Orbis Cracovia

Customer service (reception)

You can kill yourself in the room when You leave the Bathroom there i s dengerous step down you can break your leg,

Cleanliness, free safe deposit box, nice rooms for price

Hotel staff didn't do anything to combat the very noisy guests on the floor above us, who kept us awake on the night of our early flight home

The hotel was in a very good location (5-10mins walk into the city centre), it was clean & comfortable with very pleasant staff who spoke a good standard of English. We were a group of 7 and the rates were extremely good, so it was incredibly good value for money.

The windows do not appear to be double glazed so you could hear the traffic noise through the night. But it didn't spoil our stay.

Cleanliness of the room, free water, attention to detail, general location and ease of access.

Thought the breakfast was a little expensive for what it was.

Good location, clean , Friedly staff

Poor facilities, sockets did not work properly, Quite uncomfortable beds, cool to cold room

we enjoyed our stay at the hotel bar was excellant and breakfast was as well. the staff were helpful and the rooms were clean. a 10 to 15 minute walk to the square or castle or just use the tram. would stay here again.

i enjoyed my stay at the orbis,the maid cleaned the room every day,the room had tea making facilities and even a fridge in the room. It is only a 5 minute walk to the old town.i would also like to add that i have been on quite a few city breaks and i found the people of krakow the freindliest

speedy check in,transport links on door step ,handy for all the sights, nice bar to finish the day in.

Parking facility outside the hotel. Nice breakfast.

Wi-fi signal is so low from the 3rd floor & I had to connect to the internet from my laptop at the lobby.

Old dated hotel, but did what we required...

Price of breakfast, very basic food..

Localization in walking distance from old town and castle

I got room from street side. Unfortunately windows weren't stopping noise from the street and it could be hard to to fall asleep and you had to wake up with morning traffic. Also hotel often host foreign school trips. If group is quiet and well organized everything is OK, but if it's not hotel staff can't handle noise on corridors, shouting, screaming etc. kids can make which means sleepless night.

The proximity to the center of the city. The location.

The hotel is in need of renovation. The lack of air conditioning in the summer is a problem as the rooms can be as hot as +30oC

When i stayed at the cracovia i was impressed by the cleanleness of the hotel, the friendlyness of the staff, the impressive spacious foyer ,the entrance,the spacious landings on each floor and grandiose stairways.the reception area too is very big and spacious[plenty of room]the hotel had internet access-very important in modern city hotels,outside the hotel the parking area for cars leaving off hotel residents, taxis etc was spacious and well laid out and the parking area for busses and tour busses was ample and adequate.over all i enjoyed my short stay at the hotel cracovia and ill come back.-john morrissey-ireland

some of the single rooms are small/beds too small but overall ok and satisfactory.