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The Condado Plaza Hilton
999 Ashford Avenue, Condado, 00907 San Juan – Show map
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The most recent booking for this property was made on Aug 27 at 11:05 PM from Mexico.
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230 verified reviews
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The Condado Plaza Hilton's staff speak: Spanish, English
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Outdoor Pool (all year)
Tennis Court, Ping-Pong, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Hot Tub, Beachfront, Bicycle Rental, Game Room, Casino
Food & Drink
Bar, Restaurant With Dining Menu
Free! WiFi is available in all areas and is free of charge.
Free! Wired internet is available in the hotel rooms and is free of charge.
Public parking is available on site (reservation is not needed) and charges apply.
Private parking is available on site (reservation is not needed) and charges apply.
Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private)
4:00 PM - 11:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 40 per person per night when using existing beds.
Free! One older child or adult stays free of charge in an extra bed.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
The maximum number of total guests in a room is 3.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
The Condado Plaza Hilton accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that a daily resort charge will be added which includes:
-local and 800 number calls
-access to the tennis court
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 230 reviews
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We spend to much money in two day.
They had security stationed in the hall way near by our room. They said Security was protecting a high profile individual. Therefore we believe we should not have been assigned this nearby room on that floor.
The view of the city
Resort fees and taxes...not really a resort !!!
Wi-fi never worked...it kept me away from the laptop...a good thing I guess
As a mom with 2 kids ages 10 and 7 the pool with slide was great. Kept the boys happy and entertained. This is my 2nd time staying here and I will definitely come again. I give them a A+
The parking fee
The view & casino
The pool/slide was a lot of fun for our children. The proximity to other hotel resorts that were more accommodating for a family of 4, with nicer/more well maintained beaches. The proximity to Old San Juan.
The staff was extremely unhelpful. Any time I tried to call the front desk, house keeping, hotel services phone line, no one ever answered. There was never a manager around to answer questions that the staff was unable to answer. I had to wait 25min in the middle of the day to get a bartender to take my food/drink order at the pool bar, because there was no one attending the bar area. It was close to impossible to get extra towels. I was charged for my "Free-Breakfast" at a discounted rate. There is NO "Breakfast included" feature at the hotel, so when you book there and think its included, its not. The bed was very uncomfortable. The shower leaked and the A.C. made funny noises in the middle of the night that kept the kids awake. When I tried to speak with the hotel staff about these issues, they were not helpful in any way. When I finally spoke with a manager, she just took $100.00 off my bill and wanted to give me towels. She never addressed any of the concerns. Upon my departure, I asked again to speak with a manager to try to rectify my bill (because of the over-charges) and none was available. I called today and only got voicemails. I'm fortunate that I get to travel a lot, and can say with ever bit of confidence, this is the worst stay I've ever had anywhere at anytime.
Nice decor Pleasant Staff Good food
We enjoyed the weather, the view from our room, clean room always, close to bus stop, near beach, enjoyed the swim up pool bar. Great price stay, 4 nights. Helpful staff.
room was not available when we arrived which was after 6pm.
This is not my first time in this hotel. I notice great changes from year to year and honestly they are not for the better. I wish you luck...
After arriving on an early flight,we came to the facilities to leave our luggages and do our pre-registering for the rooms that we have required weeks on advance(no expecting them to be ready and waiting for us)but to get ahead with the protocol,so come time things will go smood. 3 rooms were booked,3 rooms were claimed. I was told by the counter person that as soon as any room were available,I and the people on my party would be contacted for each particular room. Within 35mins. we got a call. Went to the counter. Nobody new anything,but afew minutes past I got the first room.Good and dandy!! Let the wait begin.and we wait.Meanwhile,guest are coming and getting their rooms.Still,we wait and wait,Its getting real busy now.But we wait and wait.3 o'clock came, and I said, well its about time for me to get the rest(2) of the rooms for my very tire people. Went to the counter,here what the counter person said,"your rooms are not yet ready for you". To what I replyed,how long I being waiting and hoping for my turn! Being told that nothing is guarrantie till 4 o'clock. Back at 4 o'clock nobody new anything about my booking and still,there were not room available for me. When I demanded a solution to this situation, the counter person went military on me! Demanding to see pictures ID and line-up of every one conected to the rooms.Maind you,I booked and pay for all the rooms in question...at the end he gave me the rooms(I think he just had about enough of me and my daughter faces) I could go on and on,but I asked myself What the Hell was all these about!!!
It was close to Old San Juan and other local sites.
The slot machines in the casino could be updated, the tv's in the rooms could be a little bigger, and at least have a 24-hour snack bar.
The only upside of the hotel is the bar/diner called Denny's, which was open 24 hours, with a friendly staff, good food and drinks.
Condado Plaza Hilton is a terrible hotel and we certainly do not recommend it to others. One of the reasons why we have chosen to stay there was free wifi, but the connection was very bad. It was never stable and if you could manage to stay connected to internet, then the slow speed kills you. Second thing is that they charge everything extra. We had to pay double of what we were thinking we would pay. Apparently there is a fee to use the facilities; including the hotel pool! They don't have room service, which is understandable, thinking of the crowd. The sea was not good, and two pools are tiny for that much of a crowd.
Lots of pools, great views, great rooms, great work out area and Nice lounge that looks out to ocean
Food was expensive , had to pay for parking ($18) a night and the lagoon beach part was very dirty also you had to pay for beach umbrella and rent any pool item or snorkeling item. Most of all Denny's has the worst serves of all.
The view was awesome very close to the beach.
Power kept going out in the room pool chair was broken.
The location was great. It is a beautiful resort. Once I found some of the ammenities, I was pleased to a certain point.
The customer service was very unsatisfying. A request for towels should not be an overnight situation which is only resolved when I go to the front desk and speak to a manager. Dirt was blown in my hair by the filthy hair dryer provided in my room. A microwave in the room would have been helpful. Anyone in the building that would have given information about the facilities at the resort would have been nice. I found several areas that I knew nothing about until the middle of my stay that simply happened by chance. The staff was simply not friendly or accommadating.
Out side paint
The hotel is amazingly beautiful. Room was bigger than my apartment. My room had a view of the ocean and lagoon, both of which were amazing. Take a walk through the city, beautiful. Restaurants located in hotel are convenient and fair priced. People and staff are super friendly. Getting a taxi is super easy and they charge a flat rate, not like Canada where its by the kilometer.
Variety store in the hotel is over priced. $8 for a bottle of water? There is a supermarket ten minutes down the street that is way cheaper.
Parking lot was kind of to expensive. To get from my room to the pool I had to walk threw the casino or cross the street
The private beach was beautiful
I was given one price upon arrival and then changed by $50 when we checked out. Also, when I paid for a balcony view of the city, I received one of a garbage littered roof with a sign saying, "For your safety, do not open or unlock this door." I feel I could have had a better view for cheaper else where.
Unfriendly staff; paying for parking; view from room; deception of daily room rate, $60/night more than advertised because of taxes, etc.; housekeeping didn't show up one day; poor - and I mean poor Wi-Fi service.
The excursion desk excellent. The places we went the tour drivers were excellent I would definite recommend it. The entire area Ashford Ave. Works out because the transportation is included. It's pricey to take cabs for a 5 min ride 15.00. Food on the premise and drinks excellent. Caribe Cafe ..the best.
Had bad experience at DENNY's across the street .i would NOT recommend that place. Wait for food extremely long 45 min to 1 hr. Service BAD.
The staff was very friendly and helpful.
The music was too loud by the pool and the people in General we're very loud.
Crowded lobby area
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