Radisson Blu Hotel Kraków  

le service et le standing

Le fait d'être tout proche de la vieille ville et du palais Wawel, c'est super pratique...et aussi du stade de foot où je devais me rendre.

Par contre, le tram circule toute la nuit...certaines chambres donnent du côte du théatre et donc du tramway !!!! très fort, chambre pas assez insonorisée

La proximite avec le centre ville, la serviabilite du personnel, le confort et la proprete.

Bien que nous en ayions beneficie et que je me suis laisse tenter, la facon de proposer un upgrade chambre et petit dejeuner afin de vous faire debourser un peu (beaucoup) plus qu'initialement prevu. Mais il ne tenait qu'a moi de refuser.

La situation est excellente pour visiter le centre historique, tout y est accessible en moins de quinze minutes à pied. Le petit déjeuner est conforme aux Radison et à recommander. La couette et les oreillers sont super agréables.

Le personnel ne comprend et ne parle pas français. On nous a annoncé que nous étions "surclassés" en business : nous n'avons vu aucune différence ! L'hôtel est calme mais d'un triste ! Le mobilier de la chambre était fonctionnel mais d'un viellot ! La pomme de douche était défectueuse et ne giglait que vers le mur ce qui obligeait de la tenir en main pour se doucher correctement. La baignoire est haute à enjamber et glissante. La première nuit nous n'avons pas eu tous les produits de toilette et la deuxième nuit on n'avait pas renouvelé ce qui avait été consommé : rikiki pour deux personnes. Quand vous venez en individuel sans accompagnateur touristique : vous êtes laissés à l'abandon. Booking annonce des réductions alors que le prix est le même que celui proposé en direct par l'hôtel !!!!!

sa proximité du centre ville

It was a very central location and all the amenities shops and good restaurants were nearby

The breakfast at 25 euro was phenomenally overpriced. You can get a coffee and a croissant up the town for a few euros!

The rooms are well appointed and comfortable. The reception staff were also very helpful and efficient.

The cost of breakfast is unsustainable. Althoiugh of a good standard guests would be well advised to eat breakfast elsawhere.

The location was central. The room was clean. Bathroom also clean with adequate "complimentary" products. Selection of breakfast food in plentiful supply, but over-cooked bacon. Staff pleasant and helpful.

Did not live up to our 5star standard, E.G. chipped crockery at breakfast, bath towels not quite big or fluffy enough, one bathrobe had no hanging loop the other bathrobe had only half a tie belt, room make- up was unpredictable and had to be requested at 15.45 one day, milk on the room courtesy tray was a problem to sort out as they use powdered milk but eventually we did get "creamer" which was liquid.At times there was a very unpleasant smell in the bathroom. Little things, but over the course of seven days they all add up to an irritation---which is not 5star service.

Good location lovely room excellent breakfast

Location.

Very nice location, big room, great breakfast.

Slow and unorganized staff in restaurant.

The staff were very kind and helpful but often not the quickest to serve you in the cafe or bar.

It took 30 minutes to check in due to a massive queue and two of the four reception stations were unattended. The room was fine but did not have proper air con: heat only, which was on high when we got to the room so it was very hot despite it being December. I turned it off but even by the evening it was still hot so we had to open the window to sleep, meaning the noise of trams and cars etc kept waking us up.