Pałac Bonerowski

The hotel is very central, situated right in the Square in the 'Old Town' and was very easy to find upon arrival at Krakow train/bus station. The decor and furnishing in our room was fantastic, although I would liked tea/coffee making facilities. The hotel staff were all very pleasant and spoke exceptionally good English. Breakfasts were buffet style with plenty to choose from, including freshly squeezed orange or grapefruit juice. We didn't eat in the hotel restaurant in the evening, apparently it had just changed management and as it was empty on our first night, we went out. We found a lovely restaurant which served good food at a very reasonable price a short stroll away and eat there on two of our three nights stay.

The decor of the bar at the hotel was ultra modern and not very inviting. We had a drink there but it was quite expensive and most of the time it was empty.

It's central position.

There were no tea or coffee making facilities in the room.

The staff - They were always smiling and always very willing to help. They were also willing to help me improve my Polish. The meal I had at the restaurant was probably the best I had all week.

the staff was wonderful

The Hotel is stunning: simply inspiring. The room are very big and bright. The location the best you can get.

Its central location and adjacent to some good rasturants in main market square.

The resturant prices are too expensive.

The friendliness and helpful staff. The cleanliness of the room and the stunning location right on the main square.

We ate in the Fusion restuarant which we thought was poor value for money. The lack of a bath in the room, for a luxury city hotel where people need to soak aching feet was disappointing. We particularly disliked the caged birds in the bar area, far too small a cage.

The room was always clean and the staff very pleasent and helpful, a very good breakfast

One night without any hot water, a letter drop informing the guests would have saved us running the water and waiting for the water to change to hot

Beautiful building, great location, Comfortable rooms, very helpful and friendly staff and excellent breakfasts. Trendy bar attached with impressive range of cocktails.

The central position, the cleanliness,the vast room, the young enthusiastic staff

The bathroom furniture was not up to the standard of a 5 star hotel.

The hotel was great. My wife and I travel all over the world and stay at the best locations in Paris, London, USA, Spain, Italy, and this hotel now ranks as one of our favorites overall.

Nice ambience, great location on the main square, esquisite breakfast in the room with no extra charge (also with hot food and fresh fruit). Helpful staff.

The absence of an hotel parking. Anyway there are some parking-lots 2-300 meters from the hotel. The bathroom is very refined, but could be bigger.

fantastic location, good breakfast,comfortable big bed.