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Presidential Palace (0.1 miles) Krakowskie Przedmiescie (0.1 miles)
Show map Hotel Bristol, A Luxury Collection Hotel, Warsaw

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Newest reviews for Hotel Bristol, A Luxury Collection Hotel, Warsaw

  • Mohsen
      Bahrain
    August 26, 2014

    Location

    You have to pay for the wifi

    8.8

  • Andrew
      United Kingdom
    August 26, 2014

    Location for old town excellent

    Nothing

    10

  • Anonymous
      United Kingdom
    August 26, 2014

    What a great building and facilities

    Queue to check out was very long

    10

  • Laurence
      Switzerland
    August 24, 2014

    Rate Classic bar

    Night staff :No help with suitcases, was not brought up to our room. Room was prepared for 1 person although we were a couple. Wine bar has a ridiculous choice of bad wine.

    7.9

  • Jose
      Mexico
    August 15, 2014

    Everything

    10

  • Mindaugas
      Lithuania
    August 15, 2014

    Location and outdoor breakfast

    I am not the fan of this type of design of the hotels (but wife did enjoy it) Feeling of emptiness in the hotel

    9.6

  • Monika
      Poland
    August 12, 2014

    Elegant hotel in the perfect location.

    No free wifi in the rooms.

    9.6

  • Mccabe
      United States of America
    August 11, 2014

    everything. beyond any expectation.

    the bathtubs are dangerous

    10

  • Anonymous
      Qatar
    August 9, 2014

    Location

    Spa and pool didnt match my expectations, free wifi only in lobby! Other places you have to pay

    6.7

  • Lynda
      United Kingdom
    August 6, 2014

    Everything. All our needs were catered to at a high standard. Room was lovely and quiet and comfortable bed.

    10

  • Richard
      United States of America
    August 6, 2014

    Location; decor

    Nothing!

    10

  • Sebastian
      United Kingdom
    August 5, 2014

    Good location, clean and comfortable.

    Two main issues: The staff, and their attempt at being over-economical. Staff attitude and competency was poor. This first became apparent when our luggage upon arrival was brought to reception, but no further. Had it been a busy time one might have understood, yet we were alone in checking-in at the time. Later on we were misinformed and at great cost too, having been led to believe that what was walking distance actually required a taxi. The hotel taxi of course, and therefore the ridiculously overpriced one too. At the tearoom, our waitress seemed to have forgotten that when one forces a smile, it is important to keep forcing it until one is out of sight, not right after leaving. Indeed the customer will then see it. But I can deal with a forced smile, which incidentally is a common characteristic of all staff members I encountered. What truly becomes a nuisance is poor service which was a constant during our stay. Having called for our window (or rather our porthole) to be opened, it took them the most of 30 minutes to get it done. The second main issue lies with their clear attempts at minimising all costs. Only one bottle of shower gel for two people a day and no wifi in the room are certainly a nuisance. But as an Englishman the lack of tea, not to mention a boiler was truly most upsetting. For those who don’t drink tea (ie. the rest of the world), coffee was also unavailable. I also prefer it when the advertised utilities such as the IPod speakers actually work too. All in all the Hotel Bristol seems to rely on its reputation and location, yet gives the customer a feeling of half-hearted effort. Branded as a “luxury hotel”, they appear to be so on the exterior, with the excellent location right by the President’s quarters, but the more one stays the more it becomes apparent that they are eager to minimise all costs to themselves, at the expense of the customer. While their attitude to the latter is of profitability, not service.

    6.7

  • Simon
      United Kingdom
    August 4, 2014

    Friendly and v professional staff Impressive architecture Quality décor Large, quiet room Very comfortable bed Excellent value for money

    If I had to find areas for improvement, i'd say service in the bar was a little slow, and breakfast I quite expensive - though the quality is admittedly v high.

    10

  • Stefania
      New Zealand
    August 2, 2014

    The hotel was elegant ,comfortable , and a pleasure to stay in. We had breakfast at the wine bar which was more than enough to sustain our days out sightseeing. The staff from front desk , concierge, cleaning staff , bar staff were all friendly, efficient and accomodating . Book room overlooking the presidential palace.

    No problem for us as we overlooked the presidential palace but there is a large building construction across the road opposite the main entrance to the hotel.

    10

  • Anonymous
      United Kingdom
    July 28, 2014

    Charging for Wi Fi access in rooms. Hotels need to change their policy here.

    7.5

  • Naeem
      United States of America
    July 26, 2014

    Rooms were most comfortable and ambience is classic, beautiful, old world charm and a great location

    No free wifi except in the lobby. Not cool at all these days in Europe

    10

  • Anonymous
      Germany
    July 22, 2014

    Localization is perfect and hotel is beautiful. Very satisfied.

    10

  • Marc
      United Kingdom
    July 19, 2014

    We really liked everything about this hotel, which was as good as we thought it would be.

    10

  • David
      Ireland
    July 17, 2014

    Quality and location

    Extras Broadband in room and projector for meeting room. Late dining in your room is also a problem

    8.3

  • Sandra
      United Kingdom
    July 17, 2014

    Outstanding customer service. Breakfasts were of a very high standard. Bedroom of a very high standard. Exceptional value for money. Overall a truly five star experience.

    No free Wifi in bedroom.

    10

  • Tadeusz
      New Zealand
    July 13, 2014

    From first contact with staff a high degree of professionalism was noted. Staff beautifully dress and helpful. Assisted in all enquires and always able to provide answers. The hotel is beautifully presented and detail to cleanliness in all areas from common areas to bedrooms and bathrooms. Location is superb, close to the old town and many historic sight and castle. Excellent buffet selection for breakfast. All staff able to communicate in English which I am sure is helpful to many foreign tourists.

    10

  • Dorota
      Poland
    July 10, 2014

    Location is wonderful and the hotel is beautiful .

    9.2

  • Elena
      Russia
    July 8, 2014

    everything is the best

    10

  • Samir
      United Arab Emirates
    July 8, 2014

    Great location, large room, knowledgeable staff, just a a very good hotel.

    10

  • Olga
      Israel
    July 8, 2014

    Location ,staff

    There is no free WIFI in the room! Fitness and pool are vere small

    9.2

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