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Newest reviews for Palacio del Inka, A Luxury Collection Hotel

  • Rebecca
      France
    August 25, 2014

    Great location, nice rooms, friendly staff. Hotel manager, Carlos, very attentive and welcoming.

    9.6

  • Josiphine
      United Kingdom
    August 9, 2014

    This hotel is in a great location for museums and Cathedrals - within 20 mins from airport.

    We stayed at the hotel Monasteria the week before - the staff were so lovely and sincere and went out of their way to make our stay a memorable one..it was my Son's birthday - whilst we were there and I asked if they would do a little surprise cake and sing happy Birthday - not only did they bake a cake - they had an Opera singer - sing Happy Birthday to him at our dining table...it was my daughters birthday whilst we were at Palicio Del Inka and I requested the same - they forgot..the staff did not have the same sincerity - for me that was disappointing...

    6.7

  • Francisco
      Peru
    July 31, 2014

    accommodation were first rate as any 5 star is to have but this being close to the edge of the world i found myself surprised by such attention to detail. rooms were very well decorated and all amenities were fantastic. even the complimentary free water every day was a nice touch, seeing how the other 5 star hotels in the city are charging 3 dollars per 16oz bottle. need oxygen to get over your high altitude sickness just call and they deliver complimentary oxygen to your door.

    only thing i did not really care for was the in house travel agency/taxi service. you must understand this is Peru to begin with so the taxi service they use is bonded and secured company. what this means is that the taxi drivers are Curtis and well dressed the cars are clean and reliable. In all they tend to charge well over regular taxi services for instance they charged me 20 dollars to get from the airport to the hotel for 55 soles a regular taxi cost just 7 soles you can make up your mind what you ant to pay.

    9.6

  • Andrea
      United States of America
    July 25, 2014

    Beautiful hotel. Spacious room and well decorated. Great location and friendly staff.

    10

  • Gabriela
      United States of America
    July 20, 2014

    What I liked the most was that I used their recomended tour agency Tikary for Machu Picchu and the city tour. Solange ( organizer) and Julio (guide) were fantastic. I also like the hotel location, decoration and charm. Staff is corteus and helpful.

    Check in and check out require improvement. On checkin they were planning on giving me a superior room and a suite even though my reservation indicated 2 suites. They also offer discounts of 5% and 10% which were not honored. Checkin and checkout are too long. Hope some one takes action on these to make the experience truly memorable.

    9.2

  • Aileen
      Ireland
    July 16, 2014

    Fabulous location, extremely friendly staff, ultimate comfort, amazing breakfast and fantastic pisco sour making classes!!

    10

  • Shazeeda
      United States of America
    July 16, 2014

    Loved the staff, everyone knew who we were. Staff bent over backward to assist us with everything.

    10

  • Gilberto
      Brazil
    June 27, 2014

    The building atmosphere and staff very nice.

    Breakfast not included

    9.2

  • Anonymous
      United States of America
    June 22, 2014

    Beds and rooms

    Do not care attitude

    5.8

  • Alexander
      United States of America
    June 10, 2014

    everything

    10

  • Azmat
      United States of America
    May 27, 2014

    Amazing hotel with fantastic amenities. This is one of the most comfortable hotels I've ever stayed in. The food in the restaurant was spectacular and the concierge was extremely helpful.

    One individual at the front desk (nametag read "Dick") was very unhelpful. He was very confused at even the most simple requests and I had to correct him several times before he got our billing right. Also, I found one of the tour company representatives (desk near the concierge) to be very unhelpful. We asked her about tours and she said she would call us back in our room about them, but she never did.

    9.2

  • Fausto
      Brazil
    May 26, 2014

    It is a really luxury hotel. I loved everything, the location and art inside it. Do not miss the "water circuit" in the spa!

    I think it would be nicer to have the breakfast included, and the wifi as well.

    9.6

  • Anonymous
      United States of America
    May 18, 2014

    The bed was sooooo comfortable, and the staff was very attentive to our needs.

    No free wifi in the room. You have to go to the lobby to get free wifi.

    10

  • Daniel
      France
    May 8, 2014

    location, superbe interior, spacious rooms, comfortable bed, nice bathroom, excellent friendly and professional staff, perfect breakfast, cosy bar, excellent restaurant: in one word : everything about this hotel is fantastic

    nothing

    10

  • David
      United States of America
    May 8, 2014

    It is too easy to hear the people in surrounding rooms or halls at night.

    8.3

  • Mary
      United States of America
    April 28, 2014

    The ambiance of the hotel was special is that it captured the best of Cuzco. The food was always cooked to our liking. We felt very safe and secure.

    9.2

  • Ana
      Spain
    April 21, 2014

    the hotel is fantastic, amazing castle, very confortable, and very good localed

    too much expensive, breakfast not included, 25 dolars/person. you have to pay as well the wiffi in the rooms. so.....all the extras must be paid and the rate for this hotel is more than 300 dolars/ night.

    8.3

  • Anonymous
      Brazil
    April 9, 2014

    The place has a beautiful architecture and decoration, it is well located and has a nice spa.

    It is extremely expensive for what it offers and the size of the room. Worst of all, breakfast was not included in our already expensive rate. They charge you about 30 dollars per person with taxes. Therefore we had our breakfast at a nice coffee shop with the view of Plaza de Armas.

    8.3

  • Anonymous
      Thailand
    March 31, 2014

    the hotel upgrade my room

    staffs are not that friendly

    6.7

  • Pulakesh
      United Arab Emirates
    March 11, 2014

    Interior Decoration

    Ventilation in the room

    9.6

  • Guillermo
      United States of America
    March 5, 2014

    Horrible nausea producing smell in toilette suite....we had to change to another room....second room with same smell. This time maintenance solved the problem. Unacceptable for a 5 star...room should be inspected before.

    9.2

  • Wendy
      United States of America
    March 5, 2014

    This hotel was a true gem. I travel a lot and was impressed by every aspect of this hotel.

    10

  • Roger
      United Kingdom
    March 2, 2014

    We had an enormous and luxurious room with two bathrooms and a view over the city. The breakfast was great and the staff very friendly. All in all a good place to stay.

    8.8

  • Olga
      Hong Kong
    February 4, 2014

    Probably the most beautiful hotel I have ever stayed. Breakfast was perfect!

    Just one issue- check out is before 9am. Ridiculous! We agreed with reception that we make check out before 12, but anyway thats disturbing.

    10

  • Jeanne
      South Africa
    January 12, 2014

    Position

    Free wi fi only in public rooms and poor instructions on accessing internet Poor welcome Failure to order taxi from airport as arranged Room very stuffy

    6.7

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