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Avenida Balboa Boulevard Elhayek , 0000 Panama City, Panama – Show map
|Deluxe King Room|
|Deluxe Double Room with Two Double Beds|
|Junior Suite with Balcony|
|Platinum One-Bedroom Suite with Balcony|
|Gold One-Bedroom Suite|
|Gold Two-Bedroom Suite with Ocean View|
|Gold One-Bedroom Suite with Balcony|
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Hard Rock Hotel Panama Megapolis's staff speaks: Spanish
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Outdoor Pool (all year), Terrace, Sun Deck
Pool Table, Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Game Room, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Up to two older children or adults are charged USD 30 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 1327 reviews
Value for money
Show reviews from:
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Best Western Plus Panama Zen Hotel is in a great location only an 8-minute drive from important Balboa Avenue and the Corredor Sur. It features an infinity pool and a bar in the rooftop terrace.
Score from 181 reviews Wonderful
Only one night in transit but what I experienced makes me want to return
Staff unable to make us welcome and failed to extend our stay without raising rates very sour exoerience during new years season
The hotel was very clean, comfortable, cool design.
I'm young and I really like music (including club music) but the music they play at the pool area is really crazy. It's just too loud and busy bad techno. People are there to relax and not listen to bad music from 9 am.
Great and diverse food, acceptable prices, pool and good location. Excellent service in most of the restaurants.
Bar service definitely has capacity to increase, bar staff (pool bar and restaurant) not really willing to serve whenever a guest couldn't speak Spanish fluently. Probably because of missing English knowledge. Should be present in an international high class hotel like this. In all other restaurants, the service was excellent!
Wide and spacious room, wonderful city view from the balcony. Friendly and helpful staff. Good WiFi. Good breakfast.
Reception area is very crowded.
The staff was extremely friendly and helpful. At check-in we arrived already at 5 a.m. and got offered a complementary small breakfast to relax from the journey. The room was already available from 10 a.m. without having to pay extra. Breakfast and Dinner Buffet was simply amazing. They have everything you can imagine. The staff at all the different restaurants and bars really cares about you. The rooftop terrace with the bar has an amazing view. Our room had a great view over Panama.
There is room for improvement on cleaning the rooms during you stay (e.g. the floor didn't get cleaned). The Hard Rock Shop is quite expensive.
reception staff pool staff spa breakfast
the bell boy outside the hotel the food on room service the lift system
Great experiance !
A truly great experience overall
- Friendly and helpful staff - Great pool area and a great gym - Amazing and fresh breakfast - Good sushi restaurant - Good location - As always in the HRH or HRC it's good fun to look at all the rock n roll history items covering the walls.
- The WiFi is a bit weak - To use the computers at the HRH you will have to pay extra.
What I like the most was the bed and the shower. I think you guys have a really good staffing and room service
I didn't like the wifi connection and also that the movies to rent were extremely expensive.
The decoration is amazing, caring every detail. Food is very good and attention to host is unbeatable.
The corridors have a strong smell of moisture. Some locations feels too cold.
Location service prices
Very cool decoration, rich and delicious breakfast and spacious room.
Hotel feels to be over packed and noisy all the time, swimming pool area being the worse. Water was blurry and we didn’t have the courage to go inside. Top roof bar is cool, but we were a bit disappointed with the night life in the hotel, not too many people. I think it is a okay experience for one time but no need to repeat.
the location the staff the wi-fi the breakfast
waiting time for the lift
- The hotel has huge variety - you could spend half a day going up and down the lifts with what they have to offer - It's definitely more of a party hotel, the decor is vibrant, lots to look at and the pool has underwater music - nice touch! - You get $20 worth of drinks per day which is a really lovely touch - The staff are really lovely. Massive mention to the LIFT STAFF - really kind and helpful considering they spend their days in a lift! - Room service is great & quick! - Rooms are good with view of the city but not pretty unfortunately. - Top tip: Book at room at 29 or higher because the club is loud on weekends. If not staying on weekends then a little lower is better as can get down quicker!
- Pool is great although a little small (put those towels out early - 9am at the latest) as it's small so deck chairs will go quickly. - The lifts are terrible - the lift staff make up for it massively but they shouldn't have to. They need more lifts in such a big place! It can take 15mins to get down minimum most of the time. - The staff speak very little english which we found quite strange in an American hotel - have some Spanish handy - it will go a long way! - Top tip - use the staff lift where possible. They will let you use it even though rarely anyone does!
Maybe the new years eve party at the rooftop..
Crowded and loud, you have to wait an ethernity for the elevators, very small pool for a huge hotel, bad restaurant service... I was staying for 7 nights but I leave the hotel in the second night and went for the Sortis hotel (excellent choise)
Unprofessional staff (I was told many times that something was working fine to discover eventually wasn't working for example the spa); 2) Lack of organisation (I was sent to a room which had just been cleaned, the floor was completely wet and slipped on the floor falling down); 3) Double charging (at check out few items had to be corrected); 4) Lack of efficiency (everything takes too long, single employees are not empowered to make decisions and need always to ask their manager and up). Definitely not worth the money
Breakfast buffet is quite extensive. Beds are very comfortable. There is enough staff that service is pretty good.
Deadbolt on our door didn't work. Wifi is great when its working but connection problems and frequent drops limit is usefulness. Prices at the bar seem a bit high.
Restaurants are great! The views and the pool
Very few chairs in the pool area, you couldn't sunbathe. breakfast changed drastically, one day there were oysters, the other day barely some fruit
Location is perfect . Room is very big and comfortable. Also is pure.
Air condition in Restourant is too higher and for this reason is not nice and comfortable to stay. Also the music is to loud and we can not have a normal talk to each other.
Hotel was nice, a lot of dining options, right across from the mall
small pool area with limited lounges, service by the pool was HORRIBLE
WiFi worked fast, everywhere Rooms are comfortable Beds are good quality Breakfast is varied and good
With 1500 rooms, the hotel is just too big. On New Years eve we had to wait for more than 20 minutes for a lift. The hotel put lift operators in the lifts. These operators fast-tracked the lifts to the clubs on the 62nd floor, not stopping on the residential floors. Approximately 20% of the staff I encountered spoke English, which impaired the service levels. Food options are limited. There is an upmarket steakhouse, an eclectic snack bar, a cross-regional Asian restaurant and a large buffet. So if you are looking for a good hamburger, you have to opt for room service or go to the shopping mall across the street.
We needed to leave early in the morning to Islas San Blas so as in other countries asked to prepare breakfast to take away. Didn't help us at all and I think ar least a sandwich, a fruit and some juice could be given as breakfast was already paid.
My room,The pool, the view , the location , the hotel in general
Much time to wait the elevator sometimes. The staff of the hotel some a little rude.
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