 5 star hotel which it definitely isn'T. Nothing majorly wrong with it, but if you expect 5 stars you'll get disappointed. Stuff like no phone in the room, no entertainment system and no windows except the one in the bathroom.

The hotel was quite lovely. Very clean. Authentically restored. The host did try to make amends for the noisy plumbing which we appreciated.

As we had booked through you we were given the smallest (worst) room they had. (They confirmed this.). Evidently you take a large percentage of the fee. We would therefore ask why they use you at all. The room was very small and the plumbing was noisy. also the tiny ensuite was no more than a cupboard and it was embarrassing to use the facilities when the other person was in the room. We will be reluctant to use your booking service again as a result of this.