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329 Recinto Sur Street, Old San Juan, Old San Juan, 00901 San Juan, Puerto Rico – Show map
Excellent location – rated 9.4/10! (score from 407 reviews)
Rated by guests after their stay at Chateau Cervantes.
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87 properties in San Juan
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408 verified reviews
They speak your language!
Chateau Cervantes's staff speaks: Spanish, English
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WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and charges apply.
Baggage Storage, Concierge Service, Daily Housekeeping, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Extra beds are not available.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 407 reviews
Value for money
Show reviews from:
This contemporary hotel is in the heart of San Juan. It features free Wi-Fi and a rooftop deck with stone bathtubs. Satellite TV is included in each of the stylish rooms at Hotel Sofo CasaBlanca.
Score from 219 reviews Excellent
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 542 reviews Very good
Fortaleza Suites Old San Juan is in the heart of Old San Juan close to some of the trendiest restaurants and shops in the area. The Pier 4 is only an 8-minute walk away.
Score from 87 reviews Very good
The Gallery Inn, located less than one mile from San Juan National Historic Site, features uniquely decorated rooms. It offers Atlantic Ocean views, an outdoor swimming pool and Wi-Fi.
Score from 216 reviews Very good
Excellent location within walking distance of major sites and restaurants. Staff was friendly and hotel had a lot of charm.
Street noise can be heard in room all hours of the night. Bathroom was not very private with see through door. Room was small with no chairs or sofa.
Staff was very friendly and helpful. Complimentary breakfast was very good.
Well located, great view out the Juliet balcony in my room, friendly and professional staff. Beautiful room, with comfortable bed, high ceilings, and an impeccable shower.
The garbage trucks in the neighborhood woke up everyone in the hotel at 4 am. The beeping noise kept everyone awake for an hour. Also, the wifi was poor and I had trouble skyping with my boyfriend in England even when I tried it in the lobby.
The room was large, had an elevator, very clean, helpful staff and continental breakfast
Room was clean, A/C worked great, plenty of hot water. Staff was really great.
There was some street noise from drunks late at night but that will be a problem with any balcony room at any hotel in Old San Juan.
Chateau Cervantes is located 2 blocks from the cruise terminal and 2 blocks from shopping. Our balcony overlooked the street behind with its blue cobble stoned street. The continental breakfast was luxurious, with cappuccinos, juice, fruit, cheese, meat, cereal, and a plate of croissants, bagels, sweet rolls and spreads. They even offered us breakfast on the day we arrived for early check in after our cruise.
It was a bit noisy late at night and early morning. The air conditioning was set a bit low and couldn't be adjusted.
The staff were extremely friendly and helpful to us as first time visitors. The room was small but very clean and the shower was quite good. The location of the hotel was perfect.
nice and clean
Arranged a taxi for early morning ride to airport and a small breakfast. Excellent recommendation for supper.
Room is a little small.
Friendly helpful staff; good European style breakfast; excellent shower and baths; very convenient location. Terrific Puerto Rican coffee.
Unfortunately they suffer from a location across from the main parking garages in Old San Juan. The lovely suites, with 3 balconies, and two baths are on the parking garage side of the building. If quiet and view are more I portant than luxury baths consider a junior suite with balcony on the quitter side of the building.
The room was so cold I had to wear jeans, sweatshirt and socks to sleep and was still freezing. There was a sign on the locked thermostat to go to the front desk if temp was a problem, but when I went down at 10 pm there was no one there and the lobby was dark. I sleep with thermostat at 65 nightly,but it was unbearable. My husband couldn't sleep he was so cold.
The view of all the local shops from my balcony.
The room was spacious and updated. The staff was unfailingly pleasant and helpful, and the continental breakfast included great coffee, fruit, and a generous platter of rolls, croissants and toast.
Our room, with a balcony on the back side of the hotel, was extremely noisy. Dumpsters under the balcony were emptied at various times every night, followed by street washing that involved a truck engine revving incessantly while slowly backing / beeping.
The Chateau Cervantes is a beautiful building with excellent staff. The suite was fantastic, view of outside was excellent. Continental breakfast included every morning. Loved it!
Somewhat loud from street noise, but would not keep me from staying here again.
poor WIFI availability.
The care that the employees give. My compliments to Alma and to Jennifer for their extraordinary assistance to us to all our needs from information about Old San Juan and printing our boarding pass. These 2 ladies plus the others make Chateau Cervantes an A+ on my list to stay in Old San Juan.
Internet signal on the 4rt floor was weak.
Staff was very friendly! Location was fabulous! We could walk everywhere in the Old Town area Nice breakfast
Would have liked the restaurant / bar to be open in the evening but there are plenty of options within an easy walking distance of the hotel
There was a hitch in our travel plans and the staff did more than expected to help us out. All were friendly and always had smiles ready for us.
Wi-Fi had some problems.
central location to sightseeing in Old San Juan. balcony. breakfast. staff very helpful and friendly.
Friendly helpful people
Staff and charm
Perhaps because we are a mature couple who are in bed by 10PM we could not sleep with the noise from the street. The staff understood and worked with us to get out of our reservation.
Our stay was such a disappointment in every way....the staff was disgruntled, unfriendly and sometimes hostile. Checking in we hauled all of our own luggage up the stairs as the elevator was broken. We booked the Cervantes suite and when we entered it was filthy ( no one had made the room up and it was 4:30 pm well after check in ) it just got worse each day...toilet broken, lights not working, TV not working, no internet, balcony doors did not close, the sofa was covered in a disgusting sticky material that rubbed off on our clothes and had to be covered with a sheet. Caught an employee drinking a beer at the front desk and the handyman sitting in our bedroom while one of the maids cleaned our room. We paid an astronomical price for a property that is obviously in complete decline and decidedly unconcerned about the guest experience. When booking the hotel we read all of the "great" reviews but after 8 nights at this place fail to see how they could be talking about the same place!
Location was great for sightseeing and Cruise Ship access. The Staff was helpful and kind. The front desk employee agreed to have a taxi ready for us at 6am and a take-away (continental) breakfast for our way to the airport in the morning because the service only began at 8am. We never got either....no taxi, no breakfast.....she was still sweet to offer though she must have forgotten to advise the security guard who was the only person there in the morning. The clerk also brought us extra blankets when we complained about the cold temperature in the room.
Room was freezing cold. Never got breakfast which was included because we left at 6am but service only started at 8am. There was an overpowering scent from 2 different AirWick diffusers and when I unplugged them, there was a foul smelling odor in the room, so I understood the need. Too much noise from the (unlocked windows) street below, garbage and bottle collection at 2am!
Wonderful staff and location
Minor street noise due to some local construction...nothing to due with hotel
Initially, staff was friendly but now we now it was deceptive. THe building is old but lovely, however, not kept up very well.They said they "upgraded" us to a different room . It was dirty, the air-conditioning didn't work and very noisy..windows didn't shut well and we were up all night from the street noise…good location during the day, but not at pm. THey were friendly but kept tricking us..the second room air cut off too. Also it looked nice initially but it is quite run down.
THe noise level at pm. Windows didn't shut, NO AIR CONDITIONING. They moved us , the air worked briefly but then it shut off. THey also told us to PARK our car across the street. 'It's cheap" after 2 pms, it was $160.00,. They also added a "location " fee which was not on the Booking. com sheet…(we knew about the taxes and one other charge) WE WOULD NOT RECOMMEND IT, you should look into this, it could've been great.
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