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Newest reviews for Castle Peak Hotel

  • Ray
      Philippines
    August 27, 2014

    Service crew

    Water servicing its dirty

    5.8

  • Anonymous
      Philippines
    August 11, 2014

    everything is great....

    9.6

  • Anonymous
      Philippines
    August 9, 2014

    The Castle Peak is well run. Everyone was very nice.

    The bathroom was clean, but the equipment and the layout were irritating. All the doors and things all seemed to conflict with one another.

    8.3

  • Anonymous
      Canada
    August 8, 2014

    I like the smile and assistance of the staff during our stay.

    7.9

  • Jhong
      Singapore
    July 25, 2014

    The staff

    7.5

  • Marion
      United States of America
    July 24, 2014

    Friendly staff.

    There were cockroaches in our room and i saw one on the buffet table.

    7.9

  • Joanne
      Philippines
    July 22, 2014

    The place is indeed value for money! The location is great. 3 mins from Ayala mall. I love it and will stay again. T

    The bathtub is not working! The drain is not closing and so you cant fill the tub with water.

    8.3

  • Yin
      Singapore
    July 20, 2014

    Forgot to bring adaptor, and one of the staff (John I think) went to the lengths to calling the convenience store next door, checking with staff for their personal adaptors, and ensuring that I got an adaptor in the morning should one of the other guests return it. Foot reflex was awesome.

    No private/separate room for body massage. Only separated by a curtain.

    7.9

  • Marcel
      Germany
    July 16, 2014

    Nice bar on the roof

    7.5

  • Marlon
      Philippines
    July 8, 2014

    I like the aquarium

    The frontdesk couldn't process the payment through credit card if the guest was booked by the cardholder online. I had to wait for an hour before the frontdesk can process the payment through credit card. The frontdesk even insist that I pay cash instead of credit card.

    4.2

  • Kevin
      Australia
    July 6, 2014

    The room accommodation was very good value

    The way my credit card was charged more than the room cost and then the balance later sent to my card account.

    9.6

  • Vincent
      Philippines
    July 2, 2014

    good location from our office in Cebu.

    traffic infront of the main road where it is located.

    7.5

  • Lulu
      Philippines
    June 25, 2014

    For so many years now we have always stayed at Castle Peak everytime we are in Cebu. We like its accesibility, affordability and the warmth of its staff,including those at Heritage Salon. :-) We love the food and music at the resto downstairs, and the bar upstairs is very convenient for late night drinks.

    7.5

  • Maiann
      Philippines
    June 17, 2014

    i really like the room

    9.6

  • Kenwin
      Japan
    June 16, 2014

    Its walking distance to Ayala mall if you brave the traffic.

    This hotel smells moldy, rooms stinks of stale air. Do not take room 714 if offered, the carpets are original, was green, now brown with stains. I was given another room, same results. Old and moldy. The front desk staff, billed my credit card 'before' I arrived and did not tell me at check in. The corrected it only after the booking agent got involved. There dinner buffet is poor, scraps of meat for the main source; lechon..its over priced and poor selection.

    4.2

  • Wilson
      Malaysia
    June 12, 2014

    Location is strategic and convenient. Easy to get a cab

    7.1

  • Marc
      Canada
    June 4, 2014

    Restaurant staff was mediocre at best except one guy who went above and beyond to ensure we were taken care of.

    Carpet in room was gross and dirty Had to combine 2 beds to make one so they put a pad on top which was badly stained.

    5

  • Anonymous
      Philippines
    May 28, 2014

    good location comfortable and soft bed

    my room had no windows there are some small insects flying about very minimal toiletries no hairdryer no complimentary water

    6.3

  • Jerome
      New Zealand
    May 23, 2014

    Nice and Friendly Staff Perfect Location Affordable Nice Restaurant Big Bathroom Front Desk staff very easy to deal with

    TV was old

    7.9

  • Ineke
      Belgium
    May 22, 2014

    Friendly staff, great facilities, the spa was excellent, good location, good food.

    Our room had no window! We were located on the 8th floor, just below the bar on the 9th floor, where parties (with karaoke) took place on a regular basis, very noisy!

    8.3

  • Marita
      Philippines
    May 11, 2014

    Location wise, near the business center

    Poor when it comes to cleanliness. Dirty carpet, with cockroaches in the comfort room and bed, when we requested something it would take time and needed to do follow-up, toiletries were not regularly changed

    3.8

  • Charles
      Australia
    May 11, 2014

    location is good ,Staff are friendly

    Many rooms have NO window ! I reserved a room with queen bed and window,,BUt was offered a room with no window,,i complained and was offered a room with single beds, So staff are poorly trained and do NOT keep the correct room reserved by guests

    5.8

  • Jennifer
      Philippines
    May 8, 2014

    very nice ambience

    10

  • Lonnie
      United States of America
    May 7, 2014

    All the hotel staff were super friendly and very helpful.

    The buffet breakfast is rather boring. Many days serving the same items on the line

    10

  • John
      Philippines
    April 30, 2014

    Clean toilet. Affordable room. Polite employee. Good ambiance.

    Foods are expensive.

    6.7

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