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Newest reviews for Chateau Cervantes

  • Diane
      United States of America
    September 14, 2014

    The rooms were lovely and spacious. They had plenty of charm. The location was convenient to taxis, trolley, cruises ships. The staff was a great help, knowledgeable and friendly.

    The noise factor detracts from the quality of the hotel. Parking wasn't exactly "onsite"-it's in one of two garages across the street, convenient.

    9.2

  • Gary
      United States of America
    September 9, 2014

    This is a very nice hotel in a nice location of Old San Juan. We got upgraded to the presidential suite which was huge. I will stay here again when I visit San Juan.

    9.6

  • Gregory
      United States of America
    September 9, 2014

    Good value.

    Lack of A/C in the Lobby and breakfast area.

    9.2

  • Anonymous
      United States of America
    September 9, 2014

    Excellent location and staff.

    There is not telephone at the room and you cannot communicate with the desk. The hair dryer was broken.

    7.5

  • Eva
      Puerto Rico
    September 9, 2014

    Staff, location

    Pillows

    9.2

  • Ramsdell,
      United States of America
    September 6, 2014

    When we got there, the staff was courteous and prompt. And as they showed us to our room, we found out we'd been upgraded to the Presidential Suite, which was FANTASTIC! Super nice and helpful, very clean, and excellent Continental breakfast. Would definitely recommend them and return.

    Liked everything.

    7.5

  • Laura
      United States of America
    September 4, 2014

    The staff were all very friendly and helpful. The room was nice and had a lot of character. Location was great. The coffee that came with the free breakfast was strong and delicious.

    The frosted glass bathroom doors. No one wants a see-thru bathroom door.

    10

  • Rodrigo
      United States of America
    September 2, 2014

    - The staff were excellent! They were helpful and really did their best!!! - The location is really good in Old San Juan.

    - If you want to sleep, do not stay here!!!! The garbage truck noise at 5am every morning was something out of this world..... - The hotel cleanliness was not great

    6.7

  • Jennifer
      United States of America
    September 1, 2014

    Excellent on every level! The staff could not do enough for you...nothing was too much trouble!

    10

  • Angel
      United States of America
    August 31, 2014

    Everything about this hotel was great, the front desk, the room, everything was in tip top shape. I don't think I can ever go to old San Juan and stay anywhere else, nothing can even compare.

    10

  • Mikael
      Australia
    August 28, 2014

    Great location, friendly staff, clean clean clean! big room. good Wifi. Everything is very satisfactory.

    10

  • Keith
      United States of America
    August 28, 2014

    staff & location.3 blocks from cruise ship

    9.2

  • Manuel
      Spain
    August 28, 2014

    The facilities. The location. The service level

    Nothing

    10

  • Rafael
      United States of America
    August 28, 2014

    Friendly staff happy to store our luggage for our flight to ny. Good recommendations of places to visit and eat in PR.

    9.6

  • Kristian
      Canada
    August 27, 2014

    Staff was helpful breakfast was good and places were nice Came for our honeymoon stayed for a week and they felt like family Nice surprise when we showed up and very accommodating Good value

    Wifi doesn't cover all the rooms and there was quite a bit of noise from the road A little hard to sleep if you sleep light

    8.3

  • Nicole
      United States of America
    August 26, 2014

    The location was unbeatable

    The atmosphere wasn't as great as it looked in the pictures, but the staff was great, location was great and when you're in Old San Juan you don't need more than a place to rest your head at night

    6.7

  • Anonymous
      Canada
    August 24, 2014

    Very friendly, helpful staff. Anna was great.

    Very noisy at night , could not get any rest. Carpets need cleaning or replacement, bedding not spotless, blanket was not a part of bedding. Phone not available, customers need to be notified, smell of deodorizer to overwhelming in the rooms.

    5.8

  • Patrick
      United States of America
    August 22, 2014

    Good location, walking distance to cruise terminal

    Very noisy. Loud air conditioner noise from nearby building, and garbage dump at back street in the middle of night.

    6.3

  • Anonymous
      United States of America
    August 17, 2014

    I liked the fact that everything I needed to get to was in walking distance. I loved the restaurants I ate at, the gift stores and the nightclubs. I would love to visit again. This was my 2nd visit to San Juan, PR.

    Some peoples attitudes.

    7.5

  • Bonnie
      United States of America
    August 16, 2014

    A beautiful old building with nicely restored rooms. Excellent customer service. Very nice breakfast with great pastries and especially good coffee. Perfect location...next to trolley stop and walking distance to shopping and restaurants. Across the street from parking.

    A little noisy at night...but, hey, you're in a city.

    9.6

  • Gabriel
      United States of America
    August 13, 2014

    Michelle and her staff worked hard to make my wife and I welcome on our Anniversary Trip. They gave us some instructions on the important places to visit in San Juan, and how to get to the most important places of interest in Old San Juan. The hotel is close to most of the historic areas of the Old San Juan such as La Fortaleza, El Cristo, El Paseo de La Princesa, and most of the stores where we found all type of souvenirs. The room was always nicely fixed and cleaned thanks to Yisauri, our clean lady, who provided my wife and I with all necessary grooming items after our long walks in the city. Breakfast was excellent, basic continental but tasty. We loved the way Michelle and her team worked around us during breakfast time. Coffee, juice and pastries were fresh and delicious. I will recommend this hotel to friends due to the service and the location.

    We missed a phone and an alarm clock in the room. A little noise on Sunday night, but we could sleep.

    9.6

  • Carol
      United States of America
    August 10, 2014

    Friendly, Welcoming Staff Comfortable room Good continental breakfast Comfortable bed Close to Old San Juan attractions

    10

  • Tiffany
      United States of America
    August 10, 2014

    We loved everything! Loved the modern decor meets old world treasure! View was spectacular, overall charming and would definitely recommend!

    Our shower leaked but it was no big deal. Continental breakfast was very simple...we decided to eat mallorcas in town instead!

    10

  • Anonymous
      United States of America
    August 9, 2014

    Staff was very helpful Breakfast was very good Location great

    They need better sound damping from noise coming from back street

    8.3

  • Anonymous
      Australia
    August 6, 2014

    Breakfast Shower

    7.5

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