While there the wi-fi was down. The hotel was very cold but I think that's with all the hotels in cusco. Once under the covers, it was warm as could be. The water was not super hot but warm enough for a good shower. If you are a light sleeper, get a room in the back. Our room was in the front so we heard a lot of street noise but we didn't care as we are used to noise living in NYC.
The location was excellent as is in the entrance of Plaza de Armas. Our room's balcony faced Plaza de Arma and thus got to watch a parade from the comfort of our room. The staff was so nice and accommodating. Silvia was a great at assuring our rooms were reserved and available. The breakfast was simple but had an array of fruits, bread, cheese and juices.