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Newest reviews for Grand Hotel

  • Anthony
      United Kingdom
    August 26, 2014

    Location. Room size. Cleanliness.

    Hotel decor a bit tired and very dated. Breakfast poor - not enough tables, staff not re-stocking food & glasses quick enough. need more fresh fruit selection. Bathroom & Bath very small for the size of room. Not enough pillows. Not enough Wardrobe Space or Hangers provided (fro size of room). No Milk provided for Tea making. Bed too low. Requested early morning Call but never got it ! Restaurant needs jazzing up for evenings.

    6.7

  • Karolina
      United Kingdom
    August 26, 2014

    The hotel interior as well as the rooms are lovely with high ceilings and beautiful furniture and paintings. The location is also very close to the Main Square.

    Very noisy at night as there are some bars around. Also quite a late check in being 4pm.

    9.2

  • Paula
      United Kingdom
    August 20, 2014

    Location and friendliness of staff

    Facilities behind the times, especially for 5 star.

    7.1

  • Andrew
      United Kingdom
    August 18, 2014

    Beautiful marble walls in the reception room and generally on the ground floor Very large rooms and high ceilings. Good selection of food for the breakfast, but no croissants provided A very relaxing and comfortable hotel, close to the main market square

    They did not provide up to date newspapers in English. More international TV channels could have been provided - there were only 2, CNN and France24.

    10

  • Mark
      South Africa
    August 14, 2014

    The hotel is a bit dated but that is all part of the charm which is an intrinsic part of staying in the old town. After a 3 night stay, I would happily go back to the Grand.

    8.8

  • Michael
      United Kingdom
    August 12, 2014

    Very near to main square and some excellent restaurants Beds very comfortable Receptionists very helpful

    Wi Fi virtually non existant Poor quality breakfasts Rooms need updating Almost no bathroom toiletries Air conditioning too noisy to sleep

    7.5

  • Ulf
      Norway
    August 8, 2014

    Everything. I will recommend the Grand Hotel to everybody, but without breakfast

    The breakfast is not what you expect in a 5 star hotel.

    9.2

  • Magnus
      United States of America
    August 7, 2014

    Fantastic staff and great location. One block from the main square, and with a supermarket, ATM and coffee shops right across the street. Great breakfast buffee included in the price. Very cool experience staying in a building dating back several centuries, that is still very well preserved.

    No pool or spa in the hotel.

    9.6

  • Patricia
      United Kingdom
    August 6, 2014

    Location to the main square. Very helpful hotel staff. An excellent buffet breakfast, hot and cold food. if you arrive in Kracow by train. Its only about a 10 min walk to the hotel.

    One small gripe was that there were no tea or coffee making facilities in the bedrooms.I was told this was due to the city council not agreeing to it for health and safety reasons!!

    9.2

  • Marcin
      United Kingdom
    August 6, 2014

    location quiet room staff ball room - stunning

    beautiful main dinning room / ball room not in use breakfast on one day was a total disaster staff not informing us about the gym nor the dance contest and lessons happening in the hotel duvets need to be good quality COTTON!

    7.9

  • Ilona
      United Kingdom
    August 5, 2014

    Excellent location

    Short of trained staff, terrible room service, expensive car park

    5

  • Michael
      Ireland
    August 5, 2014

    Location just off main square. Very friendly and helpful staff with good English. Good breakfast.

    Had to keep window shut at night because of noise from street but air con worked well.

    9.6

  • Richard
      United States of America
    August 3, 2014

    We loved the old world atmosphere and the closeness to Old Town, restaurants and shopping.

    We have no complaints

    10

  • Lars
      Norway
    August 2, 2014

    Superb location. Friendly and devoted staff. Good cleanliness. Ok breakfast.

    Not a 5 star hotel. Bad A/C. A bit noise from the night club across the street.

    8.3

  • Anonymous
      Australia
    August 2, 2014

    Very helpful staff Upgraded after initial room had problems Wonderful location

    Initial room had very poor air conditioning Unacceptable wifi/internet No toiletries in bathroom

    7.9

  • Anonymous
      United Kingdom
    July 27, 2014

    Central location

    Coffee

    9.6

  • Jon
      United Kingdom
    July 7, 2014

    Good sleeping

    Nothing

    8.3

  • Ivonne
      Canada
    July 5, 2014

    Location is nice during daylight, the decor is old charm.

    The hotel smells old, staff are not very friendly but we learned that since they do not feel comfortable,speaking English, they just speak the minimun. Even though is a great location, it is next to a bar that closes at 4 am....you hear EVERYONE coming out of the bar.... The laundry service is 2 days not same day.....

    5.4

  • David
      Cyprus
    July 2, 2014

    Location, one street back from Krakow's main square is excellent for accessing the old town. It's a grand old building, beautifully restored, interesting and quite atmospheric. Pleasant, cheerful staff.

    The location, unfortunately, also means all night street noise of revellers; try to book a room looking into the hotel interior and take ear plugs. Stone cold breakfast. One two-slice toaster for the whole clientele. No tea/coffee making facilities (although a kettle was provided on request.) In fact, no facilities which a 5 star hotel might be expected to provide. Thin mattress. I have marked this hotel rather harshly simply because of it's supposed 5 star rating and the cost.

    6.3

  • John
      United Kingdom
    July 1, 2014

    location, standard of room,staff

    air- con certainly didnt work properly,w i fi didnt always work breakfast was poor -

    9.2

  • Vera
      United States of America
    June 28, 2014

    Internet was poor and worked only intermittently from the room

    7.5

  • Marc
      United States of America
    June 26, 2014

    A little bit dated but has a lot of old world charm. Location is 2 Blocks off the Old Market Square, excellent! Staff was great, very helpful. The breakfast was good.

    Showing signs of age.

    8.8

  • Damien
      Australia
    June 25, 2014

    We stayed here principally as we required a babysitter for our 2 year old (precocious) daughter. Mira, the babysitter provided by the hotel, was simply beyond amazing - we all adored her. In a way she encapsulated everything about the hotel - professional, personable, warm and generally outstanding. Cannot recommend highly enough.

    10

  • M.
      United States of America
    June 25, 2014

    If returning to same area I will use hotel

    8.8

  • Karolina
      Antigua & Barbuda
    June 23, 2014

    Great location.Hotel very charming inside.

    Rooms too small, not very comfortable.Breakfast simple, nothing special.As for comforts hotel is overpriced.

    7.5

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