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Free WiFi

Places of Interest:

Bus Stop (0.2 miles)
Show map Sumaq Machu Picchu Hotel

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Newest reviews for Sumaq Machu Picchu Hotel

  • Lucy
      Australia
    August 25, 2014

    Location was great - room overlooking the river. The food was very good - particularly the dinner. The service for arrangement to get to MP was excellent - they arranged shuttle bus tickets the night before, and (even better) they make arrangements for the shuttle bus to pick us up at the hotel (no queuing - perfect!).

    Nothing - all good. I only gave a slightly lower score for 'value for money' but really this applies to the whole town.

    9.6

  • Anonymous
      United States of America
    August 5, 2014

    -Helpful and professional staff -Best food of our trip -Location -Many little "touches" that made the stay special -Decent value due to inclusion of 3 course dinner, snacks, and breakfast

    8.8

  • Anonymous
      United States of America
    July 22, 2014

    Welcoming staff, excellent accommodation.

    There were a few communication issues leading up to the visit: for example, we were told we could arrange guides and spa treatments on arrival and this proved difficult to impossible.

    9.6

  • Anonymous
      United States of America
    July 13, 2014

    Staff was over the top helpful. Food was gourmet. Location was the best.

    10

  • Chiawei
      United States of America
    June 30, 2014

    Excellent hotel. Great staff and comfortable room. Our stay also includes 3 course dinner and cooking class which we enjoyed very much. It's also one of the stop for the bus to go up Machu Picchu, so they will arrange the pick up for you right in front of the hotel, so you can skip the line!

    10

  • Anonymous
      Australia
    June 30, 2014

    The people service was friendly and their service one of the best I've received in my trips.

    10

  • Alan
      United States of America
    June 20, 2014

    In the dining room the staff wanted to ague over the bill which we were over charged for wine.

    6.3

  • James
      Canada
    June 12, 2014

    Our meals were included and they were amazing - lots of choice and locally sourced ingredients - the wait staff was very knowledgable

    9.6

  • Randolph
      United States of America
    June 2, 2014

    Good location and the staff was friendly. They also accommodated a change in dates of our stay with no penalty or issues what so ever. Which frankly was refreshing as they could have made a stink about the issue as my reservation indicated no changes were allowed.

    They want to charge a lot of money for the use of the hot tub. I don't mind paying a reasonable price for use of these facilities, but $40 is a bit too much to sit in the hot tub for 15 minutes.

    9.2

  • Michael
      United Kingdom
    May 30, 2014

    Great guide at Machu Picchu named Roberto

    Poor coordination of services. Loud construction taking place in hotel. Food made us sick.

    4.5

  • Anonymous
      Peru
    May 28, 2014

    Great quiet location

    Price for degree of refinement

    7.5

  • Alla
      Spain
    May 25, 2014

    Excellent hotel. Excellent restaurant both for breakfast and dinner. Responsive and inviting staff. Everything is made to make your stay a pleasure.

    10

  • Erin
      Australia
    May 24, 2014

    The staff were very friendly and courteous and charming. The restaurant service was first class too, as was the food.

    9.6

  • Anonymous
      Argentina
    May 13, 2014

    Friendly, efficient staff, right from the moment of picking us up at the train. Excellent cuisine. The short bartending and cooking class a very nice plus. Comfort of rooms, WiFi

    Ok - cheap it is not... But very well worth the price.

    10

  • Anonymous
      Peru
    May 13, 2014

    Great view on urubamba-river.

    Never again - i understand, that they have in Peru not the same standard as in europe/us eg. But for "5" star hotel and a junior suite, I expect a cleaned bathroom. What I get? Not cleaned main-mirror, many hairs on floor and bath tub ( clearly visible ) , so HORRIBLE And on top, I get a water-bottle, opened and half drunken.

    4.6

  • Anonymous
      United Kingdom
    May 12, 2014

    The staff were extremely attentive - couldn't do enough for us. They organised Machu Picchu bus tickets and even got the bus to stop out front of the hotel - saved us waiting in the line. The half board dinner option was reasonably good. Breakfast was excellent - lots of choices.

    Bed seemed quite old - not a comfortable night's sleep.

    8.8

  • Sandy
      United States of America
    May 7, 2014

    The location, common areas and rooms are very nice. The hotel offers activities to the guest like local site seeing tours, cooking classes, tea time and happy hour. The dining is incredible and the staff very helpful and attentive. The view of the river and mountains from our room was spectacular. Very quiet location but still an easy walk to view nature or to go into the town. The tour guide that they put us in touch with gave us an amazing tour of Machu Pichu as well as bird watching. The staff met us at the train station to transport are luggage and did the same when we departed. We were very glad to have chosen to stay at Sumaq.

    The only negative thing I can think of is that the lighting was a little bright and not intimate in the dining room in the evening. Other than that, everything was perfect.

    9.2

  • Diana
      United States of America
    April 28, 2014

    Loved it. The dinner at the restaurant was one of the highlights of our trip. Everyone was incredibly helpful and friendly.

    9.6

  • Anonymous
      United States of America
    April 5, 2014

    The staff was extremely helpful and kind. The hotel is clean and comfortable. The best value for your money if you are considering staying a night in Machu Picchu. The staff was very accommodating and helpful and answered our many questions. The included dinner was the best we've had in Peru. The traditional ceviche, beef carpaccio, trout and lamb were remarkable. I would recommend this property to anyone wishing to stay in Machu Picchu.

    10

  • Anonymous
      Brazil
    March 13, 2014

    Good Location

    The road their is all dirt, the hotel has a very early checkout, the wifi did not work in our room. Too Expensive for the quality

    7.1

  • Anonymous
      United States of America
    February 28, 2014

    We loved everything about the Sumaq Hotel. The warm welcome and ease of checkin. The very clean, large, beautifully decorated rooms. The gourmet dinner and breakfast buffet. The great staff. Our stay was perfect.

    There was nothing we didn't like about the Sumaq Hotel.

    10

  • Rachel
      United States of America
    January 29, 2014

    Lunch and Dinner included, we didn't know that so it was a wonderful surprise! Location was a very short walk from the town so it was nice to be so close without being in the center. The food and ceviche were great!

    The restaurant didn't have a lot of good vegetarian food. They had options but not a lot of flavor. The massages were not good, would have been a perfect stay if we had amazing massages after our long hikes.

    8.8

  • Milad
      United States of America
    January 22, 2014

    Staff is extremely nice and looks for ways to help and improve our overall experience.

    This is not a 5-star hotel. Period. The rooms are mediocre, food is not what you'd expect at a 5-star hotel, overall facilities are just ok. At $550 per night (for a "junior suite", which pretty much anywhere else in the world would qualify for a double room), this is a very over-priced hotel; even considering that breakfast and dinner are included in the rate. My wife had I had a massage at the hotel's spa - not something I would recommend to anyone - it was rushed and poorly done. Considering the prices that this hotel charges and, in general, the amount of money that flows into this town daily, from bus tickets, rail tickets, food, hotels, etc., you would at least expect that the road in front of the hotel would be paved (instead of walking on dirt and being covered with a cloud of dust every time a bus passes by). Machu Picchu site is phenomenal, out of this world, absolutely worth seeing, but everything else is way over-priced for the kind of service that is provided and the facilities available.

    6.7

  • Jane
      United States of America
    January 1, 2014

    The staff was exceptionally helpful. At 2:15 pm, we discovered that we had accidentally left a checked backpack at the MP storage area and they arranged for a staff member to bring it 30 minutes down the mountain and deliver it to us in time to make our train back to Cuzco at 4pm. Dinner was included and surprisingly phenomenal...Better than any 5 star restaurant we have enjoyed in Manhatten!! You must try the fresh trout cerviche. Freshest fish I have ever had anywhere. Desserts were hand-crafted artworks. I had a wonderful homemade rum raison rice pudding that came with a beautiful hand-spun clear sugar sculpture on top. Fish and not beef is the local specialty. You simply cannot go wrong with any of the fresh fish choices.

    Nothing whatsoever!!

    10

  • Sarah
      United States of America
    December 29, 2013

    Yummy food included Super accommodating staff

    Internet connection hard because of hotel location Showers could be much cleaner

    8.8

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