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329 Recinto Sur Street, Old San Juan, Old San Juan, 00901 San Juan, Puerto Rico – Show map
Excellent location – rated 9.4/10! (score from 476 reviews)
Rated by guests after their stay at Chateau Cervantes.
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95 properties in San Juan
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478 verified reviews
They speak your language!
Chateau Cervantes's staff speaks: Spanish, English
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WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and charges apply.
Baggage Storage, Concierge Service, Daily Housekeeping, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Extra beds are not available.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 476 reviews
Value for money
Show reviews from:
The Acacia Boutique Hotel is features intimate accommodations within one block of Condado Beach. The hotel includes free Wi-Fi and an on-site restaurant.
Score from 305 reviews Very good
Fortaleza Suites Old San Juan is in the heart of Old San Juan close to some of the trendiest restaurants and shops in the area. The Pier 4 is only an 8-minute walk away.
Score from 144 reviews Very good
Featuring a terrace with swimming pool, stunning ocean views and free Wi-Fi throughout, this hotel is just over one mile from Old San Juan City and a 5-minute drive from Puerto Rico Art Museum.
Score from 591 reviews Very good
With an on-site casino, this Carolina, Puerto Rico hotel is a 10-minute walk to Isla Verde Beach. The hotel features an outdoor pool with waterfall and charming suites with a 37-inch flat-screen TV.
Score from 165 reviews Very good
the toilet door in our room was made in glass, so if someone is using the bathroom during the night should do not use the light to avoid waking up who is asleep.
the location is perfect! In Old San Juan, close to many shops and restaurants. The staff is very helpful, friendly and kind
Very central for wondering around Old San Juan town , spent 2 nights prior to getting our Caribbean Cruise, lots of little cafes on the same street, good value for money.
entrance was a bit ambiguous
staff was friendly and helpful. charming antique building with modern ammenities. location was perfect. steps away from trolley stop.
Closeness to old San Juan and downtown area.
Breakfast provided is pretty bare bones. No protein, just cereal and pastries. But, enough to get you going for the day.
The staff was extremely friendly and helpful. The bed was very comfortable. The shower was great! Good water pressure and plenty of hot water!
The coffee, the historic building, the location
not being able to eat anything before i left for airport at 7:30 even if only coffee , that would have been perfect perhaps staff could set pot up night before and first guest could turn on and enjoy
the staff was so friendly and welcoming location
Staff was unbelievably helpful! Service REALY goes above and beyond. Helped with printing boarding passes for next day, maps and info right at the desk. Even the night watchman was helpful :) Can't beat the location in Old San Juan. Easy parking right across the street.
WiFi was not available and if it was, the signal was very weak. The carpeting and some of the bed linens needed to be cleaned.
It's located near many restaurants and shops. Public parking garage right across the street. The staff was extremely helpful and willing to accommodate. The bed was very comfortable. Although breakfast is limited, it's made to order and fresh.
Loved the balconies but didn't like the view overlooking the garage across the street (not hotel's fault). Wish they had more junior suites with balconies facing the back.
Junior suite for our family of 4 was huge with 1-1/2 baths! Very clean and modern design.
Nothing but praise for the staff, continental breakfast and location.
The hotel was great but the staff were a true pleasure. The continental breakfast was great since we were served and there were many more choices which was a nice and tasty surprise.
wifi not working on5th floor, but they are working on it.
Start to finish - staying here was all good.
WiFi on 4th floor was spotty, location may be loud-ish at night for younger children.
Great location in old San Juan, easy walking distance to the port, Plaza Colon, and Castillo de San Cristobal. Friendly staff, nice clean rooms.
The staff was awesome! They gave great suggestions and went above and beyond to make our stay wonderful!
TheBed was well past its usefullness date.
The location and staff. Very nice.
WIFI was not good - very low bandwidth
Friendliness of staff Location Cosiness of hotel
We liked every aspect of our stay.
quality of building, architecture ,furnishings,and decor. I have flown over 2million miles, and have stayed in hundreds of hotels, all things considered, Cervantes is at the top of the list. sevice- fawless. location-perfect
It is noisy but nothing that we didn't expect.
Location, very convenient in old San Juan. Staff were very nice and helpful.
The staff was very friendly and helpful with directions and advice on places to eat. They kept an eye on our luggage after check out while we did some sight seeing before our cruise.
The hotel is located between two busy streets that are narrow. Street noise is hard to ignore and service vehicles operate early, early in the morning!
Great staff, great coffee at breakfast. Location is in the heart of downtown restaurant district. Hotel restaurant is not currently operating and is seeking a new, top shelf chef.
The nightly street noises.
The location and staff. Everyone was great, especially Joan. She went out of her way to help us with local tour reservations.
We stayed in Room #2. It is on the fifth floor, no balcony ( although when we booked the room, it said we should have a room with balcony). The nice thing about it is the noise level everyone complains about is not a big issue but this room has only a very small window. Therefore the room is very Dark. It is not comfortable for me. So, I don't recommend this room. The hotel at a high season charged very high price. For a $400 /night room. I would expect a better service. Breakfast is so so. No wifi in room only in the lobby. No telephone in the room. No coffee pot or water heater to make a cup of tea. No refrig. Will I stay in this hotel again. Absolutely Not. For those want to stay here, stay away from Room #2:-) Not worth the money.
The location of the hotel is very good. It is right in the center. Easy walking distance to the entire old town. Staff is friendly.
Because of the law of supply and demand I guess, the price of the room for what you get is very high, but as stated, there are few hotels to compete, so if you want to stay in Old San Juan you have to pay the price.
There are few hotels actually in the oldest part of town, and this one is right on the main street full of restaurants and bars.
The noise from outside was easily heard. From about 10:00 pm until 1:00 am there were drummers beating on their drums. Around daybreak it was time to for the garbage truck to make their pick up. it sounded like their truck was right outside our window. We were on the 3rd floor.
The staff was very attentive. The hotel was very clean and modern. The bed was very comfortable.
Excellent location for walking from cruise ship. Chateau Cervantes was very accommodating, very clean, and fairly quiet. Served breakfast, and made a breakfast to go for our morning tour to the Rain Forest.
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