Wifala Thematic Hotel Boutique

The hotel is beautifully decorated, comfortable and welcoming. The owner, Ms. Lizares is caring and very friendly. The staff will try their best to make you feel "at home".

Wifala hotel has the perfect staff! They were extremely nice and attentive. They brought coca tea to our room when we first arrived. The rooms were super cute with different themes in each. Very modern design and clean. We had a made to order breakfast every morning at the time of our choosing. It was raining one day and we asked the front desk if they knew where we could find a laundry place. The nice lady at the front desk gave us detailed instructions and sent a staff member to walk with us down the block so that we wouldn't get lost and to carry our stuff. After we came back from a day of tours around the city/mountains, there was a personal heater waiting in our room and a hot water bag under our sheets for our sore feet. I loved our stay here! We would definitely come back again.

The bathroom was a bit cramped. We were only able to have one person in there at a time. The shower was however big enough for two.

Room: spotlessly clean with modern good quality fittings and finish. Bed: very comfy. Hot Water: every time we wanted it. Service: Jeanne the Manager come receptionist was really friendly and helpful. Not only did a heater magically appear when the temperature dropped, but wife went into rapturesto find a hot water bottle thoughtfully placed in the bed....all without asking! Not sure if English is spoke as we managed with our Spanish. Breakfast: it changed every day, a first in 4 weeks travelling in Peru.Tasty, freshly prepared and good, if you are not expecting Hilton full buffet breakfast. Not on main road so v. quiet. Booked one night but stayed 4. Best of the 3 we stayed in in Cusco. Not hard to find really....Taxi to Iglesia del Recoleta and as far up the incline as you can go...hotel tucked away just up a few steps.

Booking.com offered a 50% discount, which oddly was only 75% of the rack rate. Anyway, the deal, at just under 50USD, was fair value for money otherwise it would have been a little costly for us in this location. The hotel is about 10-15 minutes from the main square, not in the historical center. On the upside, it is mainly a FLAT walk, rather than the steep hill climb you are likely to find in the center, so it works out the same!

Very friendly and helpful staff. It was a short taxi ride to the Plaza. The first day in Cusco, we walked to the Plaza, but due to inexpensive taxi fares, we used taxi's for all of the rest of our stay. Very clean! Hot showers!

The staff were great, they treated us like family. When I was sick for one day, they brought me tea, gave me herbs which helped me to acclimatise and get over my altitude sickness. The staff would go out of their way to make sure we had everything we needed (hot water bottle at night) and even waved us off at 430am when we got our taxi into town before starting our salkantay trek.

Taxi drivers had difficulty finding the hotel, as it's just outside the main town (about 6-7 mins by taxi). The hotel rooms are small, but everything was comfy.

The decoration is very nice. Boutique Hotel Style. Good value for the money.

Localization was not very good. Rooms are a bit small.

This hotel has only been open since June 2012, but it's a hidden jewel. The rooms are really tastefully decorated and the staff are all lovely. They will pick you up from the airport which saves running the gauntlet with the taxi drivers. We only had one night here as we were going on to do the Inca Trail but the staff were so helpful, bringing us cocoa tea and calling taxis for us and we had a lovely breakfast. If you don't mind being a little way out of the centre and somewhere quiet I would highly recommend this hotel.

The room was cold but we mentioned this to the staff who brought us a heater and extra blankets and even asked when we'd be back from exploring the city so that they could switch it on to warm the room ready for our return. This hotel is not in the centre of Cuzco which some people might want but it is only about 3 soles to get into the main square and taxis are very easy to come by, as it is a new hotel many taxi drivers don't know the name but it is next to the Recoletta and they all know where that is.

All hotel staffs were kind and highly customer-oriented. Mr. Louis Enrique waited for me in front of the airport and guided me to tourist spots in Cusco. All members of the hotel were helpful.

A little cold water. This is a typical disadvantage of all hotels in Cusco.

Best feature of the hotel was the incredibly friendly staff. Though they spoke little english (and us very little spanish) they consistently went out of their way to help us and accommodate us, a few examples...had included airport transfer in the room, when I went to book they confirmed the transfer instantly and we were met with a sign at the airport, when we arrived at 11am they made us breakfast after normal time was over, when we checked out at 4:30am they had bought us juice and breakfast sandwiches to go! Also an excellent value (seemed to be nicest room in the price range at our time of booking), had a small but very clean room with a large shower. It's a 10-15min walk or <$2 taxi ride away from the main square (Plaza Armes), but we liked that as it was very quiet. Also free, fast Wifi!

Only issue we had is showers were not as hot as we'd liked, it is a new hotel so may still be working out the kinks. The room was also quite cold the first night, but once they gave us an electric heater it was comfy.

Funcionários muito prestativos.

Muy comoda la cama, se descansa muy bien, la decoracion es increible y el servicio excelente.

La atención es de primera y muy cálida. Desde que llegamos mi esposo y yo, nos hicieron sentir como en casa y se preocuparon porque nos sintiéramos a gusto todo el tiempo. Cualquier cosa que necesitamos, fue atendida inmediatamente por Mónica (la dueña), Gina y las demás personas que trabajan allí (coordinaciones para tours, pedido de taxis, etc). Las habitaciones, si bien pequeñas, están decoradas con mucho esmero, son muy lindas y cada una es distinta de la otra, tal cual se describe en la web. El desayuno fue distinto cada día, muy rico y sano siempre. Un detalle que me encantó es que además de los cobertores, cada noche nos dejaron una bolsa con agua caliente dentro de la cama para abrigarnos. Realmente es muy recomendable!

El único tema menor es la ubicación, pues no está en el centro de la ciudad. Sin embargo, se puede ir y volver caminando (unos 15 minutos a la plaza de armas) y los taxis son muy económicos, con lo cual no llega a ser un problema.

El servicio es excelente, la dueña y los empleados son muy amables.

Es un poco alejado del centro.

La atención es excelente, tuvimos un problema con los viajes de tren y llegamos muy temprano y ya estaba todo listo! Hicimos un early check in a las 6 am y todo muy bien, habitaaciones cómodas muy limpias, modernas y acogedoras.

Lindas habitaciones, bien decoradas. Te dejan una bolsa de agua caliente a la noche. Desayuno básico. El plus fue la hamburguesa, tendrían que ofrecerla todos los días, el huevo revuelto ya cansa...

Al no poder recogernos para llevarnos al hotel, nos ofrecieron el traslado gratis al aeropuerto para el check-out. No cumplieron y tuvimos que pagar un taxi.

La atención es personal y mas que excepcional. Por medio del hotel se pueden contratar las excursiones, a buen precio y de forma cómoda y segura. En las camas, como entiendo es costumbre en Perú, ponen matas de lana, pero si no gustan están encantados en sustituirlas por nórdicos. Hotel con encanto y mas que recomendable.

Os funcionários foram muito prestáveis.

buen servicio Y atencion personalizada

Las habitaciones han sido decoradas con mucho gusto, a pesar de ser pequeñas son muy comodas, tienen todo lo necesario. Mónica y su personal dan un servicio personalizado, son muy amables y atentos. El desayuno es variado y nutritivo (jugo natural, pollo a la plancha, palta, huevo, leche....) En la noche siempre se preocupan de poner una bolsa de agua caliente en la cama y una estufa eléctrica. Los taxis no tuvieron problema en ubicar el hotel dándole la referencia del Templo de la Recoleta (queda al lado) y adicionalmente la tarifa al centro es de solo S/.3.00. Ubicado cerca al centro pero lo suficientemente lejos como para evitar la agitación y bulla.

En el lavatorio no había agua caliente, por lo que tuve que afeitarme en la ducha. Las frazadas muy pesadas (en otras habitaciones tenían cubrecama de plumas pero la mía no)

La cordialidad, hospitalidad y predisposición de todos y de cada uno, para la atención con el viajero. La rapidez para ayudar a resolver los cambios de planes y poner a disposición nuevas elecciones en el recorrido del viaje, asesoramiento y compañía para ajustar decisiones a la medida propia. Tranquilidad, silencio, deliciosos desayunos.... Habitaciones cómodas y ambientadas con muy buen gusto. Particularmente y especialmente, el haber llegado como viajera anonima y haberme ido sintiéndome con afectos de amiga que necesita volver todo el tiempo.

Nos ha encantado tanto el hotel como su personal. Es un hotel muy moderno y cuidado, con todas las instalaciones necesarias. La atención de todo el personal fue extraordinaria, en especial Mónica, la dueña del hotel, que nos ayudó en todo tipo de gestiones: reserva de tours y bus, nos fue a recoger del aeropuerto, nos informó de lugares y restaurantes interesantes, nos proporcionó un calefactor por la noche,etc. El trato es muy personal y profesional a la vez. El desayuno es muy completo y cuidado. Recomendaría sin dudar este hotel a cualquier persona que viajara a Cusco y seguro que volveremos al mismo en la próxima ocasión. Está bien situado sin estar en el mismo centro, lo que proporciona más privacidad y menos ruidos de noche. Sólo son 3 soles en taxi hasta el centro o 15 minutos andando. Fue sin duda nuestro mejor hotel en el reciente viaje a Perú de 24 dias.

O Wifala é gerido de forma familiar e com fantásticas doses de atenção e simpatia. Os funcionários e a proprietária do hotel foram sempre muito atenciosos e nos auxiliaram para muito além do que seria razoável esperar, sem cobrar absolutamente nenhuma quantia adicional. Até mesmo por serviços que em qualquer outro local seriam cobrados, como a recepção no aeroporto, por exemplo. O hotel foi inaugurado muito recentemente e tudo está muito novo e funcionando. A relação custo- benefício é excepcional.

O hotel é situado a cerca de 1,7 km da Plaza de Armas, ponto turístico principal de Cusco. Não chega a ser uma condição ideal. Mas não é difícil cruzar essa distância a pé e os taxis na cidade são muito baratos. Como o hotel é novo, alguns taxistas ainda não o conhecem, mas nesse caso basta pedir para irem à Iglesia de la Recoleta. O hotel fica ao lado.

Gostei muito da atenção dos funcionários do hotel, ótimo custo benefício.

A proprietária, a Sra. Monica, é um doce de pessoa, nos trata como filhos com muito carinho e preocupação. O hotel é um pouquinho distante da praça principal, mas as instalações do hotel e o tratamento já valeriam a pena, sendo que para aqueles que gostam de caminhar nada que 10 minutos não os faça chegar, e para os que não, há os taxis com preços absurdamento pequenos, uma corridinha do hotel até o centro = 3,00 soles, o que dá mais ou menos uns dois reais. Quando chegamos fcamos hospedados em outro hotel ao lado da praça principal, mas na volta de Machu Picchu fomos p/ a Wifala e o recomendamos com tooooda certeza!

O atendimento e o preço

O quarto e o banheiro são muito pequenos. Tive dificuldade para conseguir tomar um banho quente.