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Property Highlights

Free WiFi Free parking

Places of Interest:

Conde de Lemos Balcony (0.1 miles) San Antonio Church (0.2 miles) Cathedral (0.1 miles)
Show map Hotel Hacienda Plaza de Armas

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Newest reviews for Hotel Hacienda Plaza de Armas

  • Anna
    August 13, 2014

    Great location at the main square

    Smelly and dark room; bath room was not cleaned up; there was still the used soap and hairs of the guests before us!


  • Shachar
    August 10, 2014

    Staff was very helpful with everything we needed. Good location.


  • Laurie
    August 7, 2014

    Our room had an amazing view on plaza de armas. Confortable and king seize bed. Nice big bath (in junior suite). Great value.

    They charged us 18% taxes because my boyfriend had lost his immigration card even if I had mine and the reservation was at my name..


  • Robert
      United Kingdom
    August 3, 2014

    Location was really good, right on the Plaza de Armas where things were always happening. It felt safe and was in easy reach of things to do - a 10-15 minute walk from the harbour. Good breakfast. Good sized rooms. Contrary to reviews we had read before going there, we did not find the location noisy.

    The reception was not very welcoming. Lack of staff attention - particularly in the dining area during the included breakfast - things ran out but you had to ask for replacements or nothing appeared. A lot of the crockery was chipped.


  • Yasemin
    July 23, 2014

    Comfort, location and restaurant dinner and breakfast were great.

    Wifi worked only in the lobby, the staff wasnt helpful and it took the roomservice 1 hour to deliver our order. Breakfast only till 9 am.


  • Natalie
    July 17, 2014

    The location is nice, it's right in front of Plaza de Armas. The breakfast is good, they offer nice options.

    The staff is not helpful, it's rude and act like guests stay there for free. I arrived the hotel feeling really bad 'cos of altitude and I needed oxygen. The lady in the reception just didn't care and took a really long time for sending me O2 to my room. The blanket was dirty.. with blood. They didn't change it. In the restaurant they took such a long time to bring what I ordered, I fell asleep. We needed to check-out early in the morning and asked to have breakfast at 5:45. The recepcionist said it would be ok and then next day nobody knew anything about it and breakfast was ready at 06:15. Lucky the airport shuttle was late.


  • Jenny
      United States of America
    July 14, 2014

    Location. They know how to run a motel.



  • Anonymous
      United Kingdom
    July 12, 2014

    Staff were brilliant and very helpful when I needed them. Great location Fairly good breakfast Good wifi reception in my room Overall a good hotel.

    Poor view from window Room had a small radiator but was still a little cold, especially the bathroom


  • Margery
    July 10, 2014

    Perfectly situated on the main town square with many good pubs and restaurants close by. Staff were very helpful in organising a half day tour to Lake Titicaca and taxi to and from the train station.


  • Stacey
      New Zealand
    July 8, 2014

    Friendly staff, took our bags to our room for us. Nice and clean and a lovely balcony overlooking the square.


  • Amanda
    July 6, 2014

    Very clean, warm and comfortable room. Great location to the shops, restaurants and bars. Wifi worked well.

    We booked a room with a balcony view of the plaza, but instead got given a room at the back with no view or balcony.


  • Linda
      New Zealand
    June 30, 2014

    Great location and great value for money. Breakfast was filling too.

    The bathroom was a bit rundown and my window opened to see walls of a building.


  • Anonymous
    June 15, 2014

    Breakfast was terrible. Tried it the first morning and didn't go back the rest of the stay. The room was a decent size but only had an inside window and was stuffy with a slight smell


  • Anonymous
    May 31, 2014

    The location was unbelievable! We had a room with a balcony overlooking the plaza, I don't think I would have been as satisfied if we had a room on one of the other sides though.

    WiFi signal wasn't always strong enough and if you wanted to shower in the morning there was a good chance the water would be cold.


  • Alice
      Hong Kong
    May 27, 2014

    I booked 3 single rooms and 1 double room through However, I think the bookings had made an error between and the hotel. The record in the hotel is 4 single rooms, I couldn't really clarify without my booking in hard copy. The conceiger charged USD40 extra for 2 nights for a double room. The exact cost wasn't told until we check-out so we paid it. However, when I returned home, and printed out my bookings and emailed to clarify with the hotel of their error, then the hotel send back USD40 to us within a week time. Other than this issue, the location of hotel is good, clean and room is big too.

    Breakfast not much of choice.


  • Donald
    May 15, 2014

    The location and overall comfort level of this hotel were great.


  • Suhong
      United States of America
    May 11, 2014

    Location is good. Room is clean. Breakfast is so so...


  • Robert
      United States of America
    May 10, 2014

    Well located, decent breakfast, friendly and helpful staff, nice rooms overlooking the plaza

    no complaints


  • Heike
    April 29, 2014

    location, friendly staff, breakfast

    noise of pump during night


  • Max
    April 23, 2014

    Staff is friendly and position very central.

    Old fashioned hotel with old beds and little comfort.


  • Vladimir
    April 21, 2014

    It is a great option to stay in Puno. The location is central, many restaurants and shops around. The rooms are great as well.


  • Janis
    April 8, 2014

    Location. Down by main street you will reach the pier with motor boats to Uros. Safe area.


  • Dana
    April 5, 2014

    Modern rooms, helpfull staff, located in the city centre, near the pedestrian area with souvenir shops and restaurants.


  • Uta
      United Kingdom
    April 3, 2014

    The location is in the main plaza.The breakfast was good.The first place in Peru where the shower looked like at home

    I requested a room where we could not hear any noises. Unfortunately the way the hotel is build you will always hear people downstairs in the reception or kitchen.


  • Dara
    March 23, 2014

    Very friendly, welcoming and honest staff (forgot my bag at breakfast and they keep it safely for you). Very large bed even for 2 beds in same room. Warm water and sufficient pressure for the shower. It has lift.

    Wifi does not work on the 2nd floor. It is very noisy in the evening because of its central location on the Plaza de Armas but also in the morning (music at 5:00am in the restaurant of the hotel).


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