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Palacio del Inka, A Luxury Collection Hotel
Plazoleta Santo Domingo, 259, 84 Cuzco – Show map
Excellent location – rated 9.4/10! (score from 201 reviews)
Rated by guests after their stay at Palacio del Inka, A Luxury Collection Hotel.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 27 at 8:06 PM from Brazil.
6 Reasons to Choose Palacio del Inka, A Luxury Collection Hotel
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370 properties in Cuzco
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201 verified reviews
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Palacio del Inka, A Luxury Collection Hotel's staff speak: Spanish, English
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Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Special Diet Meals (upon request)
Free! WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs USD 10 per 24 hours.
No parking available.
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
From 11:00 AM
Until 9:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Cribs are not available.
Free! Up to two children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Palacio del Inka, A Luxury Collection Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Palacio del Inka is a part of Starwoods Hotels and Resorts. Guests staying here may be eligible to use their Starwood Preferred Guest (SPG) points according to what is stated on their webpage.
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note that both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
Based on 201 reviews
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Great location, nice rooms, friendly staff. Hotel manager, Carlos, very attentive and welcoming.
accommodation were first rate as any 5 star is to have but this being close to the edge of the world i found myself surprised by such attention to detail. rooms were very well decorated and all amenities were fantastic. even the complimentary free water every day was a nice touch, seeing how the other 5 star hotels in the city are charging 3 dollars per 16oz bottle. need oxygen to get over your high altitude sickness just call and they deliver complimentary oxygen to your door.
only thing i did not really care for was the in house travel agency/taxi service. you must understand this is Peru to begin with so the taxi service they use is bonded and secured company. what this means is that the taxi drivers are Curtis and well dressed the cars are clean and reliable. In all they tend to charge well over regular taxi services for instance they charged me 20 dollars to get from the airport to the hotel for 55 soles a regular taxi cost just 7 soles you can make up your mind what you ant to pay.
Beautiful hotel. Spacious room and well decorated. Great location and friendly staff.
What I liked the most was that I used their recomended tour agency Tikary for Machu Picchu and the city tour. Solange ( organizer) and Julio (guide) were fantastic. I also like the hotel location, decoration and charm. Staff is corteus and helpful.
Check in and check out require improvement. On checkin they were planning on giving me a superior room and a suite even though my reservation indicated 2 suites. They also offer discounts of 5% and 10% which were not honored. Checkin and checkout are too long. Hope some one takes action on these to make the experience truly memorable.
Fabulous location, extremely friendly staff, ultimate comfort, amazing breakfast and fantastic pisco sour making classes!!
Loved the staff, everyone knew who we were. Staff bent over backward to assist us with everything.
The building atmosphere and staff very nice.
Breakfast not included
Beds and rooms
Do not care attitude
Amazing hotel with fantastic amenities. This is one of the most comfortable hotels I've ever stayed in. The food in the restaurant was spectacular and the concierge was extremely helpful.
One individual at the front desk (nametag read "Dick") was very unhelpful. He was very confused at even the most simple requests and I had to correct him several times before he got our billing right. Also, I found one of the tour company representatives (desk near the concierge) to be very unhelpful. We asked her about tours and she said she would call us back in our room about them, but she never did.
It is a really luxury hotel. I loved everything, the location and art inside it. Do not miss the "water circuit" in the spa!
I think it would be nicer to have the breakfast included, and the wifi as well.
The bed was sooooo comfortable, and the staff was very attentive to our needs.
No free wifi in the room. You have to go to the lobby to get free wifi.
location, superbe interior, spacious rooms, comfortable bed, nice bathroom, excellent friendly and professional staff, perfect breakfast, cosy bar, excellent restaurant: in one word : everything about this hotel is fantastic
It is too easy to hear the people in surrounding rooms or halls at night.
The ambiance of the hotel was special is that it captured the best of Cuzco. The food was always cooked to our liking. We felt very safe and secure.
the hotel is fantastic, amazing castle, very confortable, and very good localed
too much expensive, breakfast not included, 25 dolars/person. you have to pay as well the wiffi in the rooms. so.....all the extras must be paid and the rate for this hotel is more than 300 dolars/ night.
The place has a beautiful architecture and decoration, it is well located and has a nice spa.
It is extremely expensive for what it offers and the size of the room. Worst of all, breakfast was not included in our already expensive rate. They charge you about 30 dollars per person with taxes. Therefore we had our breakfast at a nice coffee shop with the view of Plaza de Armas.
the hotel upgrade my room
staffs are not that friendly
Ventilation in the room
Horrible nausea producing smell in toilette suite....we had to change to another room....second room with same smell. This time maintenance solved the problem. Unacceptable for a 5 star...room should be inspected before.
This hotel was a true gem. I travel a lot and was impressed by every aspect of this hotel.
We had an enormous and luxurious room with two bathrooms and a view over the city. The breakfast was great and the staff very friendly. All in all a good place to stay.
Probably the most beautiful hotel I have ever stayed. Breakfast was perfect!
Just one issue- check out is before 9am. Ridiculous! We agreed with reception that we make check out before 12, but anyway thats disturbing.
Free wi fi only in public rooms and poor instructions on accessing internet Poor welcome Failure to order taxi from airport as arranged Room very stuffy
Staff can't speek English!!! Hotel is damp and cold. Service is awful.
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