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999 Ashford Avenue, Condado, 00907 San Juan, Puerto Rico – Show map
|King Room with Ocean View|
|King Room - Disability Access with Ocean View|
|Deluxe Queen Room|
|Queen Room with Two Queen Beds|
|Deluxe King Room|
|Queen Room with Ocean View|
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87 properties in San Juan
Including hotels, apartments, villas and more.
269 verified reviews
They speak your language
The Condado Plaza Hilton's staff speaks: Spanish, English
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Outdoor Pool (all year)
Tennis Court, Ping-Pong, Snorkeling, Water Sports Facilities (on site), Sauna, Fitness Center, Hot Tub, Beachfront, Bicycle Rental, Game Room, Casino
Food & Drink
Bar, Restaurant With Dining Menu
WiFi is available in all areas and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Public parking is available on site (reservation is not needed) and charges apply.
Private parking is available on site (reservation is not needed) and charges apply.
Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private)
4:00 PM - 11:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 40 per person per night when using existing beds.
One older child or adult stays free of charge in an extra bed.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
The maximum number of total guests in a room is 3.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 269 reviews
Value for money
Show reviews from:
On Isla Verde Beach, this oceanfront resort is just over 1 mile from Luis Munoz Marin International Airport. It features 4 on-site restaurants and a full-service spa.
Score from 93 reviews Excellent
Nestled among 17 acres of beautiful tropical gardens, and featuring a private beachfront location, this family-friendly hotel offers spacious accommodations and a large variety of on-site facilities,...
Score from 174 reviews Very good
Hyatt House San Juan is just a 10-minute drive from Old San Juan and Condado beach. Free Wi-Fi access, an outdoor swimming pool and a restaurant are offered here.
Score from 1 review Good
With an outdoor infinity pool overlooking Condado Beach, this 4-star resort features a 24-hour casino and several fine dining restaurants. The large guest rooms have private sea view balconies.
Score from 161 reviews Excellent
The location was excellent very close to everything We had an enjoyable walk from old San Juan back to the hotel only approx 30 min. Liked the salt water pool.
We had a Junior Suite which was very roomy however the room could have been a little cleaner overall it was a comfortable stay.
The room had a balcony with a nice view of the ocean The location was good and we had easy access to all parts of the city
It was hard to sleep with so many people coming and going in the wee hours of the night
The Concierge Staff was amazing. The location was excellent. Our view was also amazing.
We were surprised at checkin that there were MANY taxes and the room jumped in price $100 more than we expected to pay. After we showed the Checkin Hostess our email on our phone after several minutes at staring at it she conceded but the taxes were still outrageous!! Also the room location was not what we ordered.
Rooms were beautiful and with an ocean view and a balcony it was almost perfect! Pool area is very nice, jacuzzi is perfect. It would have been nice to have complimentary breakfast but there is Denny's at the hotel so we ate there. Car rental company is right next door so it was easy to rent a car, although parking at hotel was a bit expensive. Overall we really enjoyed our stay at Condado Plaza.
Walls and doors are pretty thin so ask for a room away from elevators and the ice machine. We had problems with our ac and after two bad nights we reported it and nothing happened. After third bad night we complained a bit harder, then we were able to change the room.
Everything was great.
Location to Condado stores just 5 min away. Good bell and concierge service.
No beach, very slow check in (30 minutes to check in one person ahead of us, only one staff member at 8:00pm). Smallest "king bed" I've ever seen. 7 minute to the nearest beach.
Bar, restaurant, pool, beach, and beautiful accommodations looking out at the water! Excellent staff, very helpful, and rooms were beautiful!
The outside lawn and pool areas. Salt and fresh water swimming pools with access to the side sandy beach area.
The ground level, outside pool area bathrooms were locked before the refreshment bar and pools closed. When those bathrooms were locked so early, one had to change out of their swimsuit (as required by dress code posted on the hotel entrance glass door) by the pool. Then those in need of having to use the restroom, go up the flight of stairs, through the main lobby to use that floor's restroom facilities. Children have a very hard time of making that trek without having a bathroom accident. The outside bathroom doors should have posted hours that they will remain unlocked so that one can plan accordingly!
Very nice and clean. Casino was so much fun and the beach.
The staff was very friendly and helpful. The room had a great view, was very comfortable, and was well laid out.
Location was great. Room was clean and beautiful. Staff were very courteous and professional.
Elevator was small and slow. This was particularly a problem around check out time. Closet was inside the bathroom. City view rooms on the lower floors have no view whatsoever.
They charge you for everything so the room rate appears cheap.
We enjoy our stay. The breakfast was excellen. Pool . Fitness rm n hot tub as well. I will come back .
They should up grade on there tv.
Service, Staff, Location, Food Options.
A lot of hidden extra cost...with the Resort Fees and taxes - plan on adding 25 to 30 % more to the cost of the Room.
The pool are was nice.
Pamela at the reception was very unfriendly and did not smile once. Although the hotel was half empty she gave a third floor room with a balcony attached to a roof. Another, and much friendlier person, at the reception changed my room to a higher floor. There is no soundproof inside rooms. You could hear everything from the street all night long. Needless to say i didn't sleep much.
Good location, near to a decent beach,and The Old San Juan, water activities ( aren't part of the hotel but is a plus). Got the lagoon view.
The pool at the Laguna Tower didn't had security at all, there is a parking lot from which you can access directly the pool and there is NO ONE outside checking if people getting in are actually guest, they have a bar near the pool that is for decoration i stayed from Friday to Monday is was NEVER open. In the main pool, there is a toboggan kids pile on top of each other, also adults waiting for kids, actually you would end up hitting someone on ur way down. No one is making sure inside the pool that area is clear just for people coming from the sledge. On both pools saw people smoking worst is that servers attended them without making them put the cigarette off (there is a non-smoking policy...). Another issue is the bathroom is way to small. I believe the hotel price is not worth the stay.
Caribe restaurant. the pools . the view
resort fee and resort taxes . the bed was comfortable but too low
Loved the location, beautiful views of the ocean and the city. Everything you want is right there, you dont have to leave for anything if you dont want too. Access to the strip is nice. I recommend visiting the strip on your first night in PR instead of your last night like we did.
Our last night we had dinner at Pikayo restaurant located inside the hotel. The service was superb but the food was disappointing with the exception of the cheese souffle with guava sauce when was almost to die for. The only reason I say the food was a disappointment is because the price that we payed for it. My husband and I both got the tasting menu and 3 hours later ended up going to Denny's because we were still hungry. When they say "tasting" menu, that's exactly what they mean. I was also not impressed with Cafe Caribe. The view of the ocean was by far the best view you could have an any restaurant but the food is worse than fast food and extremely over-priced.
We spend to much money in two day.
They had security stationed in the hall way near by our room. They said Security was protecting a high profile individual. Therefore we believe we should not have been assigned this nearby room on that floor.
The view of the city
Resort fees and taxes...not really a resort !!!
Wi-fi never worked...it kept me away from the laptop...a good thing I guess
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