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Show map The Viceroy Hotel - Hawkes Bay

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Newest reviews for The Viceroy Hotel - Hawkes Bay

  • Anonymous
      New Zealand
    March 26, 2014

    I asked for a quiet room and was given one on the top floor which was fantastic, the location is very central and the staff very friendly and accommodating.

    Not enough parking for guests only 8 -9 spaces for all the rooms and basic room facilities for a 4 star hotel.

    7.9

  • Peter
      New Zealand
    March 21, 2014

    Staff very courteous and obliging Hotel very central within the CBD and easy walking for shopping and sightseeing

    Our room did not have a compendium - apparently still being printed Sky TV not available No internal contact number to hotel reception - had to contact reception by using my mobile phone Restaurant hours not published for patrons Restaurant was not opened on one day due to the Head Chef being sick - what happened to the 2IC Parking inadequate - why does'nt the hotel pursue some parking arrangements with the management of the car parking building across the road on a quid pro quo basis for patrons Need an extra towel rack in the bathroom room for handtowels/facecloths No radio/clock

    7.5

  • Joannne
      Australia
    March 14, 2014

    good location

    nothing not to like

    9.2

  • Anonymous
      United Kingdom
    March 8, 2014

    Friendly staff.

    The attached restaurant facility was poor. Limited menu, poor decoration and no alcohol! The room preparation before arrival should have been better. No bath towels, no pillow cases.

    6.7

  • Rita
      Australia
    February 21, 2014

    location

    9.6

  • Allison
      New Zealand
    February 19, 2014

    We stayed here as we were going to the Mission concert, we were collected from outside the hotel and dropped off in the same place which was really just what we need. Would certainly stay here again next year. Staff were great very friendly and helpful. Handy to great cafe's

    9.2

  • Geoff
      New Zealand
    February 18, 2014

    The management staff where very helpful and obliging. Location very close to cafes and shopping and with in easy walk of many sites.Fruit in room nice touch.

    Should check coffee and tea supplies daily and replenish when required.

    8.8

  • Christopher
      United Kingdom
    February 6, 2014

    Recently refurbished hotel. Staff & new manager trying hard (and succeeding) to remedy a few problems, none of which affected our enjoyment of the place.

    Could have made a considerable saving by bookiing through Grabone

    9.6

  • Morris
      New Zealand
    February 5, 2014

    it was so handy to main shopping area. deck and view of park great only needed car for longer trips Fruit in room nice touch

    car park tight but got used to it. would have liked some more milk for 3 days.

    10

  • Graham
      New Zealand
    January 30, 2014

    Good central location. Clean and comfortable

    Noise from nearby music venue. Lack of Sky TV

    7.5

  • David
      New Zealand
    January 17, 2014

    The locality right by the venue. Fruit in our room. The view from our room. Great pizzas and hot chocolate.

    9.6

  • Anonymous
      Australia
    January 13, 2014

    Excellent decor in the room and reception, in keeping with the Art Deco theme of Napier. Clean and comfortable room. Friendly staff. Lift was out of order, but we needed the exercise so not really a problem.

    Only staying one night.

    9.2

  • Steven
      United Kingdom
    January 12, 2014

    Lovely room with modern furnishings. Great location

    9.6

  • Jane
      New Zealand
    January 12, 2014

    The staff were Fantastic!!!

    9.2

  • Chris
      Australia
    January 6, 2014

    Location was fantastic. Room quite spacious.

    Lifts were out of order for 24 hours so had to carry bags down 3 floors at end of our stay.

    8.3

  • Susan
      New Zealand
    January 4, 2014

    Bed was comfortable.

    Ripped duvet,poor channel selection unprofessional management failure to clean roim properly half the days we stayed rotten fruit given to us, overcharging on final account, noisy room. Would never stay there again. Operates more like a backpackers than professional hotel. No service or even a hotel compendium. Had to call on cellphone for assistance. Bad.

    3.3

  • Stefan
      Sweden
    December 30, 2013

    Nice and comfortable room in good location. The and coffee machine in the room. Fruit in the room on arrival.

    Staff very not informed about what restaurants etc. was open and not on this Christmas Day. No breafast included and expensive to buy.

    7.9

  • Anonymous
      Australia
    December 21, 2013

    The location of the hotel was excellent. The staff were very friendly. Free WIFI was great.

    The carpark was very little and very difficult to get in and out of. There was no cutlery in the room apart from 2 teaspoons. When we arrived, the SKY TV was not working and they were waiting for it to be fixed, however when we checked out 5 days later SKY TV was still not working. SKY TV was one of the reasons we chose this hotel and didn't get the benefits of it. Reception was not staffed appropriately. We didn't know when there would be someone there and when the doors would be locked. On our day of departure we were wanting to check out at 7:30am after being advised there would be someone there at that time, however nobody turned up until 8am at reception.

    8.8

  • Sonya
      New Zealand
    December 18, 2013

    Very handy location, clean tidy room, friendly staff

    7.9

  • David
      New Zealand
    December 17, 2013

    Size of the room Aircon Balcony Near park Close to shops and food

    Parking area was small and awkward

    9.2

  • Andrew
      United Kingdom
    December 14, 2013

    Great location, just 5 minutes walk from the i site. Very friendly and helpful receptionist and good value for money.

    10

  • Anonymous
      New Zealand
    December 11, 2013

    We loved the hospitality offered by the two lovely men who met us late at night, from the restaurant, and organised our rooms. So friendly and helpful.

    10

  • Anonymous
      New Zealand
    December 11, 2013

    The hotel was very handy to the city centre, takeaways and supermarkets. It was clean, modern and comfortable. The staff were helpful in returning items we left in the room.

    The parking was very limited and difficult to negotiate. There was no sky tv although we booked thinking there was.

    7.5

  • Jenny
      New Zealand
    December 10, 2013

    Adjoining rooms were perfect for our family. Location was central and within walking distance to supermarket, shops etc.

    Rooms were like ovens on arrival as aircon was not switched on,empty tissue box on table on arrival, wrong sized plug in our basin, staff left door ajar (unsecure) after replacing plug,menu for restaurant below not up-to-date,NO SKY TV(and no discount when this lack of facility was raised),had to present evidence of 'free wi-fi' advertised as they were going to charge us a $10 fee for this;only 12 tight carparks for 40 rooms, not much concern when advised that our car alarm went off in carpark overnight.

    8.3

  • Tairi
      New Zealand
    December 4, 2013

    Really nice room and felt clean and comfortable - exactly what we were after

    If I was going to be picky I would say it'd be nice to have a hook or two in the bathroom for hanging clothes, toilet bag etc - but no complaints really

    10

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