Issues checking in and out--- they couldn't find my booking. Thankfully I had all paperwork and I was accommodated (yes, I booked through here). :S Checking out, three employees took 10 minutes resolving a "case" that had occurred before I stepped in line. Mind you, it was 7am and I was the only person in the line and lobby. Yes, be thorough--- but not at the expense of my time and resources.
The property was beautiful, well manicured and lush. Plenty of dining to choose, from a Caribbean food truck to a steakhouse to an actual Starbucks. Stores with unique things. Lots of activity opportunities within and around the hotel, including a (paid) magic show, games, arcade, & so forth. Very family friendly if you're looking for that. Ferry takes you to their beach (Palomino Island) as it is a cliff side hotel. Close to the Fajardo bay and El Yunque rainforest. Can easily stay there for 5 nights and remain occupied. Did I mention the pools stay open 24/7?