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Newest reviews for Arwana Hotel & Restaurant Boracay

  • Anonymous
      Saudi Arabia
    May 27, 2014

    They offered free breakfast and dinner, which makes you save a lot more, staff were nice and polite.

    The rooms really needs a renovation.

    6.7

  • Krzysztof
      Poland
    May 24, 2014

    The overall experience is positive. Located in the quiet area of station 3 is a perfect place for leisure. A well equipped beach bar just next to the hotel. Quite good complimentary breakfast. Solid wi-fi signal. Clean and spacious air-con room. Sunbeds and beautiful view at your fingertips.

    The room was clean and spacious, however, I got an impression that the hotel was designed and equipped in a hurry: door lock was so close to the door frame that one can barely rotate inserted key; tap in the sink was too short, so that I had to wash hands under shower; and there was a lack of shelves. Lastly the service needs improvement. At the reception desk everything is written on tens of thousands of post-it notes, and when they need to check something they cannot find the right note. In general a mess. A step to the terrace on the first floor should be better labeled, it's easy to trip over.

    6.7

  • Ian
      United Kingdom
    May 23, 2014

    Location.

    I stubbornly ignored the other poor reviews from previous guests and regretted it so much. I visited boracay in 2007 with my wife and we spent most of our days on the beach in front of the Arwana. We didn’t stay there at the time but we often ate there and took advantage of their great cocktails on the beach. It became my favourite spot on white beach – by far. At the time, the Arwana was quite new, extremely well run and had a lovely vibe. Seven years have passed and my god how it has gone down hill. Gone is the lovely cake shop at the store front, it looks tired and is poorly managed. I stayed there for 6 nights and it became evident that the local management had absolutely no authority to make any kind of decision without reverting to the head office in manila. This made the local team look incompetent (which I don’t actually think is the case) and so many times I witnessed guests becoming angry with them when they couldn’t make an immediate decision on the spot. The level of service is so low because the local team has become so despondent with being shouted at by guests whilst they wait for decisions from a manila office that is only thinking about letting rooms and not caring for the welfare of its staff of the enjoyment of its guests. I paid $90 per night for a deluxe room and could have had so much better for the same or even less in the area. For those considering Boracay, my recommendation is to arrive without a reservation and have a little wander around the area that takes your fancy and you’ll easily find a place to stay at the budget you want. I did this in 2007 but was conscious that Boracay is much busier now and it was also high season at the time that I was going to visit…….but I shouldn’t have worried, there’s plenty of availability even in high season.

    4.2

  • Adil
      United Kingdom
    May 10, 2014

    Near beach and friendly staff

    Takes too long to serve food and most of the time, They says they don't have food in stock. For example, you have a choice of 3 different soup but they only have one in stock etc..

    7.5

  • Mary
      Denmark
    May 1, 2014

    Hi,As My Honeymooners BFF's told me; They both said that they really love your place and its perfect!

    10

  • Anonymous
      Australia
    April 29, 2014

    The place was kept clean and our room was cleaned every day, with fresh sheets towels etc. There was quite a few ants in the room but to be expected for the price. The location was perfect couldn't be in a better spot.

    Some of the staff were lovely, and others were not so helpful. The meals would take up to an hour at least, almost every day. Sometimes it would take 10 mins just to be given a menu. The food was nice but no one in the restaurant aspect seemed to really care about their guests.

    7.1

  • John
      Philippines
    April 25, 2014

    Location-situated in a quiet area of Boracay (although some may get bored about this) Provides beach chairs and towels (first come, first served)

    Weak wifi in our room (they usually turn it off in the morning till afternoon) Although not the hotel's fault, the beach fronting the hotel has so many boats obstructing the view

    7.5

  • Abdul
      Singapore
    April 15, 2014

    Friendly n Helpful staff

    7.5

  • Philipp
      Germany
    March 30, 2014

    Location - right at the beach Staff - nice and polite

    the overall comfort offered, don´t expect a perfect and "smooth and quick" service - everything is very relaxed ;-) Very local, which I liked.

    5.4

  • Joan
      Philippines
    March 29, 2014

    Wifi is ok when we checked in but when we came back at night its no longer working till morning. The food in their restaurant is good but the service is very very slow.

    6.7

  • Anonymous
      Philippines
    March 22, 2014

    Staff is friendly. Approachable.. room is clean. Food is good.

    Place is to far.. but not too crowded.

    7.9

  • Anonymous
      United Arab Emirates
    March 14, 2014

    Location- it's at station 3 so it's a bit quieter which is nice and only a short walk into the busier station 2. - mango pancakes at breakfast were delicious

    - room was tiny! I could not even open my suitcase and had to squeeze to even get around it -The room Was also very dirty with black hair all over floor and bathroom/ I felt dirty just being there. No curtain on shower so water goes everywhere. -I'm suprised to read other reviews say the staff were so great, on my stay they were average, I'd often be standing at the front desk for a while before anybody would even look up at me. To be fair though there was one sweet woman who was there at breakfast who was kind. - air con has no remote and is placed high on the wall so you have to climb the wall and stand on sink to adjust it. Oh and also only provided with thin bed sheet , no blankets!

    4.6

  • Anonymous
      Philippines
    February 26, 2014

    Free breakfast and dinner.

    6.7

  • Anonymous
      China
    February 15, 2014

    Service was very friendly, breakfast was also pretty good.

    7.9

  • Steve
      Australia
    February 14, 2014

    Location, good budget hotel

    5.8

  • Thuy
      Vietnam
    February 12, 2014

    A nice location (at front beach), easy to swim, sunbath, relax on the beach with a bot of beer. Staff very friendly and useful. Room is clean, big enough with good facilities. Will stay here again if be back Boracay.

    9.2

  • Justin
      United Kingdom
    January 20, 2014

    Great location as only 5-10 minute walk to the busier station 2. Very friendly staff. Right on the beach.

    7.1

  • Iane
      Philippines
    January 12, 2014

    Free breakfast and dinner

    Too far and the beach in front is not clean

    8.3

  • Jeff
      Singapore
    December 5, 2013

    The rooms were comfy, convenient n quiet. Beach front. Staff were pleasant and friendly.

    I just want to highlight this: We switch 2 standard rooms to 1 deluxe room with 4 beds.They charge me high rate on top of that theycharge me for 2 more bed. They should have informed me earlier. And the food was totally bad. We only ate there once.

    5.8

  • Sourav
      Malaysia
    August 20, 2013

    Location is good. Staffs are friendly and courteous. There is a beach bar just next to the hotel. Walking distance from Station 2 and 1.

    There are several issues that require improvement: Card payment was not accepted as the machine was not working. The superior room AC was not working. So they changed the room for me. The second room AC was noisy. The room and corridor were always smelly I don't know why. The biggest problem was with their WiFi which hardly worked during my 4 nights stay.

    5

  • Julia
      Australia
    July 28, 2013

    Vert Nice location, beach front, just far enough from the busy section 1-2 Clean rooms

    I booked for a deluxe room with sea view but none of the rooms have a real sea view, the first one was in front of another building and very small and dark. Ask for second floor room if you want to see a bit of blue water when you wake up. Another important thing is that when I booked on booking it was written 50% will be charged on the day of the booking, the receptionist ask me to pay the full price when I checked-in and could not tell me if they charged 50% before...

    7.5

  • Paul
      United Arab Emirates
    July 20, 2013

    its on the beach

    it was dirty, staff rude, rooms didn't have towels, pillows. room had dead cockroaches on the floor.

    3.3

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