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Newest reviews for Best Western Plus Condado Palm Inn & Suites

  • Rosa
    2 September 2014

    View from room was awesome! Clean, bright.



  • Nancy
    1 September 2014

    Some of the staff was very helpfull on ideas and recommending what areas to visit and things to do.

    Had issues with ac. It broke and had to be replaced in the middle of the night.


  • Ruth
    29 August 2014

    the free breakfast and the convenience


  • Robin
    29 August 2014

    The pool and other guests were friendly. and the staff was helpful. The free breakfast was very nice. The beach chairs were an added bonus.

    I did not like the powdered eggs. The rooms were extremely cold and there where no extra blankets for hotel guest (that was a real disappointment). I was not the only guest that found that as a real detraction. . .


  • Teresa
    21 August 2014

    The front desk staff were very friendly and accommodating, and quickly addressed and compensated for inconveniences

    Didn't like being awaken in the middle of the night to find 2 non English speaking males with the room door open making repairs and unable to explain what what going on. Would have been nice to have been forewarned, but the phone wasn't working. Gave me and my guest quite a scare.


  • Linda
      Puerto Rico
    20 August 2014

    The location, confort


  • Varsha
    20 August 2014



  • Oswaldo
    17 August 2014

    Wi-Fi did not work to good in the room


  • Evaly
      U.S. Virgin Islands
    12 August 2014

    The staff was very friendly and helpful.


  • Antwaun
    10 August 2014

    The staff was pleasant, knowledgeable, right on beach, location was convenient, rooms Where comfortable and clean, the hotel was amazing would definitely stay there again..

    Nothing bad at all


  • Philip
    7 August 2014

    The hotel's close proximity to shops, restaurants & the beach. Jihan, the front desk clerk was very nice.

    The sliding door on the bathroom took a little getting used to.


  • Karen
    7 August 2014

    Chose this hotel based on other reviews, location, offering such as complimentary breakfast as we travelled with the children - makes it easier in the mornings, fridge and microwave in the room. It didn't disappoint. The hotel and rooms were clean, spacious, very comfortable. Good sized pool and gym. All of the staff we came into contract with were knowledgeable and very helpful. Near to transport, restaurants, and beach. We really enjoyed our stay and have been recommending it since! Value for money!


  • Ivette
      Puerto Rico
    5 August 2014

    The hotel is very well located in Condado. You have convenient stores very close that you can go walking distance and the beach is near also.

    I didn't like that at the time of my check-in the room wasn't available. I had to wait 2 hours and then the "queen" beds weren't quite big instead they looked like they were full beds. At the time of my check-out they didn't even offer me to do it 2 hours later due to the inconvenience I had at my check-in nor offer me a discount on my rate or nothing.


  • Hedda
    5 August 2014

    I like location and staff. The breakfast was excellent

    We had a AC leak in the room all the night. We had to place a basket to avoid water in the rug. The bathroom is a bit small


  • William
    4 August 2014

    24 hr pool and the staff

    Room with no balcony


  • Rafael
    26 July 2014

    breakfast, location, use of there computer, the Bar,

    That was the worst room I stayed in in my whole entire life. I would rather rent from my local store or grocery for an over size cardboard box, than to ever rent a room in best western, san Juan. For starters the bathroom has a sliding door and no ventilation, mildew stains on the balcony the pool has nasty dirty mildew ring stains, when using the toilet the room fills with bad odor. Fire alarm going off in the middle of the night. I went with my family and I was disgusted. Complaints was given to manager but little was done. I really hope gives this information to all there customers. My Family and I are one of a few that like to come to a room and be comfortable and not worry about the hotel's amenities. P.S the internet was always interrupted and it took hours for the internet to reboot. I give it -10 stars


  • Terry
      Puerto Rico
    25 July 2014

    My experience with the Best Western Plus Condado Palm Inn & Suites was one to remember. My wife could tell the story as we celebrated our 6th anniversary in style. I don't think it could have been improved upon. The preparations were perfect. I gentleman, probably one of the managers came and confirmed that everything was ready. I was most grateful. It was so romantic. My wife was swept off of her feet.

    I had two disappointments: 1.) I asked them for Apple Cider which is non-alcoholic but I recieved red wine (an alcoholic) beverage in my room. 2.) I had to leave the beautiful facility....


  • Anonymous
    24 July 2014

    Location to the beach.

    Another guest interrupted sleep hours, management mildly corrected the problem. Even after asking on another day guest didn't comply and we left our last night of our honeymoon aggrevated. Breakfast area too small. The balance was held all 6 days while there but the amount is still showing a hold days after leaving.


  • Robert
      Dominican Republic
    20 July 2014

    Location, Service, Rooms, everything.


  • Eliska
    20 July 2014

    Microwave oven in the room and also in the lobby.

    No cooker in the suit. Very limited breakfasts - several times it happened that there was no bread. At check in time, our room was not yet ready (had to wait 1 hour more).


  • Anna
    14 July 2014

    I liked that it was close to the beach and within walking distance of many shops and restaurants. They loaned out complimentary beach chairs and towels which was nice. The beach was beautiful with warm water great waves and soft sand. The people in the area seemed friendly and nice.

    Did not like having to pay for parking and was surprised to find out they wanted to charge me an extra fee per day for my 15 year old. I was there with my two children both under 18, but apparently they are considered adults if they are over twelve. The front desk worked it out with me so in the end I was satisfied, but felt it was wrong to charge extra for a third guest who was a child.


  • Jeanette
    14 July 2014

    The breakfast was good, it was a pleasure to received coffee or tea and water for the entire day.

    The room had a strange smell, like the carpet got wet and there is mold. Should of had a variety for breakfast. Every day the same thing


  • Laurie
    13 July 2014

    The lobby and breakfast areas appeared recently renovated, clean and welcoming. The front desk staff were very nice. They have a laundry room which was very helpful because we were beginning our second week of travel.

    Our room was in need of renovation. The carpet was not clean and really needed to be replaced. The closet had pipes exposed that had been cut off and capped. We were only there for one night and expressed our displeasure at checkout. The staff were very nice and did refund a hotel fee of about $16. We could have complained initially but didn't.


  • Deryn
    13 July 2014

    Conveniently located in the heart of Condado.

    Room decor was a little dated.


  • Dawn
      Antigua & Barbuda
    10 July 2014

    the staff was pleasant and proffesional the cleanliness and I felt welcome

    I didn't like the fact that I booked for sea view and didn't get it


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