Hotel Royal  

No hair driers available in rooms and very few available in reception. Keys needed reprogramming frequently.

Comfortable and spacious rooms. Good service.

We arrived at 12 am. The person in the reception then seemed rather uninterested and apparently looked at us as a disturbance. He told us that check-in was not until 2 (and received our luggage). When we came back at the "right time" he was very polite and willing to help, however. But remember: the first impression..........!

This wonderful old huge hotel was right next to the Castle with rapid transit underneath.It is in the heart of the city but very quiet and comfortable. Loved their restaurant. We would definitely stay again.

The hotel is not for handicapped people. Lots of stairs and long corridors but few elevators..

New bathroom. Good breakfast. 20 minute walk from train station.Close to shops, restaurants and castle. Large, quiet room.Very helpful and friendly hotel staff. Even suggested a breakfast box for the next morning as we were checking out at 5.45 am.

Took some getting used to the passage ways and different stair cases. Very crowded with tour groups at breakfast 8.15 am.Bed linen was too small for the double beds.

Building's design. Location.

A really excellent location, right in the old town across from the castle. Hotel staff were genuinley helpful and the room was clean and modern bathroom and shower.

Our room (115) was looking onto the street and the noise of the trams was severe, every 10 mins from 4am to midnight. Shook the room a little. You could ignore it with the window shut but was a slight issue. Small price to pay for a great location and friendly staff/clean room.

This is my 5th stay in total at the Hotel Royal, my 3rd since November 2011 and I wouldn't stay in any other hotel. The rooms are luxurious, spacious and reasonably priced. All the staff at the hotel including cocktail bar and in the restaurant are always very helpful, even supplying a bucket of ice for our room!! Food at breakfast is plentiful but the largest meals are in the evenings. Plenty of choice and the Lemon vodka is delicious (although quite strong so didn't have too many!!) Located in a prime position next to the castle and within 2-3min walk of square and Cloth hall. Trips can be organised through reception and are well organised and very interesting, with comfortable transfers to places of interest.

I cannot fault the Royal Hotel but would request to stay on Planty side of hotel if booking as tram side can be quite noisy from early morning!

Hotel was perfecty located for walking to throughout the Old Town. Breakfast was very good for the b & b rate. Hotel was spotless and the staff were very helpful and all had very good English. All in all I would and have highly recommended this hotel to friends etc.

All very satisfactory. Wonderful location. Staff at reception very helpful indeed: very professional. The scrambled eggs for breakfast were the best I have had in any hotel restaurant! I will very happily return to the Hotel Royal. I liked the fact that it was an early C20 building: a period piece, especially its exterior.

Location

personal

- The ancient building is beautiful. - Great location cause it's just less than 10-minute walk to the Old Town; and just opposite the Wawel Castle. - The food is good too. - The private bathroom is clean and tidy.

- When a tram passes by, it's noisy and I can feel the room is a bit shaking... - The single bed will be a bit too small for a man.

Really big rooms very nice hotel well maintained for a very old building.

Staff could be more friendly.

Nice rooms,friendly staff and the restaurant provide large delicious value for money meals.